Jobs at TeamAce Limited

Job Summary

• The Technical Support Officer will provide day-to-day IT and technical support across the group’s branches and platforms.
• The role ensures the optimal performance of transaction systems, applications, network infrastructure, and compliance-related technologies while supporting internal users, agents, and external partners.

Responsibilities

• Provide technical support to staff, agents, and partners on money transfer platforms and internal systems, resolving issues via phone, email, or ticketing tools.
• Install, configure, maintain, and troubleshoot computer hardware, software, printers, and peripheral devices.
• Monitor system performance, server uptime, network connectivity, and basic security compliance.
• Support and maintain core remittance applications, escalate unresolved issues, and assist with testing of new releases or patches.
• Liaise with ISPs and technology vendors to resolve network and connectivity issues promptly.
• Prepare periodic IT support reports, document SOPs, and develop user guides.

Requirements

• Bachelor’s degree or HND in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 2 years’ experience in technical or user support within a financial institution, fintech, IMTO, or BDC environment.
• Strong troubleshooting skills across hardware, software, and applications.
• Ability to prioritize tasks, respond under pressure, and communicate clearly.
• Relevant certifications (CompTIA A+, Network+, ITIL, CCNA) are a plus.

Salary
NGN315,900 – NGN455,000 / Month.

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Job Summary

• The Quality Assurance Officer will evaluate, monitor, and continuously improve operational and customer service processes across the BDC and other subsidiaries.

Responsibilities

• Design, develop, and execute comprehensive test plans and test cases to validate product functionality, regulatory compliance, and customer requirements prior to launch.
• Perform manual and automated testing, including functional, regression, performance, and stress testing to ensure system reliability and business readiness.
• Identify, document, track, and report defects using appropriate QA and bug-tracking tools, working closely with developers to resolve issues and verify fixes.
• Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives, acting as a user advocate throughout the development lifecycle.
• Implement and maintain test automation frameworks and leverage QA tools (e.g., Selenium, JMeter, Postman) to improve testing efficiency and coverage.

Requirements

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
• Minimum of 6 years’ experience in quality assurance, compliance, internal control, or audit within a financial services environment (preferably BDC, IMTO, or fintech).
• Strong understanding of foreign exchange operations, remittance processes, and Nigerian regulatory frameworks.
• Proficiency in Microsoft Office Suite and quality assurance/testing tools.
• Strong analytical, reporting, and observational skills with high attention to detail and ethical standards.
• Professional certifications such as ISO 9001 QA, CAMS, CISA, or AML-related training are an added advantage.

Salary
NGN521,000 – NGN585,000 Monthly