Technical Support Officer at TeamAce Limited

Job Summary

• The Technical Support Officer will provide day-to-day IT and technical support across the group’s branches and platforms.
• The role ensures the optimal performance of transaction systems, applications, network infrastructure, and compliance-related technologies while supporting internal users, agents, and external partners.

Responsibilities

• Provide technical support to staff, agents, and partners on money transfer platforms and internal systems, resolving issues via phone, email, or ticketing tools.
• Install, configure, maintain, and troubleshoot computer hardware, software, printers, and peripheral devices.
• Monitor system performance, server uptime, network connectivity, and basic security compliance.
• Support and maintain core remittance applications, escalate unresolved issues, and assist with testing of new releases or patches.
• Liaise with ISPs and technology vendors to resolve network and connectivity issues promptly.
• Prepare periodic IT support reports, document SOPs, and develop user guides.

Requirements

• Bachelor’s degree or HND in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 2 years’ experience in technical or user support within a financial institution, fintech, IMTO, or BDC environment.
• Strong troubleshooting skills across hardware, software, and applications.
• Ability to prioritize tasks, respond under pressure, and communicate clearly.
• Relevant certifications (CompTIA A+, Network+, ITIL, CCNA) are a plus.

Salary
NGN315,900 – NGN455,000 / Month.