Jobs at Pause Factory Resources Limited

Responsibilities and Duties
Here is an outline of the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to:

• Open and maintain customer accounts by recording account information.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Cold calling for new business opportunities.
• Manage large amounts of incoming calls.
• Generate sales leads.
• Forecast sales to enable operations planning, introduce product innovations and maintain active memberships.
• Support sales and development departments.
• Provides product & service, or technical information to clients by answering questions and requests.
• Achieve set target sales for the month.
• Resolve customer complaints via phone, email, or social media.
• Participate in the accelerated growth of company turnover by increasing the customer base.
• Inform customer of deals and promotions.
• Assist with placement of orders, refunds, or exchanges.
• Compile reports on overall customer satisfaction

Experience (Required)

• Minimum of 2-4 years of experience in customer service, particularly in construction chemicals
• Proven customer support experience in construction chemical company.
• A University degree preferably in Business, Management Studies or Marketing.
• Understanding of CRM systems and practices.
• Ability to multi-task, prioritize and manage time effectively
• Customer orientation and ability to adapt/respond to different types of characters

Knowledge:

• People oriented and results driven.
• Demonstrable experience with Leads Generation.
• Ability to architect strategy along with good relationship skills.
• Excellent active listening, negotiation and presentation skills.

Skills/Competence:

• High level of Professionalism.
• Strong technical skills
• Organized, meticulous, and confident.
• Result Driven Attitude.
• Product Knowledge.
• Strong analytical skills.
• Strong phone and active listening Skills
• Information technology.
• Written and Oral Communication.
• Team working skills
• Good relationship skills.
• Attention to details

Salary
N85,000 Monthly

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Responsibilities and Duties
Here is an outline of the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to:

• Marketing and Sales of Construction Chemicals through architects, Structural Consultants, design consultants, Construction Companies, Flooring and Waterproofing Application.
• Sales of Construction Chemicals through Channels.
• Cold calling for new business opportunities
• Provides product & service, or technical information to clients by answering questions and requests.
• Establishing new accounts by identifying potential customers; planning and organizing sales call schedule.
• Achieve set target sales for the month.
• Identifying current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements.
• Participate in the accelerated growth of company turnover by increasing the customer base.
• Preparing sales reports, submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analysis.
• Keep management informed about sales information, engineering and application trends.
• Contributing to team effort by accomplishing related results as needed.
• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Forecast sales to enable operations planning, introduce product innovations and maintain active memberships.
• Assist in researching and developing new products.

Requirements
Knowledge:

• People oriented and results driven.
• Demonstrable experience with Leads Generation.
• Ability to architect strategy along with good relationship skills.
• Excellent active listening, negotiation and presentation skills.

Skills/Competence:

• High level of Professionalism.
• Strong technical skills
• Organized, meticulous, and confident.
• Result Driven Attitude.
• Good marketing knowledge.
• Strong analytical skills.
• Excellent business acumen and financial skills.
• Good Networking skills.
• Written and Oral Communication.
• Team working skills
• Good relationship skills.
• Attention to details

Experience (Required):

• Minimum of 3-5 years of experience in sales, particularly in construction chemicals
• Proven working experience as a Sales executive in construction chemical company.
• A University degree preferably in any science background.
• Strong understanding of customer and market dynamics and requirements
• Willingness to travel and work in a team of professionals.

Salary
N85,000 Monthly + commission