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Procept Associates Ltd. was formed in Canada in 1983 to provide project management advisory and training services, initially to engineering and construction clients. Since its inception, Procept has established itself as a market leader and innovator in the development and implementation of project, program and portfolio management best practices; the inception and growth of the business analysis profession; the promotion of best practices in IT service management; and disaster-proofing businesses through the planning and implementation of business continuity management practices. From deep roots serving construction and engineering clients, Procept's reach has spread across many industries and all levels of government, around the world.
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As a Program Director, you will be responsible for overseeing a portfolio of projects and ensuring their alignment with the organization's objectives and business goals. Your role will involve collaborating with various stakeholders, including senior management, project managers, and multi-functional teams, to ensure the efficient delivery of IT projects.
Job Description
You are responsible for the following:
- Identify key opportunities and challenges in the IT landscape and formulate plans to address them effectively.
- Manage and prioritize a diverse portfolio of IT and Telecoms projects, taking into account resource availability, budget constraints, and project interdependencies.
- Engage with key stakeholders, including executives, department heads, and project teams, to understand their requirements, expectations, and feedback.
- Assess the resource needs for each project within the IT and Telecom portfolio and allocate resources appropriately to ensure optimal project outcomes.
- Identify potential risks and issues that may impact project success and develop risk mitigation strategies.
- Collaborate with the finance department to establish and manage the IT program budget.
- Regularly assess project performance, identify areas for improvement, and implement corrective actions as required.
- Provide leadership, guidance, and mentorship to foster a collaborative and positive work environment that promotes teamwork, professional growth, and employee satisfaction in the IT department.
- Stay abreast of industry trends, emerging technologies, and best practices in the IT field.
Qualifications
- First degree in Computer Science or IT related fields.
- Master's degree preferred.
- 10+ years experience in project, program and portfolio management in a dynamic and agile med to large organization
- 2 – 3 years experience as a Program Director (or as a Director) working with senior managers and executives
- Demonstrated track record of successfully managing large-scale IT projects and programs.
- Strong strategic planning and execution skills, with a focus on delivering business value through IT initiatives.
- Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
- Sound understanding of IT infrastructure, software development, cybersecurity, and other relevant technology domains.
- Proven experience in budget management and resource allocation.
- Strong analytical and problem-solving capabilities, with a keen eye for detail.
- ITIL4 Foundation mandatory
- Related ITIL V3 Practitioner Certification is desired
- Project management certifications is mandatory (e.g., PMP, PRINCE2)
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We are seeking a detail-oriented and proactive Project Coordinator to assist in the successful delivery of IT projects for our client in the telecommunications Industry. As a Project Coordinator (Technical and Generalist), you will support the Project Manager in project planning, execution, and monitoring. Your role will involve maintaining project documentation, coordinating team activities, and facilitating effective communication among project stakeholders.
Job Description
You are responsible for the following:
- Provide technical assistance to the IT Project Manager in developing project plans, timelines, and resource allocation based on project requirements.
- Maintain accurate and up-to-date IT project documentation, including project plans, status reports, and action items.
- Coordinate project team activities, ensuring that tasks are assigned, tracked, and completed within the established timelines.
- Facilitate communication among project stakeholders, ensuring that updates, risks, and milestones are conveyed effectively.
- Identifying and documenting project risks and issues to support the implementation of risk mitigation strategies.
- Research, collect, and evaluate IT project data necessary to meet project execution and evaluation requirements.
- Assist in monitoring project expenses and resource utilization to ensure adherence to the project budget.
- Support quality control efforts by verifying project deliverables against established standards.
- Provide project plan, trend analysis and control, including maintenance of the project data.
- Maintain awareness of emerging technologies and project management techniques.
- Provide recommendations for improving the project management processes currently in use.
- Performs related work as assigned.
Qualifications
- First degree in Computer Science or IT related fields.
- 3 - 5 years of experience as an IT Project Coordinator or in a similar role in the IT industry.
- Attended a formalized agile and traditional project management training.
- Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
- Familiarity with IT project management tools and methodologies is a plus.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
- Detail-oriented with a focus on accuracy in IT project documentation and reporting.
- Proficient in Microsoft Office Suite
- Ability to meet project deadlines.
- ITIL4 Foundation mandatory
- Related ITIL V3 Practitioner Certification is desired
- Project management certification is desired (e.g., PMP, PRINCE2).
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Job Description
This Service Manager (SM) role will report to the overall Service Delivery Lead (SDM) for Cloud Managed Services (CMS) and Managed Security Services (MSS).
The Service Manager will by extension be responsible for managing support services for CMS and MSS. The support services include but not limited to managing Service Level Agreements (SLAs), incident resolution, service requests, escalation management and any other services defined in this document. The Service Manager will be required to provide reports, insights, and feedback in accordance with the governance structures and process as defined by the Service Delivery Lead. The Service Manager will also be required to attend service governance meetings, client meetings, stand-ups as defined by the Service Delivery Lead
The governance processes are subject to change from time-to-time as the service to the client evolves or matures. The Service Manager will the therefor be expected to adapt to change as and when the need arises in accordance to the specified responsibilities of this job specification.
Key Functions and skills:
Service Management
- Monitoring Cloud Managed Services (CMS) and Managed Security Services (MSS) support functions to ensure optimal service.
- Understand compliance, governance, and SLA requirements.
- Manage client SLAs for CMS and MSS
- Maintaining high performance levels for service-related processes and assist with the implementing improvement activities wherever necessary.
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery in conjunction with the offshore delivery team.
- Developing a deep understanding of al delivery aspects to gain insights into the scope of service delivery.
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
- Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization where necessary
Performance and Quality Management
- Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades.
- Providing accurate and regular reports to the management on performance of the service delivery as per the agreed reporting methodology in the contract
- Leading personnel management, including staff recruitment, performance assessment, training, and mentoring.
- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between different delivery teams and our telecommunication client’s stakeholders.
Service Delivery Manager Skills
- Proficiency in leading both physical and virtual teams
- Experience in dealing with third party-provided services.
- Operational ability in a diverse, large-scale environment
- Exceptional customer-facing skills
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
- Mastery of ITIL (Information Technology Infrastructure Library) principles
- Expertise in people management and leadership
- Strong organizational skills
- Capacity to train and guide junior team members.
- Ability to manage and prioritize tasks efficiently.
- Solid resource planning and problem-solving skills
- Readiness to demonstrate a proactive attitude.
- Excellent verbal and written communication skills
Technical Skills
- Azure Solution Architect
- Azure Security Specialization and experience
Requirements:
- 5+ years’ experience working with infrastructure transformation and/or cloud transformation.
- Broad infrastructure technology knowledge.
- Proven experience working with transformation or migration projects with at least one of the three major cloud providers (Microsoft, Amazon, Google).
- Hands-on experience building solutions with at least one of the three major cloud providers.
- Certified Architect or equivalent with at least one of the major cloud providers.
Professional Skills:
- Excellent communication skills (both written and oral)
- Strong interpersonal skills
- Ability to be flexible and work analytically in a problem-solving environment.
- Attention to detail
- Strong organizational and multi-tasking skills
- Strong analytical skills and thought processes.
Core Responsibilities:
- Effectively managing key stakeholders both internally and externally to the organisation
- Lead delivery teams performing cloud strategy work or cloud readiness assessments.
- Lead delivery teams delivering large scale transformation projects building infrastructure, implementing automation, DevOps, containers, security controls and monitoring tools.
- Lead sales teams to help shape relevant solutions and requirements fitting well to our Cloud First strategy as a Subject Matter Expert.
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We are seeking a highly skilled and results-driven Project Manager to oversee and deliver IT projects for our client in the telecommunications Industry. As a Project Manager (IT), you will be responsible for planning, executing, and closing projects while ensuring they are completed on time, within scope, and within budget. Your role will involve collaborating with multi-functional teams, stakeholders, and vendors to achieve project objectives and drive continuous improvement in project management practices.
