Jobs at Swift Networks Limited

Job Objective

• The Telecom Billing Application Support Specialist will be part of the IT team responsible for providing quality service via incident management, operations, and general business support as required.

Responsibilities

• Develop an expertise of Information Technology and Telecommunication enterprise applications and business processes within the areas they support to assist user base with application and problem resolution.
• Make recommendations on provisioning methods and other operational efficiency that will aid in reducing expenses or increasing efficiency in the telecom billing and user support area.
• Researches support requests to help customers overcome problems. Interface with vendors as well as various internal employees to quickly resolve issues.
• Proactively identify areas of improvements, drive projects, build relationships and successfully implement changes from standard administrative actions to full-scale deployments.
• Ability to flag and escalate potential issues in a timely manner to avoid missing target resolution timelines or project milestones.
• Define and document business or functional requirements for ongoing system changes and enhancement. Identify business opportunities, develop and drive solutions for the opportunities.
• Monitors site performance, investigates alerts, and escalates as appropriate. Participates in testing and scheduled releases as directed by other lead.

Qualifications

• University degree in Science or Engineering with a minimum of 2:1 honors from a reputable university.
• In depth knowledge of Microsoft SQL language and CRM an advantage.
• Demonstrate knowledge of telecommunications billing systems, terms, and auditing functions preferred. Relevant professional certifications will be an advantage.
• Excellent oral and written communications skills as well as analytical and problem solving skills.
• Ability to handle multiple priorities simultaneously with an emphasis on quality while meeting assigned deadlines.

Experience:

• Minimum of two years post NYSC relevant work experience required.

Remuneration/Benefit
Uniquely, the work environment offers a first class condition with a very attractive remuneration package.

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Job Brief

• We seek to hire an experienced Brand and Marketing expert who is passionate about uncovering consumer insights and delivering innovative marketing campaigns.
• You will join a dynamic and fast-paced environment and you will generate strategies that grow market share and brand’s reputation, improve customer experience and drive growth.

Role Overview

• Analyzing how the brand is positioned in the market and crystallize targeted consumers insights
• Taking brand ownership and provide the vision, mission, goals and strategies drive it
• Translating brand strategies into brand plans, brand positioning and go-to-market strategies

Responsibilities

• Lead creative development and create motivating stimulus to get targeted population to “take action”
• Monitor market trends, research consumer markets and competitors’ activities to identify opportunities and key issues
• Establish performance specifications, cost and price parameters, market applications and sales estimates
• Oversee marketing and advertising activities to ensure consistency with product line strategy
• Measure and report performance of all marketing campaigns, and assess against goals (ROI and KPIs)
• Development of effective product positioning in the market
• Monitor product distribution and consumer reactions
• Brainstorm new and innovative growth strategies
• Align the company around the brand’s direction, choices and tactics
• Anticipate bottlenecks
• Attending meetings with clients and different marketing departments
• Coach the team and get the best from everyone.

Requirements

• Proven working experience as brand marketing manager or associate brand marketing manager
• Proven ability to develop brand and marketing strategies and effectively communicate recommendations to executive management
• In-depth understanding of the company’s current products and future concepts
• Experience in identifying target audiences and devising campaigns that engage, inform and motivate them
• Up-to-date with latest trends and marketing best practices
• Familiarity with the latest trends, technologies and methodologies in graphic design, web design, production, etc.
• Strong research, analytical skills and data-driven thinking
• Excellent understanding of the full marketing mix
• Highly creative with ability to think out of box
• Advanced communication and interpersonal skills
• Excellent written and verbal communication skills
• Comfort with CRM software
• Ability to think creatively and innovatively
• Analytical skills to forecast and identify trends and challenges.

Qualifications

• A minimum of first degree, Second Class (Upper Division) in Marketing, Mass Communication or any related field with at least eight years on a similar role
• Possession of Master’s degree and membership of a professional brand and marketing body will be an added advantage
• Previous experience in a marketing or advertisement agency firm will also be an added advantage

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Key Roles

• Managing relationships with key stakeholders across all sectors of the economy to promote the company’s interests and corporate strategy;
• Acquisition of new enterprise accounts in across various market segments;
• Expanding business with existing enterprise accounts and business retention as a main focus;

Key Accountabilities

• Overseeing ICT Enterprise solutions, taking overall responsibility for managing both the revenue, profit & loss (P&L) of Enterprise business.
• Implementing Enterprise Sales and Marketing Strategy
• Conducting industry analyses and recommending strategies to enhance Company competitiveness and profitability.
• Coordinating Network Solutions Designs and presales presentation
• Developing strategies to monitor sales and marketing performance and KPIs for employees
• Product evaluation, measurement and enhancement.
• Coordinating tailor-made marketing solutions to increase competiveness and revenue
• Driving targets in the entire team in line with yearly sales budget.
• Coordinating product development and pricing
• Coordinating customer service and call quality assessment
• Championing Market intelligence, sales measurement and evaluation.
• Providing the company with direction on sales and share (volume and value) growth.

Requirements

• The job holder must have a Bachelor's Degree (Second Class Upper) in Engineering, Computer Science or IT related discipline with a minimum of 10 years’ post qualification experience preferably in Enterprise Sales and within the Telecoms Industry.
• Possession of a Master's degree and experience in managing strategic business will be an added advantage.

Knowledge, Skills and Competencies:

• Must have the drive and capability to meet and beat challenging targets;
• Over 10 years of successful solution-based selling experience: VPN, Data and Voice solutions; Data Centre & Hosting, IP Camera and Surveillance solutions.
• Possessing a Telecoms / Information Technology solution sales background will be an added advantage.
• Strong relationship and team building skills; experience in dealing with corporate and government
• Entrepreneurial drive;
• Delivering results - absolute focus to deliver under pressure in an ever changing business environment;
• Putting customers first - understand the needs, expectations and requirements of stakeholders;
• Communicating for impact - effective communication with senior stakeholders inside and outside of the company;
• Making a personal difference - strong influencing skills and responsive Technical / Professional Expertise;
• Excellent communication skills including written and verbal communications;
• Strong presentation skills required, including experience in presenting and influencing senior audience.

Remuneration/Benefit
Uniquely, the work environment offers a first class condition with a very attractive remuneration package.