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Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve. By delivering unrivaled levels of business and IT support, we make sure nothing gets in the way of our clie...
Overview
Tek Experts is hiring a CSAM Support Representative to join our team. The CSAM Representative will be responsible for providing excellent customer support to Microsoft commercial services customers. The ideal candidate will have a strong understanding of Microsoft Commercial services and the ability to work independently and as part of a team. They will also be able to communicate effectively with customers and colleagues.
Driving exceptional outcomes with purpose-built solutions.
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.
Responsibilities
Responsible for the retention, growth, and cloud transformation of customers in their defined Area.
Present Microsoft cloud value propositions and differentiation that align to customer business objectives.
Provide technical product overview and insights.
Audit and confirm implementation requirements and pricing calculations.
Follow appropriate escalation path to resolve customer issues.
Qualifications
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