Job Description
You are responsible for the following:
- Develop detailed IT project plans, including scope, timelines, budgets, and resource allocation, in collaboration with key stakeholders and team members.
- Lead the project team in executing IT project tasks according to the established plan; monitoring progress, resolving issues, and managing changes to ensure successful project delivery.
- Identify potential risks and develop mitigation strategies to minimize project disruptions.
- Maintain clear and consistent communication with project stakeholders, providing regular updates on project status, risks, and milestones.
- Monitor project expenses and ensure adherence to the allocated budget; Identify cost-saving opportunities without compromising project quality.
- Ensure project deliverables meet established quality standards; implementing quality control measures and conducting regular reviews to verify project compliance.
- Inspire and motivate project team members, fostering a collaborative and high-performing work environment.
- Maintain comprehensive project documentation, including project plans, progress reports, and post-project evaluations.
- Identify areas for process improvement within the project management lifecycle. Implement best practices and lessons learned from previous projects.
Qualifications
- First degree in Computer Science or IT related fields.
- Master's degree is desired.
- 5-8 years of experience as a Project Manager in the IT industry, successfully delivering complex IT projects.
- Strong project management skills, including project planning, execution, risk management, and stakeholder communication.
- Excellent leadership and team management abilities, with a focus on building cohesive and productive teams.
- Solid understanding of IT infrastructure, software development, and other relevant technology domains.
- Familiarity with project management tools and methodologies (e.g., Agile, Scrum, etc.)
- Exceptional communication and interpersonal skills, capable of collaborating with diverse teams and stakeholders.
- Strong problem-solving and decision-making capabilities, with attention to detail.
- ITIL4 Foundation mandatory
- Related ITIL V3 Project Management Certification is desired.
- Project management certifications is mandatory (e.g., PMP, PRINCE2)
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We are seeking an experienced and dedicated AIOps and Observability Specialist to join our client in the telecommunications Industry’s IT operations team. As the AIOps and Observability Specialist, you will play a key role in implementing and optimizing AI-driven solutions and observability practices to ensure the reliability, performance, and efficiency of our IT systems, applications, and networks.
Job Description
You are responsible for the following:
- Design, implement, and maintain AIOps solutions to monitor and analyze IT systems, applications, and networks.
- Deploy machine learning algorithms for anomaly detection, root cause analysis, and incident prediction.
- Configure and manage observability tools and platforms to gain real-time visibility into system health and performance.
- Develop monitoring dashboards, alerts, and reports to provide comprehensive insights into the IT environment.
- Conduct root cause analysis for incidents using data from AIOps and observability tools to identify underlying issues.
- Work closely with software engineers to instrument applications with appropriate logging, metrics, and tracing capabilities.
- Continuously analyze monitoring data to identify trends, anomalies, and opportunities for optimization.
- Implement automation and integrations with Continuous Integration and Continuous Delivery pipelines to enable seamless monitoring in the development lifecycle.
- Stay updated with industry trends and advancements in AIOps and observability practices, and recommend new tools or methodologies for adoption.
Qualifications
- First degree in Computer Science or IT related fields.
- ITIL3/4 Foundation Certificate is mandatory.
- 2-3 years of experience working with AIOps tools, machine learning frameworks, and observability technologies.
- Strong knowledge of IT infrastructure, networks, servers, databases, and cloud environments.
- Proficiency in Python or Java
- Understanding of IT service management and incident management frameworks.
- Experience in designing monitoring strategies for microservices and cloud-based applications.
- Excellent analytical and problem-solving skills.
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We are seeking an experienced and knowledgeable IT Governance Specialist to join our client's team in the telecommunications industry and ensure effective governance and compliance of IT policies, processes, and procedures within the organization. As an IT Governance Specialist, you will play a critical role in establishing, implementing, and maintaining IT governance frameworks to support the organization's IT strategy, security, and regulatory requirements.
