Jobs at Norrenberger Financial Group

Job Summary

As a Client Service Executive, you are responsible for managing clients’ interaction with the organization via telephone calls, e-mails, WhatsApp chat platform, etc.; handling buy/sell mandates confirmation amongst other responsibilities as assigned. Alongside the Client Service Officer, you will work closely with the Sales Trader and perform duties related to the purchase, sale or holding of securities. Such duties include jobbing/writing orders for security purchases or sales, verifying transactions, accepting, and delivering securities, tracking security price fluctuations, and keeping records of daily transactions and client related documents.

Job Details

• Set up in-house and CSCS accounts for new clients and intermediaries. Confirm and verify KYC documentation.
• Ensure that client accounts and portfolios are kept compliant with regulations and Norrenberger’s internal policies.
• Process mandates while ensuring required documents are acquired and updated.
• Initiate and liaise with Operations & Registrar Liaison to process intermember transfers and portfolio consolidation transactions in line with set timelines.
• Prepare reports summarizing daily transactions and earnings for individual customer accounts. 
• Provide exceptional client service support to internal and external clients, by ensuring that client objectives and needs are fully understood by other stakeholders, while liaising with the client throughout lifecycle to ensure customer satisfaction.
• Deliver front-line service to clients and related third parties, such as responding to client queries and ensuring agreed periodic service deliverables remain on track throughout the client lifecycle.
• Assist in ad hoc business development activities by ensuring optimum product and service knowledge is upheld, providing insight into Norrenberger’s products and service offerings to prospects and clients..
• Ensure escalation of client complaints/challenges promptly to resolve same within agreed timelines.
• Post-sales client relationship management, supporting sales traders and business development teams in maintaining relationships with existing clients through high quality client service delivery and monthly spot checks to ascertain client experience with Norrenberger.
• Other Client Service related duties as may be assigned.

Requirements

• Minimum of BSc /HND required in any field.
• Minimum of 1 - 2 years Client Service Experience in Capital Market.
• Basic proficiency level in using Microsoft 365. 
• Ability to work with minimum supervision.

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Job Summary

We are seeking a Business Development Lead to develop and execute strategies, products and services to increase revenue and profits. This successful talent will be responsible for driving strategy and a strong partnership pipeline to deliver impactful growth. Your tasks and responsibilities include but are not limited to: Delivering sales revenue according to the assigned quota quarterly. Accurately forecast business deals to be closed. Maintain contact and opportunity information completely, accurately and in a timely manner. Prospect to establish new accounts or extend business in existing accounts. Attend and represent various business and industry meetings and trade shows. Have a comprehensive channel strategy/multi-point lead generation. Leverage all available networks and alliances to uncover additional sales opportunities.

JOB DESCRIPTION

• Build and nurture strong relationships with corporate clients and their executives across our asset classes to understand their financial needs and preferences.
• Provide exceptional customer service, addressing inquiries, concerns, and providing proactive financial advice.
• Manage diversified investment portfolios for corporate clients based on their risk tolerance and financial objectives.
• Monitor and review investment portfolios regularly, making necessary adjustments to ensure alignment with clients' evolving financial goals and market conditions.
• Ensure compliance with regulatory requirements and guidelines pertaining to financial advisory services for corporate clients.
• Track revenue generation to facilitate the achievement of the Group’s budget.
• Monitor decisions on business development and measure their impact.
• Coordinate all business development initiatives for the group.
• Accountable for business development across the group, on weekly basis.
• Prepare and deliver presentations/seminars to clients and prospects for business development purposes.
• Examine business patterns, evaluate the fiscal statements, and assess potential competitors for clients’ businesses.

QUALIFICATION

• Bachelor’s degree in business administration or industry-relevant equivalent.
• Membership of a relevant Professional Body is desirable.
• Minimum of 8 years experience in B2B sales or BD, with a proven track record of negotiating and closing deals in the financial industry.
• Experience in Equity Market is a PLUS