E-commerce Customer Service Representative at Mopheth Group

Job Summary

• We're seeking a friendly and efficient E-commerce Customer Service Representative with experience to provide exceptional support to our online customers, resolving issues and ensuring a positive shopping experience.

Key Responsibilities

• Customer Inquiry Management: Respond to customer inquiries via phone, email, chat, and social media and resolve customer complaints and concerns promptly
• Order Management: Assist with order tracking, cancellations, modifications and Process returns and exchanges
• Product Information: Provide accurate product information and recommendations and address product-related inquiries
• Issue Resolution: Troubleshoot and resolve technical issues and escalate complex issues to senior teams
• Customer Retention: Foster customer loyalty through excellent service and offer personalized solutions and promotions

Requirements

•  3 + year of customer service experience (e-commerce and retail preferred)
• Excellent communication, problem-solving, and analytical skills
• Familiarity with e-commerce platforms, pricepally, mano and CRM software
• Ability to work in a fast-paced environment
• Bachelor's degree in business, Marketing, or related field

Desirable Skills:

• Knowledge of online payment and shipping processes
• Social media management skills.

What We Offer

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Dynamic and supportive work environment.