Jobs at Stanbic IBTC

Job Description

• To ensure that customer requests, complaints and queries received are acknowledged, understood and efficiently resolved within specified timelines or escalated to the appropriate area in order to deliver a positive client experience. 
• To be responsible for providing specialized support and resolving complex queries and issues that frontline support personnel are unable to address and therefore can be the first point of escalation for clients and frontline staff.

Key Responsibilities

• Manage and resolve escalations and complex client issues by providing tailored solutions, ensuring high service quality and driving customer retention within the branch.
• Issue off-cycle statements at customer’s instance and keep records of all source instructions from customers.
• Process written inter-account transfer instructions and execute all financial transactions within approved limits of authority.
• Identify cross-selling and migration opportunities and sell products/services proactively.
• Educate customers on the benefits of the bank’s products and services to drive customer engagement and support business development goals.
• Maintain a high level of customer satisfaction by providing consistent, professional support to all branch visitors.

Qualifications

• Minimum of First Degree
• Experience Required
• Knowledge of the bank's products, compliance procedures and regulations governing the management of financial services. Previous branch banking experience.

Additional Information:

Behavioural Competencies:

• Articulating Information
• Embracing Change
• Establishing Rapport
• Following Procedures
• Managing Tasks
• Meeting Timescales
• Producing Output
• Seizing Opportunities
• Showing Composure
• Team Working
• Upholding Standards
• Valuing Individuals.

Technical Competencies:

• Active Listening
• Banking Process & Procedures
• Customer Understanding (Consumer Banking)
• Product and Services Knowledge
• Product Knowledge (Consumer Banking)
• Risk Identification
• Telephone Caller Handling.

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Job Description

• To assist clients with their service requests, complaints and queries in order to deliver a positive client experience. 

Key Responsibilities

• Attend to telephonic queries regarding cheque books.
• Receive and handle ATM cards according to laid-down policies and procedures and perform daily balancing of ATM cards in conjunction with the Asset Custodian.
• Issue off-cycle statements at customer’s instance and take charges as appropriate and keep records of all source instructions from customers.
• Identify cross-selling and migration opportunities and sell products/services reactively and participate in tactical sales/marketing activities as required.
•  Attend to the posting of all value transactions within own level of authority and advice Team Leader Frontline Support to verify all value transactions posted.
• Process instructions for Cash Transfers (CT) according to laid-down policy, complete Customer Complaints Register and obtain source documents where applicable and log completed Customer Complaints on the appropriate Remedy Application on daily basis.

Qualifications

• Minimum of First Degree
• Experience Required
• 1–2 years of experience with the bank’s products, compliance procedures, and regulations governing financial services management. Previous experience in branch banking is required.

Additional Information:
Behavioural Competencies:

• Articulating Information
• Embracing Change
• Establishing Rapport
• Following Procedures
• Managing Tasks
• Meeting Timescales
• Producing Output
• Seizing Opportunities
• Showing Composure
• Team Working
• Upholding Standards
• Valuing Individuals.

Technical Competencies:

• Active Listening
• Banking Process & Procedures
• Customer Understanding ( Consumer Banking)
• Product and Services Knowledge
• Product Knowledge (Consumer Banking)
• Risk Identification
• Telephone Caller Handling.

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Job Description

• The DevSecOps and Software Design Engineer is responsible for designing, building, securing, and optimizing enterprise software solutions and delivery platforms.
• The role combines software engineering, software architecture, cloud engineering, and DevSecOps practices to ensure scalable, secure, resilient, and high-performing applications. 
• He/she will drive modern software delivery through automation, CI/CD, cloud-native technologies, and secure-by-design principles while collaborating with stakeholders to deliver business value. 

Technical Delivery:

• Design and develop secure, scalable, and resilient software solutions and application architectures.
• Drive modernization initiatives, including cloud adoption, microservices, and API-led architectures.
• Build, maintain, and optimize CI/CD pipelines to accelerate software delivery and improve quality.
• Define and enforce engineering standards, architecture principles, and best practices.

