Jobs at Mantrac Nigeria Ltd

Summary of Responsibilities

• Build, Drive & Maintain positive Sales Funnel and Continuously Manage Pipeline & Opportunities
• To attend meetings with potential Clients to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution
• Provide technical solutions in a professional manner and to agreed timeframes
• Create and confidently deliver technical presentations internally and externally
• Deliver training on solutions and provide product support to channel partners and internal stakeholders
• Work with Product Management to feedback on issues with current products and provide input around new products
• Builds productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities
• To structure and produce compelling sales proposals/commercial and technical documentation outlining the cost savings and business benefits to customers
• Design and implement individual growth plan for local BU for Wear parts products
• Develop a clear comprehensive analysis of all competitors across the group within the Wear parts industry
• Achieve Annual Revenue & GP Targets for Wear parts products

Main Functions

Commercial Processes:

• Understanding what makes a customer’s business really work, using this knowledge and identifying solutions that will help them to improve
• Implement the correct pre-sales methodologies such as PoC (Proof of Concept) & PoV (Proof of Value)
• Develop comprehensive competitor analysis of Wear parts industry;

Business Case:

• Develop key messages and business cases for Wear Parts;
• Clearly articulate the problem or challenge that is being addressed, why the solution is the right one for the customer;
• Continually work with local Sales teams on specific customer focused Business Cases;

Training:

• Complete Wear Parts ASC Certification Program;
• Coach and train PSSRs, Administrators, Service Personnel, Prime Product Sales Reps and Counter Sales Reps and any other person as required;

Performance Management:

• Design and implement individual growth plans in local BU for wear parts products
• Maintain healthy sales funnel and Manage pipeline opportunities
• Track performance of Local Sales Teams and continually evaluate targets and sales funnel;

Contact:

• All levels of management and staff within MANTRAC Nigeria Limited and UNATRAC Limited
• Contacts with customers and CATERPILLAR.

Relevant Information

• Interested candidates should possess a Bachelor's Degree in relevant field with 3 - 5 years work experience.
• Experience: Minimum of 10 years of professional work experience with a minimum of 5 years’ experience in commercial and/or marketing management related roles.
• Knowledge: Great understanding of Product Support commodities; Proficiency at managing marketing campaigns;
• Skills: Excellent communicator; Proficient on data manipulation tools such as MS Excel and Access;
• Qualifications: Engineering / technical qualifications or similar experience

Environment:

• Financial Impact:
• See annual work plan
• Hazards:
• Risk of accidents due to travelling by road and exposure to customer site / workshop conditions.

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Summary of Responsibilities

• Develop and rebuild relationship (Customer Relationship Management - CRM) with designated customers by phone to sell parts and service offerings and create sales opportunities to meet company objectives and customer satisfaction.

Main Functions

• Inform customers by phone about any new dealer program.
• Contact customers to present MANTRAC parts and services and answer all technical and commercial inquiries.
• Participate in quotations preparation, terms of payment for his supervisor or manager’s review and approval.
• Present relevant technical publications as appropriate, to customers and explain benefits / advantages of CATERPILLAR genuine parts versus non genuine and MANTRAC services versus local mechanics.
• Provide weekly pre-call plan and report his daily activities and refers any difficulties/challenges to supervisor for action.
• Assist with the solution and resolution of customer complaints / problems with MANTRAC.
• Report all lost sales of parts and service to supervisor / manager and to ensure such lost sales are appropriately entered into dealer system (MANPRO).
• Ensure there are no overdue debt on customers’ parts and service account.
• Keep good control of customer list and keep updating customer profiles and population in MANCRM, PTOS or any existing dealer marketing information system.
• Report any prime product sales leads to his / her supervisor, manager or the particular prime product manager.
• Perform any other related duties as required by product support sales management.

Contacts:

• Staff and Management of MANTRAC
• External Customers

Relevant Information

• B.Sc in Engineering or equivalent. At least 2 years experience in thetelesales industry (sales, marketing & technical experience). Good written and spoken English.
• Interpersonal and communication skills. leadership skills and ability to take initiative. Good analytical and computer skills.
• Having good selling skills is an advantage.