Jobs at TeamApt

Job Purpose

• The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
• The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Qualifications

• Bachelor's Degree
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be resident in Benue State, Nigeria.

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Job Purpose

• The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
• The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualifications

• Bachelor's Degree
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be resident in Kwara State, Nigeria.

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About the Role

As a  Market Intelligence Analyst, you are saddled with the responsibility of ensuring we continue to innovate along our merchant products, stay ahead of competition and well informed of developing trends - via industry research and analysis, experiments, and data driven insights.

What You’ll Get to Do

• Collate and review the daily suggestions and insights from the distribution associates.
• Daily market scanning to unravel competition strategies, strengths and weaknesses.
• Gather external data on the industry trends and projections, by leveraging on personal and professional relationships. within the industry.
• Frequently review and compare services to pinpoint areas of improvements.
• Present a weekly refined market intelligence report to the management to support decision making
• Partner with Product teams to generate hypotheses, detect and validate opportunities and defects.
• Conduct intermittent market research and surveys to ensure the team is adequately in-tune with the industry events and happenings around our competitions.
• Proactively communicate findings trends and patterns across our product lines, customers and acquisition channels.
• Conduct various types of analysis to optimize performance and triage issues.
• Manage day-to-day relationships with our partners to maintain expectations around business objectives and deliverables.
• Perform other duties as delegated and assigned by your Line Manager

To Succeed in this Role, We Think You Should Have

• Minimum of 3 years in a Product Strategy, Product Performance, Business/Market Intelligence or Growth related role
• Minimum of Tertiary education in a recognised institution. 
• Strong knowledge of Google Apps (Sheet, Docs e.t.c) and Excel, especially for analytics and visualisation purposes.
• Analytical thought process and have a strong understanding of data related tools such as Metabase, Tableau, PowerBI etc.
• Strong communication and interpersonal skills
• Self-driven, ability to take initiative.
• Have a growth mindset
• Experience with the a Merchant and/or Agent acquiring business would be an added advantage
• Experience working with Product and Data Science team would be an advantage
• Residency in Lagos State

What We Can Offer You

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance,, Employee Stock Options, annual bonus, plus other benefits.

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Job Description

What you’ll get to do:

• Engage in business development activities and solicitation of new business; Customer acquisition through sale of the bank’s products and services.
• Cross selling of bank products and services.
• Actively seeking out new sales opportunities through cold calling, networking and social media
• Create marketing strategies to achieve sales targets.
• Conducts daily meetings with the sales team and carry out reviews on the previous day and jointly plan for the week ahead
• Manages and maintains current business relationships
• Conducting market research to identify selling possibilities and evaluate customer needs
• Participate in market storms, community fairs and cluster marketing events e.g. Trade Fairs
• Implement best practices to meet customers’ needs and requirements.
• Prepare and deliver appropriate presentations on products and services
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams
• Understand customer financial needs and objectives.
• Recommend appropriate financial product or service to the customer.

Requirements

To succeed in this role, we think you should have:

• 4 - 5 years in-depth sales experience, preferably in the banking sector.
• Strong understanding of the local financial services industry
• Strong business acumen and analytical thought process.
• Ability to execute goals independently with little or no supervision.
• Excellent communication skills.
• Tertiary education from a recognised institution.
• Location- Cross River, Nigeria.

What We Can Offer You

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance,, Employee Stock Options, annual bonus, plus other benefits.

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About the Role

• A Business Analyst on the IRIS team in TeamApt is responsible for assessing the company’s financial position by evaluating how the various products are impacting the Core Banking Application and coming up with solutions to company operations.
• Your duties in this role include analyzing the trial balance, records in the CBA and entries from the various products to the various accounts, market research and operating procedures, strategizing ideas to improve business operations and meeting with company executives and other stakeholders to provide suggestions based on their analysis.
• Our business analysts are the drivers behind our continued growth and success. Our business analysts seek out, develop, and help implement strategic initiatives for improved efficiency and productivity with our commitment to innovation.
• We’re currently searching for an experienced business analyst to help work closely on improving the Financial Reporting by evaluating how products are handling their respective transactions.
• From researching progressive systems solutions to evaluating their impact, our ideal candidate is a detailed planner, expert communicator, and top-notch analyst. They should be wholly committed to discovering and developing innovative solutions in an ever-changing digital landscape.

