Application Monitoring Engineer at Moniepoint Inc. (Formerly TeamApt Inc.)

About the Role

• We are looking for an Application Monitoring Engineer to provide enterprise-level assistance to our production services.
• You will be responsible for the stability, integrity, and operation of systems by monitoring, maintaining, supporting, and optimizing production services while also providing root cause analysis with recommendations for improvements.
• Some programming and debugging duties will be required in order to develop queries/reports of varying complexity and to troubleshoot and fix programmatic issues.

Responsibilities

What you’ll get to do:

• Maintain high availability for all assigned critical services and related business impacting services.
• Provide two tier application support to production systems and identify any issue in production.
• Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions
• Constantly gather information, research, and scope systems for complex issues, enhancement, and continual service improvement.
• Work with system/database administrators and development team to resolve issues.
• Work with software vendor to have application issues fixed, both short term and long term (root cause)
• Act as a technical resource during other projects as required

Requirements

To succeed in this role, we think you should have:

• B.Sc Degree in Information Technology, Computer Science or relevant field
• Proven work experience as an Application Monitoring Engineer or similar role.
• Minimum of 3 years experience supporting software applications.
• Basic Understanding of OOP concepts and other programming concepts.
• Ability to diagnose and troubleshoot advanced technical issues.
• In depth knowledge of SQL databases particularly MYSQL.
• Hands-on experience with Windows/Linux/Mac OS environments
• Ability to provide step-by-step technical help, both written and verbal.
• Excellent problem-solving and communication skills.