Jobs at Knight Frank

Job Summary

• This role encompasses all aspects of Centre management and effective maximization of income through useful management frameworks and asset control.
• Additional responsibilities of this role included budget control, overseeing leasing contracts, procurement services, management of third-party service contracts and directs maintenance procedures.
• This role also involves the development and implementation of center policies, procedures and ensures that all operations are in accordance with established health and safety regulations.
• It also guarantees services provided are of acceptable quality at the least possible cost, while providing management with all relevant feedback.

Essential Duties and Responsibilities
Centre Management:

• Monitor market activities regarding tenant movement, new developments, major vacancies, and other landlord strategies.
• Attends meetings/functions related to the successful operation of the Centre.
• Initiates proposals for refurbishments and oversee implementation.
• Maintain hands-on control of projects.
• Review the building status/grade annually and maintain the standards within those grades.
• Ensures the Center is well managed, safe and clean.

Client Reporting:

• Provides accurate information to client in agreed format timeously.
• Analysis of monthly income/expenses.
• Monitors turnover rentals.
• Analysis of operating costs for every quarter vis-a-vis approved forecasts.
• Monitors all general recoveries every month.

Planning & Budgeting:

• Prepares and completes budgets by January of each year.
• Review rental quarterly and ensure the best possible rate is achieved and maintained.
• Develop business plans for the Centre.
• 5-year budget - preparation and control.
• Quarterly review and monitoring results.

Debtors & Creditors Management:

• Undertake monthly interaction meetings with debtors, their manager and leasing to ensure appropriate action taken and approve legal action.

Tenant Management:
New Tenants:

• Determines and recommends letting mandates (i.e. rental levels etc.)
• Undertake lease negotiation and maintenance of tenant relationships.
• Controls new leases and records the same.
• Controls / oversees new installation (through the technical manager), including: Premises design
• Sign off acceptance of complete premise
• Control of contractors

Existing Tenants:

• Renews lease agreements in line with pre-determined letting mandates.
• Tenant liaison and public relations.
• Plans, coordinates and controls center promotions.
• Records tenant turnover levels.
• Undertake lease negotiation and maintenance of tenant relationships.
• Deals with correspondence/interaction with tenants as required.
• Ensures that all vacant space is let or in a presentable state
• Ensure overall tenant satisfaction

Expense Control:

• Checks and approves payment of accounts.
• Controls cleaning, consumables, electrical and general maintenance.
• Ensures effective performance of contractors.

Public Relations:

• Establishes and maintains sound public relations.
• Attracts adequate foot-fall to the Centre.
• Create Advertising materials.
• Motivates and assists tenants to improve their services.

Requirements
Education and Experience:

• 1st Degree in Estate Management or related discipline.
• Master’s Degree in Business Administration, Estate Management or Facility Management.
• Membership of  NIESV & ESVARBON or IFMA is an added advantage.
• Minimum of 10 years of professional work experience, 5 of which should be experience in Centre management position in a large retail business.
• Applicant must be resident in Benin.

Required Competencies and Abilities:

• Supervisory and managerial ability
• Excellent oral & written communication skills
• Excellent client relations
• Proactiveness and attention to details
• Strategic planning and Adaptability
• Emotional intelligence
• Speed and decisiveness
• Analytical and Negotiating skills
• Strong leadership skills; proven track record of managing multicultural teams.
• Property management and customer service skills

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Scope

• Generate and execute new Estate brokerage, Property management and Valuations briefs/business for the branch office.
• Charged with managing and running the full operations of assigned branch for profitability.
• Responsible for overseeing the operations of the Capital Markets(estate brokerage and agency), Property/Facility Management and Valuations portfolio in the branch.
• Responsible for managing existing client portfolio and increasing same for the branch.

Requirements
Experience:

• 1st Degree in Estate Management with a minimum of 2nd class grade
• Minimum of 12-15 years of real estate brokerage, valuation and property/facility management experience
• Must be an Associate Member, NIESV
• Must be a member of ESVARBON
• Associate membership of RICS is a plus

Knowledge, Skills and Attributes required to execute the job

• Strong knowledge of the real estate market in the location where the vacancy is situated- Portharcourt
• Ability to develop good working relationships with Clients, staff, vendors and contractors
• Well organised and have excellent spoken and written communication skills, as well as customer and client management skills.
• Multitasking and Problem-solving skills
• Smart negotiation skills
• Ability to make quick judgments and spontaneous decisions

Systems & IT competence:

• MS Word; MS Excel; MS PowerPoint; MS Outlook.

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Scope

• Oversee assigned Knight Frank facilities operations, manage facilities budgets, direct routine maintenance, manage risk, manage contractors, oversee security and cleaning vendors and conducting site inspections.

Responsibilities

• Performs audit of facilities in all managed properties to identify gaps, make recommendations to close gaps and implement action plan
• Conduct regular risk assessment of all facilities and eradicate all identified risks
• Develop and implement facility management procedural manual and maintainance schedule for assigned properties
• Conduct proactive preventive checks on all facilities in order to avoid downtime
• Works with Tenders committee to review and advise on quotes sent in by Contractors. Conduct regular market survey to keep abreast of cost of technical equipment and parts
• Manage all vendors and contractors to ensure they deliver on repairs, renovations and maintenance contracts within timeline
• Oversees and conducts regular training for all Facility management staff
• Prepares, manages and defend Service charge budget of all properties.
• Work with the Facility managers and Finance team to prepare service charge account. Reviews and approves service charge account and presents to clients and occupiers
• Reviews and approves all properties service charge apportionment
• Ensures that all facilities meet government regulations and environmental, health and security standards. Liases with all regulatory bodies
• Project management of all construction, renovations and refurbishments activities on properties
• Oversees the security and cleaning activities of all properties to ensure safety and cleanliness
• Prepares and submits relevant reports on all Facilities to Knight Frank, Clients and occupiers.

Person Specification

• 1st Degree in Electrical Engineering 
• Master's Degree in Project Management, Facility Management or Engineering
• Membership of COREN is an added advantage
• 12-15 years core Facility Management experience 
• Strong experience in managing multi-tenanted commercial properties