Jobs at Lumos

Job Summary

• The Quality Analyst will be responsible for analyzing service delivery and operational performance, identifying quality gaps, and recommending data-driven improvements. 
• This role involves gathering and interpreting quality metrics, monitoring compliance with industry standards, and supporting continuous improvement initiatives. 
• The ideal candidate will use analytical tools to assess key performance indicators (KPIs) and ensure customer satisfaction, operational efficiency, and process excellence in Lumos Nigeria (Txtlight Solutions).

Job Responsibilities
Performance Monitoring & Data Analysis:

• Analyze service performance metrics, customer feedback, and process compliance to identify areas for improvement.
• Develop reports on product quality, after-sales service, and operational efficiency.
• Conduct root cause analysis (RCA) for recurring service failures or inefficiencies.
• Utilize data visualization tools (Excel, Power BI, or Tableau) to track trends and present findings to management.

Process Improvement & Compliance:

• Ensure adherence to quality and performance standards set by Lumos Nigeria and regulatory bodies.
• Work with business stakeholders to optimize operational workflows and service models.
• Collaborate with technical teams to improve customer resolution and after-sales service efficiency.

Customer Experience & Quality Assurance Support:

• Develop action plans based on customer satisfaction surveys and feedback analytics.
• Support the service team and quality centers by ensuring their processes align with best practices.
• Monitor and document service delivery trends, sharing insights with business leaders.

Reporting & Documentation:

• Maintain detailed logs of service performance, quality assessments, and compliance metrics.
• Support internal audits by preparing reports and tracking improvements over time.
• Provide insights for management on how to enhance service efficiency and meet KPIs.
• Ensure accurate data entry and reporting in the Lumos software system (e.g., Upya) for inventory and service tracking.

Key Performance Indicators (KPIs)

• Service Quality Score: Maintain 100% compliance with service level agreements (SLAs).
• Data Accuracy: Ensure quality reporting and analysis with minimal discrepancies.
• Process Optimization: Identify and implement at least 75% process improvements per quarter.
• Operational Efficiency: Reduce service issue resolution time through data-driven insights.

Qualifications & Experience

• Education: Bachelor’s Degree in Business Administration, Engineering, Data Analytics, or a related field.
• Minimum of 3+ years in a Quality Analyst, Business Analyst, or Process Improvement role.

Technical Skills:

• Strong data analysis and reporting skills (Excel, SQL, Power BI).
• Experience with process evaluation tools (Lean, Six Sigma, Kaizen, etc.).
• Understanding of quality management systems (QMS) and service improvement frameworks.

Soft Skills:

• Strong analytical and critical-thinking abilities.
• Ability to translate data insights into actionable recommendations.
• Excellent communication and stakeholder management skills.

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Job Summary 

• The Junior Finance Officer will support the finance team in managing accounting records, financial transactions, and reporting activities.
• This role is ideal for fresh graduates or with 1 to 2 years experience with a degree in Accounting or Finance who have completed their National Youth Service Corps (NYSC) and are currently undergoing or have completed their ICAN certification. 

Key Responsibilities

• Assist in the preparation of financial statements, reports, and budgets.
• Record and maintain financial transactions in accordance with accounting principles.
• Support accounts payable and receivable functions, ensuring timely invoicing and payments.
• Reconcile bank statements and financial discrepancies.
• Assist in tax computations, filings, and regulatory compliance.
• Participate in financial audits and provide necessary documentation.
• Support cost analysis and financial forecasting to enhance decision-making.
• Maintain accurate financial records and ensure adherence to internal controls.
• Collaborate with other departments to ensure financial alignment with business goals.

Qualifications & Requirements

• Bachelor's degree in Accounting, Finance, or a related field.
• Must have completed the 1 year compulsory National Youth Service Corps, NYSC with 1-3year working experience.
• ICAN certification in progress or completed.
• Basic understanding of accounting principles, financial reporting, and tax regulations.
• Proficiency in Microsoft Excel and accounting software (e.g., QuickBooks, Sage, or similar) is an added advantage
• Strong analytical skills and attention to detail.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.

The following will give you an edge in the application process:

• Practical experience with payment processes and vendor management
• Exoerience with managing banking relationships for day-to-day operations
• Demonstratable and hands-on knowledge of excel functions.

Benefits

• Salary: N150,000 - N180,000 Monthly.
• Competitive salary and performance-based incentives.
• Opportunities for professional growth and development.
• Exposure to the renewable energy industry.
• A dynamic and collaborative work environment.

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Responsibilities

• Drive sales target towards achieving business objectives/KPIs for the territory
• Handle key partners and customers complaints.
• Ensure compliance with Company’s trade policies
• Track partners performances and conduct monthly reconciliation
• Adhere to monthly journey plan of partners visitation and engagement
• Increase business opportunities through opening of new channels, manage partners to achieve targets and grow sales portfolio within assigned territory
• Analyse and review partners performance against agreed KPIs.
• Organize activities that will lead to more acquisition and repayment

Requirements

• Interested candidates should possess a B.Sc Degree with 2 - 4 years of experience.

Personal Requirements:

• Knowledge of field sales and market Intelligence
• Sales experience on sticky products
• Goal oriented and self-motivated.
• Good communication, interpersonal and leadership skills
• Speak local language
• Ability to work with little or no supervision

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Job Summary

• The Lab Technician is responsible for supporting the technical team in testing, analyzing, and maintaining solar system components to ensure quality control, performance standards, and operational excellence. 
• The role requires strong attention to detail, technical competency in electronics or solar equipment, and a commitment to sustainable energy solutions.

Key Responsibilities

• Conduct functional and performance testing of solar panels, solar boxes and other system components.
• Assist in evaluating returned products and identifying root causes for technical faults.
• Document test results accurately and maintain lab records according to standard procedures.
• Calibrate and maintain laboratory equipment and testing instruments.
• Ensure safety protocols and cleanliness standards are maintained in the lab environment.
• Support operational initiatives by preparing test samples and assembling prototypes where required.
• Generate weekly reports on lab activity and product performance trends.

Qualifications and Experience

• OND / HND / BSc in Electrical / Electronic Engineering, Physics, or related technical discipline.
• 1 - 2 years of hands-on experience in a laboratory, testing, or technical role (solar/energy industry experience is a plus).
• Familiarity with solar power systems and components (e.g., solar panels).
• Ability to use diagnostic tools, multimeters and other electronic testing equipment.
• Basic knowledge of health and safety protocols in a technical environment.
• Proficient in Microsoft Excel and reporting tools.
• Strong attention to detail, with good communication and documentation skills.