Jobs at Mopheth Group

Job Summary

• We're seeking a highly organized and tech-savvy E-commerce Coordinator to assist in managing our online store operations.
• The successful candidate will ensure seamless day-to-day e-commerce activities, optimize customer experience, and drive sales growth.

Key Responsibilities

• Order Management: Process and fulfil orders efficiently and resolve order discrepancies and customer complaints
• Inventory Management: Monitor and update product inventory levels and coordinate with suppliers for restocking
• Product Management: Create and maintain accurate product listings and optimize product images and descriptions.
• Customer Service: Respond to customer inquiries via phone, email, chat and resolve customer issues promptly
• Marketing and Promotions: Assist in planning and executing online promotions and coordinate social media content
• Analytics and Reporting: Monitor sales, website traffic, and customer engagement metrics and provide insights for business improvement
• Website Maintenance: Ensure website updates and maintenance, and troubleshoot technical issues

Requirements

• Bachelor's Degree in Business, Marketing, or related field
• 2+ years of e-commerce experience
• Excellent communication, problem-solving, and analytical skills
• Proficient in e-commerce platforms (e.g., Shopify, Magento)
• Familiarity with payment gateways and shipping integrations.

Desirable Skills:

• Experience with social media management tools
• Graphic design skills
• Familiarity with email marketing software.

What We Offer

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Dynamic and supportive work environment.

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Job Summary

• We're seeking a friendly and efficient E-commerce Customer Service Representative with experience to provide exceptional support to our online customers, resolving issues and ensuring a positive shopping experience.

Key Responsibilities

• Customer Inquiry Management: Respond to customer inquiries via phone, email, chat, and social media and resolve customer complaints and concerns promptly
• Order Management: Assist with order tracking, cancellations, modifications and Process returns and exchanges
• Product Information: Provide accurate product information and recommendations and address product-related inquiries
• Issue Resolution: Troubleshoot and resolve technical issues and escalate complex issues to senior teams
• Customer Retention: Foster customer loyalty through excellent service and offer personalized solutions and promotions

Requirements

•  3 + year of customer service experience (e-commerce and retail preferred)
• Excellent communication, problem-solving, and analytical skills
• Familiarity with e-commerce platforms, pricepally, mano and CRM software
• Ability to work in a fast-paced environment
• Bachelor's degree in business, Marketing, or related field

Desirable Skills:

• Knowledge of online payment and shipping processes
• Social media management skills.

What We Offer

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Dynamic and supportive work environment.