DevSecOps & Platform Engineering:

• Champion DevSecOps practices through automation, security integration, and continuous improvement.
• Integrate application monitoring, logging, observability, and operational resilience capabilities.
• Support incident resolution, root cause analysis, and continuous service improvement.

Collaboration & Innovation:

• Partner with development, security, infrastructure, and business teams to deliver technology solutions aligned with organizational objectives.
• Evaluate and recommend emerging technologies, tools, and practices that enhance engineering efficiency and software quality.
• Provide technical leadership and mentoring to engineering teams.

Qualifications

• Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or a related discipline.
• Professional certification can be an added advantage.

Experience:

• Minimum of 5 years' experience in software engineering and DevOps, including at least 3 years in a senior technical role.
• Demonstrated experience designing and delivering enterprise-scale applications and platforms.

Additional Information:
Behavioural Competencies:

• Checking Things
• Developing Expertise
• Documenting Facts
• Examining Information
• Following Procedures
• Interacting with People.

Technical Competencies:

• Software Engineering Excellence
• DevSecOps and Automation
• Software Architecture and Design
• Security and Risk Awareness
• Problem Solving and Analytical Thinking
• Stakeholder Collaboration and Influence
• Innovation and Continuous Improvement
• Results Orientation.

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Job Description

• To manage operational incidents, operational losses, governance reporting, audit and regulatory action tracking, reconciliations, stakeholder engagement and reporting activities to ensure effective operational risk management and compliance with internal control requirements.

Responsibilities

• Timely enrichment of all incidents within 48 hours of logging.
• Daily call-over of critical incidents to ensure prioritisation and closure.
• Management of security incidents and operational risk events.
• Freeze and unfreeze branch operational loss GLs for overages and shortages.
• Freeze and unfreeze operational loss GLs relating to fraud and other operational losses.
• appropriate approvals are obtained for loss bookings.
• Track IFR recommendations and closure status.
• Monitor audit actions and open items.
• Track Process and Conduct recommendations.
• Prepare weekly operational loss reports.
• Prepare monthly Operations Control reports.
• Prepare Operations Exco reports.

Qualifications

• Bachelor’s Degree in Accounting, Banking & Finance, Economics, Business Administration, Risk Management or related discipline
• Professional certifications in Risk Management, Internal Control, Audit or Compliance are an added advantage.

Experience:

• 1 to 3 years experience in Operations, Operational Risk, Internal Control, Audit, Incident Management or any other Banking role.
• Experience in operational loss management and incident reporting.
• Experience in governance and management reporting.

Additional Information:
Behavioural Competencies:

• Checking Things
• Convincing People
• Developing Expertise
• Documenting Facts
• Examining Information
• Exploring Possibilities.

Technical Competencies:

• Banking Process & Procedures
• Evaluating Risk Management Effectiveness
• Evaluation of Internal Controls
• Process Governance
• Promote Good Governance, Risk & Control
• Quality Control
• Risk Awareness
• Risk Identification.

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Job Description

• Stanbic IBTC is positioned to continue to build capacity and create a sustainable talent pipeline within the organization. 
• The organization is running a recruitment exercise for Relationship Managers to manage its existing portfolio of clients, while onboarding new clients/businesses.
• The key responsibilities listed below, show the required knowledge for sales and relationship management roles. 
• Please send in your application if you have any knowledge of or interests in managing relationships and if you meet all the criteria required for this role.

Qualifications

• First Degree in any field.
• Minimum of 3 - 6 years’ experience
• Cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships
• Experience within the financial industry with experience in managing small businesses.

Additional Information:
Behavioural Competencies:

• Generating Ideas
• Developing Strategies
• Interpreting Data
• Convincing People
• Team Working.

Technical Competencies:

• Customer Understanding
• Product Knowledge
• Application and Submission Verification
• Account opening and maintainence.