MS Ladies Supervisor at MSI Reproductive Choices

Overall Responsibility

• The role holder will have three (3) key responsibilities in supervising the Marie Stopes Ladies (MSL) as they provide MSI NIGERA services of interest. This includes clinical, demand creation, and business management support to the MSLs.
• S/He will train and support a selected number of private providers who are either registered nurses or midwives spread across the assigned state/location so that women in Nigeria have easy access to options of high-quality family planning services.
• S/he will support in provider management of community mobilisers, assuring client safety and satisfaction, data reporting, increasing providers’ business management skills as well as stakeholder engagement within his/her location of operations.

Core Responsibilities

• Ensure effective and impactful training and supportive supervision of assigned providers addressing MSI Quality Assurance thematic areas.
• Ensure effective and impactful training and supportive supervision of assigned providers addressing MSI Demand Generation strategy for the MSL channel looking at the sustainability of this approach through provider ownership.
• Ensure effective and impactful training and supportive supervision of assigned providers addressing MSI Business Management fundamentals of bookkeeping, basic accounting, and access to financial support towards expanding the scope and scale of MSLs businesses.
• Ensure competency of the providers in areas of counseling, infection prevention medical emergency preparedness, and services provisions are maintained at a high level, documented, and properly conveyed in monthly reports.
• Ensure adequate supply of commodities as well as relevant procedural equipment including overall support and management of these providers' business and delivery of service.
• Ensure MSI NIGERA ’s data reporting and management procedures, guidelines protocols are strictly followed.
• Ensure Service delivery points are fully compliant with MSI Clinical Governance frameworks.
• Facilitates timely identification and reporting of clinical incidents, ensures action plans are in place and lessons from resolved incidents are shared at SDPs.

Training and Supportive Supervision:

• Ensure all assigned providers are on competency level one all year round.
• Conducts once every two months supportive supervision, coaching and mentoring of all trained providers based on needs
• Keeps the Continuous Supportive Supervision checklists and records, follows up on action plans, and ensures updates are tracked and reported.
• Must collate and maintain up-to-date training and competency database for all team members supervised while using same to develop the Training Needs Assessment
• Support the preparation and submission of monthly and quarterly facility performance reports on training and quality assessment activities in assigned state;
• In collaboration with RM and Quality Advisor lead review meetings aimed at performance improvement, based on the outcome of supportive supervision, mentoring and quality assessment findings using best practice at regional/state level
• Documents best practices and/or lessons learned from MSI NIGERA ’s MSL operations
• Supports in logistic planning and delivery of clinical trainings in the most effective and efficient manners, ensuring maximum knowledge gain.

Supply Management and Business Capability Support to Providers:

• Ensure zero stock of commodities with all assigned providers including consumables during SSVs
• Ensure the availability of clinical governance guidelines, manuals, and job aids used by these providers are in adequate quantity and track referral linkages of service utilization.
• Facilitate, follow up, and support providers’ referral and reporting of clinical incidents related to FP and PAC services.
• Ensure all infection prevention materials are in place and in use.
• Facilitates availability of clinical supplies at service delivery points (SDPs) and ensures expired stocks are not present at these SDPs
• Through trainings, SSVs and other opportunities address MSI NIGERIA Business Management fundamentals of bookkeeping, basic accounting, and access to financial support including MSLs business development skills and continuous risk assessment for MSL businesses
• Create in the MSLs provider a culture of cash flow tracking and management including knowledge of profit made from all service provision or sales relating to MSLs business. This will include following up with all accreditation standard requirements as applicable looking at client profiles, behaviour, willingness to pay and provide knowledge of the health market within his/her catchment

Advocacy, Client Generation for Service and Community Mobilisation Support to MSLs:

• In collaboration with the RM, act as the focal person for MSI NIGERIA at the state level including representing MSI NIGERIA at some level meeting/platforms where necessary as concerns the MSLs operations.
• Support the development and maintenance of excellent relationships by the MSLs with the community structure and other health partners including public institutions in the state to strengthen MSN's impact and increase service delivery.
• Ensure strong links between communication about available services at the SDPs and interpersonal communication agents (IPCAs) community mobilization activities and overall referral systems.
• Work with the MSLs providers to identify viable demand creation options in line with MSI NIGERA ’s Demand Creation strategy while ensuring the MSLs understand these demand creation details towards ensuring continuation even after MSI NIGERA directly supports of these activities

Data Reporting and Management:

• Ensure all service data from assigned providers are collected, collated, and reported into ORION or any other available reporting platform by 3rd of the new month.
• Ensure all service data entered into ORION or any other available reporting platform are correct, complete, consistent, within reporting dates, and up to date
• Validate the data reported by the providers and sign off before entry into ORION
• With support from the Regional Monitoring and Evaluation Assistant (RRMEA), ensure that all reported data are archived chronologically in the state offices for data audit purposes.
• Working with RME unit, ensure assigned providers are trained on data reporting tools and ensure compliance as part of all SSVs
• Ensure data reporting tools are available and in use with all assigned providers all year round
• Where applicable, conduct monthly collation of Client Record Audits and completed client feedback forms and transfer to RRMEA for analysis and records
• Conduct monthly facility level performance management including reporting rate analysis for each provider under his/her supervision.

Required Qualifications & Experience

• Registered nurse/Midwife or other related areas in medical sciences with a strong experience in community-level demand creation for health services including basic business knowledge
• Familiarity with the different cultural, social and religious identities in Nigeria including development issues and the international donor community
• Excellent communication, presentation, and negotiation skills including strong interpersonal, oral, and written communication skills.
• Technical Expertise in Long Acting Reversible Contraception (LARCs) specifically Implants insertion and removal
• Significant experience of providing competency-based training and certification for providers (Nurses/Midwives and CHEWS) in modern methods of family planning
• Experience of providing trainings for national and International NGOs in Nigeria (Experience of DFID, USAID, Gates-funded projects, including working in a diverse team environment preferred)
• Experience in managing healthcare providers before now will be an added advantage
• Willingness to frequently travel to project implementation sites
• Experience in the usage of computers and office software packages is mandatory
• Familiarity /Experience with geography of the intervention states is desired