Jobs at MSI Reproductive Choices

Objectives

• Achieve maximum sales, profitability, growth, and account penetration within the assigned territory and/or market segment by effectively selling the MSI Nigeria’s product/s and related services.
• Personally, contacts and secures new business accounts/customers.

Overall Responsibilities

• Achieve set monthly Commercial Sales objectives target for assigned territory.
• Implements all aspects of the Sales cycle and the go to Market Model around prospecting for new customers, demand creation for all brands with relevant Health Care Practitioners, merchandising, and sales of commodities.
• Develop good knowledge of MSI Nigeria product/s and services.
• Ensures optimum Territory Coverage as well as ensuring improved productive call Rate during Face-to-Face Calls
• Manages key relationships for key customers, influencers, and decision makers in territory.
• Timely reports on market intelligence for competition.
• Regularly cascades customer feedback to the Regional Sales Manager and as regards best practice on how to grow the business.
• Engages the sales merchandisers in territory to drive distribution efficiency around timely supply of orders in territory.
• Ensures timely submission of all reports as expected from your line manager and Social Marketing leadership.
• Expedite the resolution of customer problems and complaints.
• MSI Nigeria resource management: ensure efficient and effective utilization of MSI Nigeria allocated resources and deliver high return on investment on all highlighted areas.

Required Qualifications

• A university degree in Biological, Physiological sciences and Pharmacy.
• A minimum of one year of sales or related experience or training in pharmaceutical or healthcare
• Experience or proven ability to be a team player.
• A self-starter with uncanny ability to surmount challenges.
• A problem solver who is ready to go the extra mile.
• Excellent oral and written communication skills
• A valid driver’s license.

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Objectives

• A dynamic sales leader is needed who will lead a team of Medical Sales Representatives to achieve sales, profitability, growth, coverage, and distribution objectives within the assigned territory and/or market segment.

Overall Responsibilities

• Achieve set monthly Social Marketing objectives in volume and value for assigned region.
• Achieve key Sales operation metrics on a weekly basis.
• Coach and develop Medical Sales Reps to ensure improved Selling skills and productivity.
• Good distributor management skills and engages the distributor managers on proactive ways to grow the business within the region.
• Lead the use of SFA to drive Medical Rep productivity on relevant metrics.
• Leverage SFA to drive quality and improved output by the team.
• Leads the team to implement flawlessly all the sales and marketing activities as communicated.
• Drives improved enlistment of new distributors to the business and ensures product availability in most accounts leveraging the Medical Sales Reps
• Manages key relationships for key customers, influencers, and decision makers in territory.
• Reports always and monthly market intelligence report for competition.
• Regularly cascades customer feedback to the Head of Sales and as regards best practice on how to grow the business.
• Ensures timely submission of all reports as expected from your line manager and Social Marketing leadership.
• Expedite the resolution of customer problems and complaints.
• MSIN resource management: ensure efficient and effective utilization of MSIN allocated resources and deliver high return on investment on all highlighted areas.
• Efficient management of Medical Rep expenses and a business leader who will always track ROI.

Required Qualifications

• A University Degree in Pharmaceutical or any of the Biological / Physiological Sciences.
• Minimum 3 years’ experience in Sales management experience with the Pharma /FMCG landscape
• Good industry contact and network within the designated region.
• Good commercial skills with ability to drive efficiency and effectiveness on key commercial fundamentals.
• A self-starter with uncanny ability to surmount challenges.
• A problem solver who is ready to go the extra mile.
• Excellent oral and written communication skills

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Objectives

• The Infection Prevention Officer at MSI Nigeria Reproductive Choices plays a crucial role in maintaining a clean and safe environment for reproductive health services.
• This role involves ensuring the tidiness and cleanliness of the office, client care areas, and medical equipment, as well as proper waste management.
• The Infection Prevention Officer also supports the clinical team in delivering infection prevention training, sterilizing instruments, and assisting with administrative tasks.

Overall Responsibilities
Your responsibilities as an Infection Prevention Officer shall include.

