Jobs at Talenture

• Own Personal Banking segment strategy and its execution, thereby supporting achievement of revenue, balance sheet and operating profit targets agreed in annual budget, and establishing fundamentals for long term performance of the segment.
• Achieve a balanced growth of the Personal banking segment by maximizing market share, client and staff satisfaction.
• Develop (and keep improving) comprehensive Value Proposition for Personal banking.
• Supervise Telesales unit to make high sales and drive patronage from customers in a cost efficient way
• Develop and execute comprehensive value proposition for emerging segment(Kids, teens and youth)

Requirements

KEY PERFORMANCE INDICATORS (Mandatory)

• Revenue growth
• Balance sheet growth
• Revenue per customer
• Cost management and efficiency
• Product Holding Per Customer (PPC)
• Active accounts / active customers growth in the segment

JOB REQUIREMENTS (Mandatory)

• First degree
• Possession of a post-graduate degree (MBA or MSc is an added advantage)
• Min 8 years’ experience in Banking which includes 3 years in managerial level.

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Responsible for the effective management of the Banks public relations and reputation for quality, reliability and customer satisfaction.

Duties & Responsibilities

• Develop and execute annual corporate communication strategy in support of the Bank’s visibility and perception aspirations
• Responsible for managing, planning, directing, controlling and implementing a proactive internal communication program for the organization
• Develop branding initiatives, internal and external communications and media relations
• Manage the Banks brand and reputation to ensure the public has a favourable view of the Bank
• Develop key messaging themes in line with the Bank’s strategy
• Raise external profile of the Bank through targeted communication and media execution
• Develop and execute an executive communication strategy to increase profile and position UBN management as industry leaders through thought leadership and op-eds
• Manage Communication team to deliver Bank’s communication strategy
• Develop internal publications such as newsletters, releases, email announcements, planned publications, on-line intranet, video, special projects and assignments
• Design and deliver effective internal and external communications strategies, based on thorough research and analysis, to address critical business issues and drive sustainable growth in the organisations.
• Provide strategic advisory and counsel and define appropriate response in crisis management situations
• Oversee production of key strategic documents (press releases, advisory/briefing notes; speeches, op-eds, reports talking points and presentations).
• Manages multiple processes and communications tools to drive informative, engaging communications for the organisation and employee workforce Implement communications programs that use a variety of tools to help drive employee engagement.
• Help contribute to and maintain corporate intranet, including writing, editing and posting articles, producing videos and editing graphics
• Work closely with other department units to ensure coherence across entire brand spectrum – advertising, events and sponsorships, citizenship etc

Requirements

KEY PERFORMANCE INDICATORS

• Department/Branch/Team expenses vs. budget
• Internal Net Promoter Score (Internal Customers)
• Adherence to internal communications plan
• Brand perception Index improvement
• Communications effective index 
• 360 assessment/Line Manager Assessment

JOB REQUIREMENTS

• M.Sc. or B.A (Mass Comm, Journalism or related disciplines)
• 5 - 7 years’ experience designing and delivering strategic communications
• Experience working with a communications consultancy is a plus, especially for blue chip clients in the financial industry