Objectives of this Role

• Determine and develop user requirements for internal systems
• Drive identification of requirements across business units and identify substandard systems processes through evaluation of real-time data
• Serve as a thought leader for technical business processes, developing forward-thinking systems prototypes that promote increased efficiency and productivity on multiple levels

Daily and Monthly Responsibilities

• Partner with other stakeholder teams across business units (i.e. Business Development, Finance, Accounting, IT Audit and Compliance) to develop necessary analysis and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
• Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
• Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
• Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations
• Develop and maintain reports that would provide points of evaluation for various internal functions
• Write clear and well-structured business requirements and documents
• Identify opportunities for business process automation
• Create reports, dashboards and visualisations to better understand business performance
• Collaborate with product managers on roadmap planning and prioritisation for Internal Products that would evaluate Business Performance
• Modelling business processes and identifying opportunities for process improvements
• Understand and communicate the financial and operational impact of any changes

Skills and Qualifications

• 4+ years of proven experience in an analytics and systems development capacity
• High proficiency with SQL language
• Experience with a Core Banking Application
• Understanding basic accounting and the impact of transactions on the chart of accounts and how these would impact Financial Reporting
• Proven analytical abilities
• Practical experience generating process documentation and reports
• Excellent communicator with the ability to translate data into actionable insights

Preferred Qualifications:

• Strong working knowledge of any SQL based Database language
• Proven capabilities in Product Documentation
• Excellent presentation skills
• Experience with Accounting and Accounting Software
• Proven development of innovative and impactful systems solutions
• Extensive experience with data visualisation.

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Job Summary

• The Front-end Engineer is required to produce and implement functional software solutions for web clients. You will be using the angular js and/or angular 6+  application framework. 
• Experience with these frameworks is an added advantage but you can apply if you have experience with similar J.S frameworks.
• You will work with the Enterprise Architect to define software requirements and take the lead on operational and technical projects. 
• In this role, you should be able to work independently with little supervision.
• You should have excellent organization and problem-solving skills.
• You are also required to have hands-on experience in software development and agile methodologies.
• Your primary goal will be to develop high-quality software that is aligned with user needs and business goals.

Responsibilities
What you’ll get to do:

• Develop high-quality software design and architecture
• Identify, prioritize and execute tasks in the software development life cycle
• Develop tools and applications by producing clean, efficient code
• Automate tasks through appropriate tools and scripting
• Review and debug code
• Perform validation and verification testing
• Collaborate with internal teams and vendors to fix and improve products
• Document development phases and monitor systems
• Ensure software is up-to-date with the latest technology

Requirements

To succeed in this role, we think you should have:

• Minimum of a B.Sc in Computer Science or related skills
• At least 3 years pr​oven experience as a Software Engineer
• 3+ years of experience with Angular and Javascript 
• Experience in software development, scripting and project management
• Experience using system monitoring tools (e.g. New Relic) and automated testing frameworks
• Familiarity with various operating systems (Linux, Mac OS, Windows)
• Analytical mind with a problem-solving aptitude
• Ability to work independently
• Excellent organizational and leadership skills

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About the Role

• We are looking for an Application Monitoring Engineer to provide enterprise-level assistance to our production services.
• You will be responsible for the stability, integrity, and operation of systems by monitoring, maintaining, supporting, and optimizing production services while also providing root cause analysis with recommendations for improvements.
• Some programming and debugging duties will be required in order to develop queries/reports of varying complexity and to troubleshoot and fix programmatic issues.

Responsibilities

What you’ll get to do:

• Maintain high availability for all assigned critical services and related business impacting services.
• Provide two tier application support to production systems and identify any issue in production.
• Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions
• Constantly gather information, research, and scope systems for complex issues, enhancement, and continual service improvement.
• Work with system/database administrators and development team to resolve issues.
• Work with software vendor to have application issues fixed, both short term and long term (root cause)
• Act as a technical resource during other projects as required

Requirements

To succeed in this role, we think you should have:

• B.Sc Degree in Information Technology, Computer Science or relevant field
• Proven work experience as an Application Monitoring Engineer or similar role.
• Minimum of 3 years experience supporting software applications.
• Basic Understanding of OOP concepts and other programming concepts.
• Ability to diagnose and troubleshoot advanced technical issues.
• In depth knowledge of SQL databases particularly MYSQL.
• Hands-on experience with Windows/Linux/Mac OS environments
• Ability to provide step-by-step technical help, both written and verbal.
• Excellent problem-solving and communication skills.