• Keeping the entire office, its surroundings, client care areas, and all used medical equipment tidy, neat, and clean always.
• Encourage a commitment to accommodating clients' special needs such as flexibility in working hours, strict privacy, and confidentiality to generate demand for MSI Nigeria Reproductive Choices services.
• Ensure proper management and disposal of both general and medical waste.
• Assist the clinical team in providing approved services trained on infection prevention.
• Assist with maintaining medical stock/ drug inventory and ordering register.
• Ensure all clinical Instruments are washed, sterilised, and stored properly.
• Ensure all the drapes are properly washed and stored.
• Run errands including banking of daily income for the teams when appropriate.
• Promote and maintain a welcoming, friendly, professional, and efficient atmosphere towards all clients at all times.
• Carry out any other lawful duties assigned by the outreach Team Leader.
• Assist with administrative work within limits when necessary.
• Conducts monthly or bi-monthly supportive supervision, coaching, and mentoring of all trained providers based on needs.

Required Qualifications

• Must have at least basic education to be able to read and write English.
• Organization, initiative, tidiness, and courtesy.
• English and local languages
• Capacity to work as a team member.
• At least 2 years’ experience working in a similar role {Essential}
• Experience of working in a clinical environment {Essential}
• Excellent provider of client- interaction skill {Essential}
• Good written and verbal communication skill {Desirable}
• Articulate and analytical with attention to detail {Essential).

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Objectives

• This role is part of the Marketing and Communications Team working directly to support efficient and effective community mobilization activities, strengthen accountability, improve partnerships, policy advocacy, corporate visibility, youth engagement, and stakeholder mobilization.
• S/he will serve as liaison, facilitating new partnerships and strengthening existing relationships with policy makers, and religious/traditional and youth gatekeepers at national and state levels. Helping to drive the broader MSI Nigeria partnership goals.
• S/he will lead and facilitate innovative youth engagement and MSI Nigeria's responsiveness to youth mobilization and service provision.
• S/he will lead the regional advocacy and services marketing component of all existing and new projects within the region.
• S/he is required to synergize with the Regional Manager and other teams within the region in the effective delivery of tasks and expected results.
• The post holder is required to demonstrate initiative; energy; persistence; results orientation; drive; integrity and discretion; enthusiasm; and commitment to personal development in the excellent delivery of work against these responsibilities.

Overall Responsibilities
Coordinate Community mobilization activities and strengthen accountability:

• Initiate and provide a support system for effective and efficient community mobilization.
• Supervise and support SBCC Officers in the region of coverage to conduct effective mobilization.
• Facilitate and ensure proper community entry activities are conducted by mobilisers during mobilization.
• Ensure standard and prompt delivery of mobilization activities by mobilisers against set MSI Nigeria’s indicators.
• Lead training of mobilisers and community-level volunteers on MSI Nigeria thematic areas.
• Provide on-the-spot check of mobilization activities in implementation communities.
• Support implementation of Human Centred Design (HCD) and other innovative demand generation and marketing activities in the region.
• Support cohort of mobilisers in the development and implementation of annual and quarterly work plans.
• Support marketing and mobilization training during the onboarding clinical providers.
• Support equitable distribution of marketing and communication materials across the region.

Lead content development for MSI Nigeria communication/documentation:

• S/he is required to identify, develop, document, and promptly report high-impact success stories and communication content to meet the needs of the region and the entire MSI Nigeria e.g., Newsletter stories, Blog and social media content, action photographs, etc.
• Lead the content generation and documentation of communication materials for various uses
• Identify, penetrate and facilitate dissemination of MSI Nigeria content on strategic social media groups with high following of youth, adolescent, and Women of Reproductive Age (WRA) to increase visibility and referral to MSI Nigeria service providers and products.

Advocacy/External Relations, Communication and Representation of MSI Nigeria:

• Lead in the formation of effective partnerships within the development arena to increase collaboration and recognition for MSI Nigeria’s work; Influence policy, and grant making decisions of donors within the region:
• Ensure visibility and raise the profile of MSI Nigeria among key stakeholders, including donors and partners.
• Participate and represent MSI Nigeria in regional/state level Sexual and Reproductive Health (SRH) technical working group meetings and maintain professional relationship with strategically placed individuals within target institutions.
• Create and explore all opportunities to highlight MSI Nigeria’s policy messages and technical expertise to a wider audience through media channels and special events, linking with the regional manager, communications and clinical teams as required.
• Monitor and report relevant state and regional health and development policy developments.
• Build strong relationships with key policy makers and cooperating with partners in order to influence policy change and place MSI Nigeria in a strong position.
• Identify key policy and advocacy issues affecting SRH and MSI Nigeria interventions at regional and state levels and report same quarterly.
• Conduct quarterly socio-political analysis framework to understand and advise management on clients/community’s experiences resulting from intersections of culture, politics and religion across MSI Nigeria’s regional offices.
• Engage with critical stakeholders in the SRH industry and position MSI Nigeria as a family planning and sexual and reproductive health thought leader.

