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  • Posted: Jan 10, 2026
    Deadline: Feb 7, 2026
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  • At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology. We combine our expertise and take different bespoke approaches to solve different business challenges because we believe...
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    Technical Support Officer

    Job Summary

    • The Technical Support Officer will provide day-to-day IT and technical support across the group’s branches and platforms.
    • The role ensures the optimal performance of transaction systems, applications, network infrastructure, and compliance-related technologies while supporting internal users, agents, and external partners.

    Responsibilities

    • Provide technical support to staff, agents, and partners on money transfer platforms and internal systems, resolving issues via phone, email, or ticketing tools.
    • Install, configure, maintain, and troubleshoot computer hardware, software, printers, and peripheral devices.
    • Monitor system performance, server uptime, network connectivity, and basic security compliance.
    • Support and maintain core remittance applications, escalate unresolved issues, and assist with testing of new releases or patches.
    • Liaise with ISPs and technology vendors to resolve network and connectivity issues promptly.
    • Prepare periodic IT support reports, document SOPs, and develop user guides.

    Requirements

    • Bachelor’s degree or HND in Computer Science, Information Technology, Engineering, or a related field.
    • Minimum of 2 years’ experience in technical or user support within a financial institution, fintech, IMTO, or BDC environment.
    • Strong troubleshooting skills across hardware, software, and applications.
    • Ability to prioritize tasks, respond under pressure, and communicate clearly.
    • Relevant certifications (CompTIA A+, Network+, ITIL, CCNA) are a plus.

    Salary
    NGN315,900 – NGN455,000 / Month.

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    Quality Assurance Officer

    Job Summary

    • The Quality Assurance Officer will evaluate, monitor, and continuously improve operational and customer service processes across the BDC and other subsidiaries.

    Responsibilities

    • Design, develop, and execute comprehensive test plans and test cases to validate product functionality, regulatory compliance, and customer requirements prior to launch.
    • Perform manual and automated testing, including functional, regression, performance, and stress testing to ensure system reliability and business readiness.
    • Identify, document, track, and report defects using appropriate QA and bug-tracking tools, working closely with developers to resolve issues and verify fixes.
    • Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives, acting as a user advocate throughout the development lifecycle.
    • Implement and maintain test automation frameworks and leverage QA tools (e.g., Selenium, JMeter, Postman) to improve testing efficiency and coverage.

    Requirements

    • Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
    • Minimum of 6 years’ experience in quality assurance, compliance, internal control, or audit within a financial services environment (preferably BDC, IMTO, or fintech).
    • Strong understanding of foreign exchange operations, remittance processes, and Nigerian regulatory frameworks.
    • Proficiency in Microsoft Office Suite and quality assurance/testing tools.
    • Strong analytical, reporting, and observational skills with high attention to detail and ethical standards.
    • Professional certifications such as ISO 9001 QA, CAMS, CISA, or AML-related training are an added advantage.

    Salary
    NGN521,000 – NGN585,000 Monthly

    Method of Application

    Use the link(s) below to apply on company website.

     

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