Head, Strategic Communications & Media Relations at Talenture

Responsible for the effective management of the Banks public relations and reputation for quality, reliability and customer satisfaction.

Duties & Responsibilities

• Develop and execute annual corporate communication strategy in support of the Bank’s visibility and perception aspirations
• Responsible for managing, planning, directing, controlling and implementing a proactive internal communication program for the organization
• Develop branding initiatives, internal and external communications and media relations
• Manage the Banks brand and reputation to ensure the public has a favourable view of the Bank
• Develop key messaging themes in line with the Bank’s strategy
• Raise external profile of the Bank through targeted communication and media execution
• Develop and execute an executive communication strategy to increase profile and position UBN management as industry leaders through thought leadership and op-eds
• Manage Communication team to deliver Bank’s communication strategy
• Develop internal publications such as newsletters, releases, email announcements, planned publications, on-line intranet, video, special projects and assignments
• Design and deliver effective internal and external communications strategies, based on thorough research and analysis, to address critical business issues and drive sustainable growth in the organisations.
• Provide strategic advisory and counsel and define appropriate response in crisis management situations
• Oversee production of key strategic documents (press releases, advisory/briefing notes; speeches, op-eds, reports talking points and presentations).
• Manages multiple processes and communications tools to drive informative, engaging communications for the organisation and employee workforce Implement communications programs that use a variety of tools to help drive employee engagement.
• Help contribute to and maintain corporate intranet, including writing, editing and posting articles, producing videos and editing graphics
• Work closely with other department units to ensure coherence across entire brand spectrum – advertising, events and sponsorships, citizenship etc

Requirements

KEY PERFORMANCE INDICATORS

• Department/Branch/Team expenses vs. budget
• Internal Net Promoter Score (Internal Customers)
• Adherence to internal communications plan
• Brand perception Index improvement
• Communications effective index 
• 360 assessment/Line Manager Assessment

JOB REQUIREMENTS

• M.Sc. or B.A (Mass Comm, Journalism or related disciplines)
• 5 - 7 years’ experience designing and delivering strategic communications
• Experience working with a communications consultancy is a plus, especially for blue chip clients in the financial industry