Reporting, Monitoring and Evaluation:

• Track and report all advocacy and mobilization engagements in the region.
• Test run advocacy and communication materials in conjunction with RM&E unit before finalization and deployment for general population use.
• Prepare and submit monthly technical, progress and program monitoring reports to MSI Nigeria and donors according to schedules and guidelines or as relevant for management decision to line managers.
• Use routine data from CliC and the Marketing Activities Reporting (MAR) template to target demand generation effort and reach clients more effectively.

Others:

• Carry out any other duties as reasonably requested by the line manager and/or management.
• Willingness to travel within and outside the country as maybe required.

Required Experience/Skill & Qualification

• BSc/BA Degree in communication, Arts, marketing, and related field; MA/MSc in these areas would be an added advantage.
• Proven abilities to set priorities, to multi-task, and to work collaboratively across technical disciplines
• Possess outstanding professional reputation and have strong demonstrated interpersonal, written, and oral presentation skills.
• Strong results orientation, with the ability to challenge existing mind-sets and provide reasons and solutions for change.
• Excellent spoken and written English
• Good computer skills (particularly Word, Excel and database)
• Technical expertise in the area of advocacy, demand creation/marketing, social marketing, reproductive health, maternal, HIV and/or child health preferred
• Have relevant experience in similar position.
• Possess high level representation and strong presentation skills.
• Relevant experience in planning of advocacy campaigns and designing, planning, and implementing SBCC efforts and/or community-level activities, including communication campaigns and trainings will be an added advantage.
• Demonstrated ability to coordinate closely with government staff, effectively manage their expectations, and build capacity.

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Overall Responsibility

• The role holder will have three (3) key responsibilities in supervising the Marie Stopes Ladies (MSL) as they provide MSI NIGERA services of interest. This includes clinical, demand creation, and business management support to the MSLs.
• S/He will train and support a selected number of private providers who are either registered nurses or midwives spread across the assigned state/location so that women in Nigeria have easy access to options of high-quality family planning services.
• S/he will support in provider management of community mobilisers, assuring client safety and satisfaction, data reporting, increasing providers’ business management skills as well as stakeholder engagement within his/her location of operations.

Core Responsibilities

• Ensure effective and impactful training and supportive supervision of assigned providers addressing MSI Quality Assurance thematic areas.
• Ensure effective and impactful training and supportive supervision of assigned providers addressing MSI Demand Generation strategy for the MSL channel looking at the sustainability of this approach through provider ownership.
• Ensure effective and impactful training and supportive supervision of assigned providers addressing MSI Business Management fundamentals of bookkeeping, basic accounting, and access to financial support towards expanding the scope and scale of MSLs businesses.
• Ensure competency of the providers in areas of counseling, infection prevention medical emergency preparedness, and services provisions are maintained at a high level, documented, and properly conveyed in monthly reports.
• Ensure adequate supply of commodities as well as relevant procedural equipment including overall support and management of these providers' business and delivery of service.
• Ensure MSI NIGERA ’s data reporting and management procedures, guidelines protocols are strictly followed.
• Ensure Service delivery points are fully compliant with MSI Clinical Governance frameworks.
• Facilitates timely identification and reporting of clinical incidents, ensures action plans are in place and lessons from resolved incidents are shared at SDPs.