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About the Role

• Unauthorized transactions, fraudulent transactions, and erroneous transactions are unfortunate but common trends in financial applications.
• Customers erroneously transfer funds to wrong recipients, unauthorized transactions are made from customers' accounts or unexpected system errors result in funds being in the wrong hands.
• When any of these happen, there's a need to recover funds from the affected customers or institutions, hence the need for a NIP Dispute and Fraud Officer
• NIP Dispute and Fraud Officers will be responsible for tracking, monitoring and managing the recovery process for transactions in the categories listed above.
• NIP Dispute and Fraud Officers will be able to analyze transactions for anomalous patterns in a bid to proactively identify erroneous transactions and take necessary actions promptly to prevent or minimize loss and reputational damage to the financial institution.
• On identification of erroneous transactions via reports from external sources or observation of transactions, NIP Dispute and Fraud Officers would work with relevant institutions or customers towards funds recovery. These institutions would include banks, local, state and federal law enforcement agencies.
• As this role involves communication with multiple stakeholders, customers and banking partners, and management of financial transactions, this role requires excellent communication skills, critical and creative thinking skills, strong analytical skills and excellent organizational skills.
• Success in this role is recovering as many funds as possible, and keeping accurate records of recovery exercises.

Responsibilities

• Research transactional anomalies and analyze information produced to detect any patterns of unusual internal or external conduct, identify risk policy breakdowns, and recognize fraudulent activities.
• Manages high volume caseload and investigates allegations and issues pertaining to financial fraud.
• Documents investigations, including preliminary and final case reports, for both internal tracking and regulatory reporting purposes.
• Maintains liaison relationship with local, state and federal Law Enforcement and prosecutes suspects that conduct criminal activity. Attends court hearings when required.
• Works with various departments to identify and eliminate fraud in an expeditious manner to minimize loss to the Credit Union and its' members.
• Performs account and loan reviews of credit union members and employees as warranted to control existing fraud risks.
• Builds relationships with Compliance and Legal Departments, effectively communicating and transferring information for case investigations.
• Responsible for developing investigative plans, gathering and evaluating facts, conducting investigative interviews, writing investigative reports, handling calls of an emergency nature, and interacting with the law enforcement/intelligence community.
• Effectively communicates and provides fraud/investigative reporting with team members, leaders, and others involved in the credit union system.
• Assists team members of the front line and back-office functions with questions/concerns on identified instances of fraud or potential fraud. 
• Creates and delivers fraud training of all staff for organization-wide fraud awareness.

Requirements

• Bachelor Degree or HND in Banking or related field required
• 2 - 3 years of experience in payment operations or related role is required.
• Experience with electronic investigations including but not limited to online banking.

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About the Role

What you’ll get to do:

• Work with developers to design algorithms and flowcharts
• Produce clean, efficient code based on specifications
• Integrate software components and third-party programs
• Verify and deploy programs and systems
• Troubleshoot, debug and upgrade existing software
• Gather and evaluate user feedback
• Recommend and execute improvements
• Create technical documentation for reference and reporting.

Requirements

To succeed in this role, we think you should have:

• B.Sc / BA in Computer Science, Engineering or a related field
• At least 3 years of experience as a Software Developer, Software Engineer or similar role
• 3+ years of Java and Spring boot experience
• Familiarity with Agile development methodologies
• Experience with software design and development in a test-driven environment
• Knowledge of coding languages (e.g. C++, Java) and frameworks/systems (e.g. AngularJS, Git)
• Experience with databases and Object-Relational Mapping (ORM) frameworks (e.g. Hibernate)
• Ability to learn new languages and technologies
• Excellent communication skills
• Resourcefulness and troubleshooting aptitude

Some of the technologies you’ll get to work with:

• Java (latest versions)
• Spring and Spring Boot
• Docker and Kubernetes
• PostgreSQL, DynamoDB, Elastic search
• Microservices architecture on AWS