Job Description
You are responsible for the following:
- Establish policies, guidelines, and procedures that align with industry best practices to ensure effective IT governance.
- Monitor and assess the organization's compliance with IT policies, procedures, and relevant regulations; identify gaps and recommend corrective actions to address non-compliance issues.
- Conduct IT risk assessments to identify potential risks and vulnerabilities in IT processes and systems; collaborate with relevant teams to develop risk mitigation strategies and ensure the organization's IT assets are adequately protected.
- Assist in the development, review, and enhancement of IT policies and procedures, considering emerging technology trends and changes in the regulatory landscape.
- Collaborate with IT leaders and stakeholders to support strategic decision-making processes.
- Ensure that IT initiatives and projects are aligned with the overall IT strategy and business objectives.
- Establish key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of IT governance processes; prepare reports and present findings to senior management.
- Oversee IT vendor management processes, including vendor selection, contract negotiations, and performance evaluations, to ensure compliance with established governance standards.
- Develop and conduct training programs to raise awareness and understanding of IT governance policies and procedures across the organization.
- Continuously review and improve IT governance processes, incorporating industry best practices and lessons learned from previous experiences.
- Collaborate with internal and external audit teams to facilitate IT audits and ensure compliance with audit recommendations.
Qualifications
- First degree in Computer Science or IT related fields.
- 5 - 10 years of experience as an IT Governance Specialist or in a similar role, with a focus on developing and implementing IT governance frameworks.
- Sound knowledge of IT governance principles and industry standards, e.g. ITIL
- Familiarity with risk management, compliance monitoring, and audit processes in the IT domain.
- Strong analytical and problem-solving skills, with the ability to assess complex IT governance issues and recommend practical solutions.
- Excellent communication and presentation abilities, with the capability to convey complex technical concepts to non-technical stakeholders.
- Ability to work collaboratively and build effective relationships with multi-functional teams and senior management.
- Strong attention to detail and a commitment to upholding the highest standards of IT governance and compliance.
- ITIL4 Foundation mandatory
- Related ITIL V3 Practitioner Certification is desired
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We are currently searching for a Knowledge Management Expert for our client who will play a vital role in fostering a culture of knowledge-sharing and collaborative workflow within our organization. As a Knowledge Management Expert, you will be responsible for promoting collaboration and knowledge sharing across departments and project teams, ensuring that the right knowledge reaches the right people and is promptly applied to business activities.
Job Description
- Develop a culture of knowledge-sharing and collaborative work flow among departments and project teams.
- Promoting collaboration and knowledge sharing through defining, supporting and encouraging the use of knowledge to employees of all skill levels and roles.
- Ensure that all employees are sure of the knowledge management processes, including the purpose of doing so.
- Making sure that the right knowledge goes to the right people, and that this information is promptly applied to business activities.
- Capture new knowledge with the usage of a knowledge management system.
- Provide relevant coaching, training, and support to champion a knowledge management culture.
- Monitoring and measuring knowledge management activities.
- Capturing new knowledge effectively.
- Controlling the accessibility and flow of knowledge within the organization and to external parties.
- Assess existing knowledge management practices, identify gaps and create a knowledge management roadmap to discover, store, process, present knowledge to support the organization’s decision making process.
- Establish a new knowledge management framework for the organization where none exist, and create a roadmap for implementing and internalising knowledge management in every aspect of the organization’s practices.
- Monitoring, measuring, reporting and improving knowledge management practice across the organization.
Qualifications
- First degree in Knowledge Management, Computer Science, or an equivalent degree
- Comprehensive training and certification in knowledge management (evidence is required)
- 8 years’ experience working in fast paced environments.
- 3 years’ experience managing and capturing knowledge and fostering knowledge culture across an organization.
- ITIL4 Foundation mandatory
- Related ITIL V3 Practitioner Certification is desired.
- Leadership, effective communication, problem-solving, coaching and teamwork skills are essential.
- Experience working with a range of service providers.
- Excellent understanding of service delivery and service support environments
Method of Application
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