Training and Supportive Supervision:

• Ensure all assigned providers are on competency level one all year round.
• Conducts once every two months supportive supervision, coaching and mentoring of all trained providers based on needs
• Keeps the Continuous Supportive Supervision checklists and records, follows up on action plans, and ensures updates are tracked and reported.
• Must collate and maintain up-to-date training and competency database for all team members supervised while using same to develop the Training Needs Assessment
• Support the preparation and submission of monthly and quarterly facility performance reports on training and quality assessment activities in assigned state;
• In collaboration with RM and Quality Advisor lead review meetings aimed at performance improvement, based on the outcome of supportive supervision, mentoring and quality assessment findings using best practice at regional/state level
• Documents best practices and/or lessons learned from MSI NIGERA ’s MSL operations
• Supports in logistic planning and delivery of clinical trainings in the most effective and efficient manners, ensuring maximum knowledge gain.

Supply Management and Business Capability Support to Providers:

• Ensure zero stock of commodities with all assigned providers including consumables during SSVs
• Ensure the availability of clinical governance guidelines, manuals, and job aids used by these providers are in adequate quantity and track referral linkages of service utilization.
• Facilitate, follow up, and support providers’ referral and reporting of clinical incidents related to FP and PAC services.
• Ensure all infection prevention materials are in place and in use.
• Facilitates availability of clinical supplies at service delivery points (SDPs) and ensures expired stocks are not present at these SDPs
• Through trainings, SSVs and other opportunities address MSI NIGERIA Business Management fundamentals of bookkeeping, basic accounting, and access to financial support including MSLs business development skills and continuous risk assessment for MSL businesses
• Create in the MSLs provider a culture of cash flow tracking and management including knowledge of profit made from all service provision or sales relating to MSLs business. This will include following up with all accreditation standard requirements as applicable looking at client profiles, behaviour, willingness to pay and provide knowledge of the health market within his/her catchment

Advocacy, Client Generation for Service and Community Mobilisation Support to MSLs:

• In collaboration with the RM, act as the focal person for MSI NIGERIA at the state level including representing MSI NIGERIA at some level meeting/platforms where necessary as concerns the MSLs operations.
• Support the development and maintenance of excellent relationships by the MSLs with the community structure and other health partners including public institutions in the state to strengthen MSN's impact and increase service delivery.
• Ensure strong links between communication about available services at the SDPs and interpersonal communication agents (IPCAs) community mobilization activities and overall referral systems.
• Work with the MSLs providers to identify viable demand creation options in line with MSI NIGERA ’s Demand Creation strategy while ensuring the MSLs understand these demand creation details towards ensuring continuation even after MSI NIGERA directly supports of these activities

Data Reporting and Management:

• Ensure all service data from assigned providers are collected, collated, and reported into ORION or any other available reporting platform by 3rd of the new month.
• Ensure all service data entered into ORION or any other available reporting platform are correct, complete, consistent, within reporting dates, and up to date
• Validate the data reported by the providers and sign off before entry into ORION
• With support from the Regional Monitoring and Evaluation Assistant (RRMEA), ensure that all reported data are archived chronologically in the state offices for data audit purposes.
• Working with RME unit, ensure assigned providers are trained on data reporting tools and ensure compliance as part of all SSVs
• Ensure data reporting tools are available and in use with all assigned providers all year round
• Where applicable, conduct monthly collation of Client Record Audits and completed client feedback forms and transfer to RRMEA for analysis and records
• Conduct monthly facility level performance management including reporting rate analysis for each provider under his/her supervision.

Required Qualifications & Experience

• Registered nurse/Midwife or other related areas in medical sciences with a strong experience in community-level demand creation for health services including basic business knowledge
• Familiarity with the different cultural, social and religious identities in Nigeria including development issues and the international donor community
• Excellent communication, presentation, and negotiation skills including strong interpersonal, oral, and written communication skills.
• Technical Expertise in Long Acting Reversible Contraception (LARCs) specifically Implants insertion and removal
• Significant experience of providing competency-based training and certification for providers (Nurses/Midwives and CHEWS) in modern methods of family planning
• Experience of providing trainings for national and International NGOs in Nigeria (Experience of DFID, USAID, Gates-funded projects, including working in a diverse team environment preferred)
• Experience in managing healthcare providers before now will be an added advantage
• Willingness to frequently travel to project implementation sites
• Experience in the usage of computers and office software packages is mandatory
• Familiarity /Experience with geography of the intervention states is desired

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Responsibilities
Overall Responsibilities:

• To give high-quality MSIN-focused core clinical services in the assigned Clinic of excellence.
• To uphold Marie Stopes's clinical policies and procedures,
• principles of responsibilities, and applicable state, federal, and local laws.
• Exhibits excellent customer relations to patients, visitors, and co-workers.
• Show courtesy, compassion, and respect to all within the clinical environment, providing a safe and therapeutic environment for clients and staff.
• To participate fully in MSIN Institutional strengthens and Capacity-building activities where appropriate.

