Jobs at Sunbeth Global Concepts (SGC)

JOB SUMMARY

Proposes, implements and upscales sustainability activities (including Rainforest Alliance program and beyond) and EUDR compliance. Develops partnerships and works closely with all stakeholders and coordinates the sustainability team to ensure standard delivery of sustainably sourced products. Supports the monitoring and evaluation framework and reports to clients. Ensure professional and accurate project and overhead budgeting, financial management as well as financial and qualitative and quantitative reporting according to internal requirements and in compliance with 3rd parties/our partners and subsidy/donor and/or client requirements.

JOB DESCRIPTION

• Overseeing the implementation of the company sustainability initiatives including Rainforest Alliance and EUDR compliance. 
• Overseeing the portfolio of sustainability projects. Act as a project management office: planning, coordinating, reviewing progress, and tracking results to coordinate various operational efforts.
• Ensure a strong M&E framework is set up and a transparent traceability process and documentation is implemented.
• Manage and provide support and guidance to team members and external bodies by providing prompt, informative communications to general queries.
• Execute sustainability activities, in collaboration with cocoa suppliers, clients and partners like Rainforest Alliance, TRACE project and NGOs.
• Establish, develop, and maintain a strong network of stakeholders and important (non) government and technical partners, all involved in the sustainable and specialty cocoa supply chain in Africa.
• Embedding sustainability into processes and decision making. Revise key processes and related criteria/metrics/tools for decisions. Coach decision makers to manage complex trade-offs.
• Promoting and supporting sustainability programs with suppliers (LBAs), clients and other partners.
• Communication on the sustainability projects and company sustainability initiatives/efforts. 
• Ensuring regulatory compliance such as the EUDR. Anticipate regulatory trends and their implications. 
• Establish adherence to the sustainability laws and regulations that apply to each industry, process, and type of business. Assess risk management. Enact internal policies.
• Environmental, Social and Governance (ESG) monitoring and reporting. Collect data and metrics following the reporting standards. Benchmark with industry peers. Prepare the completion and communications of company ESG report.
• Building organizational capabilities. Identify gaps and adopt appropriate educational initiatives for upskilling and/or sourcing the missing capabilities. Identify innovative ways to scale the new capabilities. Share and disseminate knowledge and best practices.
• Fostering cultural change. Help define and communicate purpose to drive the transformation. Champion cultural change across all farmers also through education. Promote mindset shifts based on concrete behaviors. 
• Scouting and experimenting. Promote openness toward the external innovation ecosystem. Explore emerging sustainability technologies, solutions, and practices. Test the applicability and learn from experiments. Scale up adoption in the broader organization.

JOB EXPERIENCE

• Minimum bachelor’s degree in sustainability, international development, agriculture, natural resources management, business administration or another tropical agriculture-related field.
• Know-how and experience in sustainability in key raw materials.
• Experience in working with various stakeholders, such as NGOs, suppliers, customers, certification/standards, consultants.
• Proven minimum of 5years’ experience in Program Development and Deployment.

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JOB SUMMARY

The customer service executive will play a crucial role in maintaining positive relationships with our clients, addressing their inquiries and concerns, and ensuring an exceptional customer experience. The Customer Service Executive will be the primary point of contact between the company and its customers, contributing to the overall satisfaction and loyalty of our client base.

JOB DESCRIPTION

• Respond promptly and provide accurate and helpful information to address customer concerns, resolve issues, and answer product or service-related questions via phone, email or chat.
• Ensure a high level of customer satisfaction through effective communication and problem resolution.
• Process, track and monitor customer order status, providing updates to customers as needed ensuring accuracy and efficiency.
• Collaborate with other departments to expedite and facilitate smooth order fulfillment.
• Investigate and resolve customer complaints in a timely and effective manner.
• Document and analyze customer feedback to identify trends and recommend improvements to enhance the overall customer experience.
• Maintain a comprehensive understanding of company products and services, educate customers on product features and benefits, guiding them in making informed purchasing decisions.
• Collaborate with cross-functional teams to share customer insights and feedback.
• Communicate effectively with internal stakeholders to address customer needs and escalate issues when necessary.
• Accurately record customer interactions and transactions in the CRM system 
• Generate reports on customer service metrics to identify areas for improvement.

JOB EXPERIENCE

• HND/bachelor’s degree is required. Additional education in customer service or a related field will be a plus
• Professional certification in customer Service or relation field is an addition.
• Proven minimum of 3-5 years’ experience in customer service-related functions.
• Previous experience in a customer service role is preferred.

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JOB SUMMARY

The Pastry Chef at Sunbeth Global Concepts Limited is responsible for crafting and executing innovative and high-quality pastries, desserts, and baked goods, contributing to an exceptional culinary experience for our corporate clientele while ensuring adherence to the highest standards of quality and creativity.

JOB DESCRIPTION

• Develop and execute a variety of high-quality pastries, desserts, and baked goods to meet the diverse needs of our corporate clientele.
• Collaborate with the culinary team to design and implement innovative pastry menus that align with current food trends and preferences.
• Ensure consistency and quality in all pastry products through strict adherence to recipes, portion control, and presentation standards.
• Manage inventory of pastry ingredients and supplies, minimizing waste and optimizing cost efficiency.
• Train and supervise kitchen staff on pastry preparation techniques, maintaining a positive and collaborative work environment.
• Stay updated on industry trends, new ingredients, and techniques to continually enhance the pastry offerings and maintain a competitive edge.
• Uphold strict hygiene and safety standards in the pastry kitchen, ensuring compliance with health regulations.

JOB EXPERIENCE

• Diploma/OND/HND/BSC in Hospitality or related courses.
• 2-3 Years of Experience