Telecom Billing Application Support Specialist at Swift Networks

Job Objective

• The Telecom Billing Application Support Specialist will be part of the IT team responsible for providing quality service via incident management, operations, and general business support as required.

Responsibilities

• Develop an expertise of Information Technology and Telecommunication enterprise applications and business processes within the areas they support to assist user base with application and problem resolution.
• Make recommendations on provisioning methods and other operational efficiency that will aid in reducing expenses or increasing efficiency in the telecom billing and user support area.
• Researches support requests to help customers overcome problems. Interface with vendors as well as various internal employees to quickly resolve issues.
• Proactively identify areas of improvements, drive projects, build relationships and successfully implement changes from standard administrative actions to full-scale deployments.
• Ability to flag and escalate potential issues in a timely manner to avoid missing target resolution timelines or project milestones.
• Define and document business or functional requirements for ongoing system changes and enhancement. Identify business opportunities, develop and drive solutions for the opportunities.
• Monitors site performance, investigates alerts, and escalates as appropriate. Participates in testing and scheduled releases as directed by other lead.

Qualifications

• University degree in Science or Engineering with a minimum of 2:1 honors from a reputable university.
• In depth knowledge of Microsoft SQL language and CRM an advantage.
• Demonstrate knowledge of telecommunications billing systems, terms, and auditing functions preferred. Relevant professional certifications will be an advantage.
• Excellent oral and written communications skills as well as analytical and problem solving skills.
• Ability to handle multiple priorities simultaneously with an emphasis on quality while meeting assigned deadlines.

Experience:

• Minimum of two years post NYSC relevant work experience required.

Remuneration/Benefit
Uniquely, the work environment offers a first class condition with a very attractive remuneration package.