Clinical Responsibilities:

• Conform to the critical service standards established for the clinic and the medical team.
• Provide therapeutic patient care in accordance with the patient's care code, established by the physician, within thescope of practice.
• Assisting with and contributing to thedevelopment of nursing care within the clinic.
• Deliver requested service while counselling patients to full knowledge of theservice to be provided before uptake.
• Assisting physician or other medical staff personnel with examinations and treatments by providing support to patients, chaperoning, and other assistance as directed or required.
• Within scope, evaluates patient's condition by observing signs, symptoms, and reactions to therapy, to identify unexpected and/or significant findings, andinitiate appropriate emergency procedures, as necessary.
• Ensure proper management and maintenance of all clinical supplies and equipment.
• Documents patient signs, symptoms, observations, and therapeutic treatments to thepatient's medical record.
• Dispense prescribed drugs to patients with written and verbal instructions on usage.
• Ensures cleanliness of nursing module, patient room, and environment and proper functioning of patient care equipment by visual inspection, routine testing, and other related methods.
• Ensure proper sterilisation of clinical instruments on daily basis.

Communication and Administration:

• Ensure formal communications with the various health partners are properly documented
• Follow up on all client complaints relating to any of the MSIN services and make recommendations.
• Make proper use of available information systems in MSI to facilitate service delivery & training
• Assist the team with interviews relating to clinical issues to protect MSIN's reputation.
• Collate information/data on services provided in the field.
• Manage and properly account for all MSIN resources and properties at the clinic.
• Support the demand creation marketing team by providing technical advice to clients at the small and large group activations periodically.

Required Qualifications

• Bachelor’s degree in medicine or nursing or Midwifery (Essential),
• Possess a minimum of 3 years post-graduation experience in a Midwifery position, in an established healthcare system.
• Current NMCN License
• BCLS Certification.
• Have a clinical certification in Midwifery.
• Must have proven experience to work with minimum supervision.
• Experience with working in sexual reproductive and maternal health will be an added advantage.
• Excellent provider-client interaction skills
• Good written and verbal communication skills.
• Articulate and analytical with attention to detail
• Possess working knowledge of thehealth delivery system in Nigeria.

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Objectives

• The holder of this position will train and support a selected number of public sector providers across assigned states/locations to provide family planning services especially Long Acting Reversible Contraceptions (LARCs) so that women in Nigeria have easy access to options of high-quality family planning services.
• S/he will support in facility management assurance of client safety and satisfaction, demand creation, data reporting as well as stakeholder engagement within his/her location of operations.

Overall Responsibilities
Core Responsibilities:

• Ensure effective and impactful training and supportive supervision of assigned providers addressing MSI Quality Assurance thematic areas.
• Ensure competency of the providers in areas of counselling, infection prevention medical emergency preparedness, and services provision are maintained at a high level, documented, and properly conveyed in monthly reports.
• Support/Lead in Advocacy Client Mobilization and External Relations
• Ensure adequate supply of commodities as well as relevant procedural equipment including overall support and management of these facilities.
• Ensure MSI Nigeria’s data reporting and management procedures and guidelines/protocols are strictly followed.
• Facilitates timely identification and reporting of incidents, ensures action plans are in place and lessons from resolved incidents are shared at SDPs.
• In collaboration with the Regional Quality Assurance Advisor, plan and implement state-level Quality audit, independent of the channel-wide internal audit, and data from same for.

Training and Supportive Supervision:

• Ensure all assigned providers are on competency level one all year round.
• Conducts monthly or bi-monthly supportive supervision, coaching, and mentoring of all trained providers based on needs.
• Keeps the Continuous Supportive Supervision checklists and records, follows up on action plans, and ensures updates are tracked and reported.
• Must collate and maintain up-to-date training and competency database for all team members supervised; use same to develop the Training Needs Assessment.
• Support the preparation and submission of monthly and quarterly facility performance reports on training and quality assessment activities in the assigned state.
• Ensure facilities maintain and comply with quality across all areas of PSS Operations in line with established standards set by the government of Nigeria and MSI Nigeria.
• In collaboration with RM and Quality Advisor lead review meetings aimed at performance improvement, based on the outcome of supportive supervision, mentoring, and quality assessment findings using best practices at state level.
• Documents best practices and /or lessons learned from MSI Nigeria’s PSS operations.
• Supports in logistic planning and delivery of clinical trainings in the most effective and efficient manners, ensuring maximum knowledge gain.

Supply, and facility management:

• Ensure zero stock of commodities in all assigned facilities including consumables during SSVs
• Manage training supplies, in line with the medical supply distribution guideline.
• Ensure the availability of clinical governance guidelines, manuals, and job aids used by facilities in adequate quantity and track referral linkages of service utilization.
• Facilitate, follow up, and support facility referral and reporting of incidents related to FP and SA/PSC services.
• Ensure all infection prevention materials are in place and in use.
• Facilitates availability of clinical supplies at SDPs and ensures expired stocks are not present at SDPs.

Advocacy and External Engagement:

• In collaboration with the RM and Clinical Training and Quality Advisors, work with stakeholders, including the Government, other Implementing Partners, and internal stakeholders within MSI NIGERIA to achieve project and organizational deliverables.
• Act as the focal person for MSI NIGERIA at the state level including representing MSI NIGERIA at some level meeting/platforms where necessary.
• Ensure the visibility and credibility of MSI NIGERIA brand in the state.
• Support the development and maintenance of excellent relationships with government (SMoH), partners, and other public institutions in the state with a view to strengthening MSN's impact and future funding opportunities at the field level.
• Ensure strong links between communication and community mobilization activities, at the systems level.
• Work with providers and FP coordinator to identify viable creation options in line with MSI NIGERIA’s Demand Creation strategy.

Data Reporting and Management:

• Ensure all service data from assigned facilities are collected and reported into ORION by 3rd of the new month.
• Ensure all service data entered into ORION are correct, complete, consistent, within the reporting dates, and up to date.
• Validate the data reported by the facilities and sign off before entry into ORION.
• Comply with data validation rules and timeline in ORION.
• Ensure that all reported data are archived chronologically in the state offices for data audit purposes.
• Be available throughout the data entry review period and be prepared to make corrections in the entries between the 2nd and 5th of the new month.
• Must achieve model sites.
• Conduct provider review meetings to mob-up data on a need arises basis and report same for documentation according to the stipulated SOP for mop-up data archiving.
• Working with the RME unit, ensure assigned facilities/providers are trained on data reporting tools and ensure compliance as part of all SSVs.
• Review all MIS data for accuracy before entry.
• Ensure data reporting tools are available and in use in all assigned facilities all year round.
• Develops integrated monthly reports capturing performance on the team’s operations and clinical quality deliverables.
• Where applicable, conduct monthly collation of Client Record Audits and completed client feedback forms and transfer to RMEA for analysis and records.
• Conduct monthly facility-level performance management including report rate analysis for each facility within his/her supervision.

Leadership:

• As a member of the operations team, demonstrate a strong commitment to MS mission and goals working with other team members and channels.
• Ensure that a high level of communication is maintained with state team members including other MSI Nigeria departments.
• Encourage a positive culture, work environment and attitude among team members in assigned state of coverage.

Required Qualifications

• A Medical Doctor, Registered nurse, Midwife, or other related areas in medical sciences
• Familiarity with the different cultural, social, and religious identities in Nigeria, international health, development issues and the international donor community
• Excellent communication, presentation, and negotiation skills, Strong interpersonal, oral, and written communication skills
• Technical Expertise in long-acting reversible contraception (LARCs) specifically IUD and Implants insertion and removal
• Significant experience providing competency-based training and certification for providers (Nurses/Midwives and Doctors) in modern methods of family planning
• Experience of providing trainings for national and International NGOs in Nigeria (Experience of DFID, USAID, and Gates-funded projects, including working in a diverse team environment preferred)
• Experience managing facilities, clients, and teams.
• Willingness to frequently travel to project implementation sites.
• Experience in the usage of computers and office software packages
• Familiarity /Experience with geography of the intervention states is desired.