Jobs at Klasha

About the Role

• Klasha is seeking a Technical Copywriter with a strong background in fintech, localized marketing, and UX/UI writing.
• In this role, you will create compelling copy that drives engagement, and conversions, and enhances our current & potential users' experience across our suite of products.

Key Responsibilities

• Develop and execute a comprehensive content marketing strategy that aligns with our business goals and target audience.
• Create engaging and informative content across various channels, including blog posts, social media, email campaigns, and more.
• Work closely with the product and design teams to create user-friendly UX/UI copy that simplifies complex processes and enhances user interaction with our software products.
• Stay up-to-date on industry trends, best practices, and UX/UI writing principles to ensure our content is always fresh, relevant, and user-centric.
• Measure and report on the success of our content marketing efforts, using data to inform ongoing strategy and tactics.
• Supervise a junior team of marketers, providing guidance and mentorship as needed.

Key Competencies / Qualifications

• At least 3 years of experience in fintech and localized marketing.
• Proven experience in UX/UI writing, with a strong portfolio showcasing your work.
• Strong writing and editing skills, with a track record of creating captivating copy.
• Experience developing and executing content marketing strategies.
• Strong project management skills and the ability to work independently and autonomously.
• Experience with data analysis and reporting to measure the success of marketing efforts.
• Experience managing/supervising a small team of marketers is a plus.
• Strong knowledge of fintech industry, trends, and UX/UI writing principles.

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About the role:

• This is an exciting opportunity to join our company as the first boots on the ground in the Francophone region.
• As a company, we're committed to extending our offerings to all Africans, and this role will be critical in ensuring that we arrive properly in the region.
• You'll be responsible for setting our function up, driving revenue and managing the profit and loss (P&L) for the region, making each day unique and challenging.
• You’ll be joining a dynamic team that is dedicated to enriching the experience of African consumers and businesses alike. 

Responsibilities:

• Develop and execute B2B sales strategies to acquire merchants in the Francophone countries of Africa
• Identify potential merchant partners and develop leads in the target markets.
• Build and maintain strong relationships with existing and new merchant partners.
• Conduct market research to identify opportunities and stay up-to-date with market trends.
• Work closely with the Sales team to create and implement strategic initiatives targeted at Francophone merchants.
• Collaborate with the product team to provide feedback on product features and improvements that will resonate with Francophone merchants.
• Liaise with senior leadership to effectively communicate progress, blockers and your plan of action 
• Represent Klasha at industry events and conferences to raise the company's profile.
• Assess the viability of Klasha’s Products in the Francophone region 
• Conduct competitor analysis to help hone our sales/GTM strategy in the region

Requirements:

• Fluency in French and English, both written and spoken.
• A deep understanding of company financials including but not limited to burn and P&L 
• A growth mindset approach centered around adding value to both yourself and the business 
• A proven track record of successful sales in the fintech industry, with a minimum of 4 years of experience.
• Knowledge of the Francophone market and cultural nuances.
• Knowledge of regulatory requirements of the territories you’ll be dealing with
• An obsession with delighting customers and potential partners 
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to travel frequently within the Francophone countries of Africa.

Qualifications, Experience and Key Competencies:

•  5+ years experience in a Sales, Sales enablement or go-to-market capacity 
• Demonstrated experience in developing go-to-market strategies for new products or services.
• Experience with sales enablement and supporting a sales team with practical tools and resources.
• Ability to work with marketing teams to create targeted campaigns and materials for specific customer segments or markets.
• Experience with pricing strategy and developing pricing models for new products or services.
• Proven experience in building and maintaining strong relationships with key stakeholders, including partners, customers, and industry associations.
• A demonstrable, practical understanding of the competitive landscape in the Francophone markets and the ability to position Klasha's products and services effectively.
• Proven ability to develop and execute successful pilot programs and product launches.
• Strong analytical and problem-solving skills, with the ability to use data to inform decisions and measure the success of go-to-market strategies.
• Understanding of digital marketing channels and experience with social media, email marketing, and other online marketing tools.
• Strong presentation and public speaking skills, with the ability to present Klasha's products and services to potential merchant partners, industry associations, and other stakeholders.

Benefits:

• All the latest technology you need to do your role.
• Employee stock option scheme.
• Private health insurance.
• Mental health wellness benefits; Headspace app subscription and Spill mental health support.
• Budget for French language classes.
• One-time home office set-up allowance.
• Work-from-anywhere weeks; work from anywhere for three weeks in a year.
• Paid birthday day off.
• Team building events.
• Paid parental leave.
• Menstrual leave.
• Learning and development budget.

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About the role

• Klasha is looking for a results-driven, fast-moving mid-senior level Front-End engineer to join our team and help to build an exciting payments and logistics startup in Africa.
• We are looking for a Front-End engineer who is motivated to combine the art of design with the art of programming.
• Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application.
• You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works

Responsibilities

• Develop new user-facing features.
• Build reusable code and libraries for future use.
• Ensure the technical feasibility of UI/UX designs.
• Optimise application for maximum speed and scalability.
• Assure that all user input is validated before submitting to the back-end.
• Collaborate with other team members and stakeholders.
• Troubleshoot and debug applications.
• Conduct UI tests and optimize performance.
• Build high-quality reusable code that can be used in the future.
• Collaborate with a multidisciplinary team of designers, developers, and system administrators.
• Be involved and participate in the overall application lifecycle.
• You will participate in peer code review and provide constructive feedback to other team members so to ensure our delivery reflects your quality standard.
• Architect efficient and reusable front-end systems that drive complex web applications.
• Collaborate with Product Designers, Product Managers, and Software Engineers to deliver compelling user-facing products.

Requirements

• Minimum of 5 years of experience as an engineer.
• Experienced in coding in React.
• Bachelor’s degree in computer programming, computer science, or a related field.
• Proficient understanding of web markup, including HTML5, CSS3.
• Understanding of server-side CSS pre-processing platforms, such as LESS and SASS.
• Proficient understanding of client-side scripting and JavaScript frameworks, including Jquery.
• Proficient knowledge of JavaScript.
• Good understanding of ReactJS and Redux.
• Good understanding of asynchronous request handling, partial page updates, and AJAX.
• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image.
• Familiarity with tools such as Gimp or Photoshop is a plus.
• Strong knowledge of the African payments and logistics ecosystem.
• Experience with HTML, CSS, JavaScript.
• Familiarity with browser testing and debugging.
• In-depth understanding of the entire web development process (design, development, and deployment).
• Good understanding of Git.

Benefits

• All the latest technology you need to do your role
• Employee stock option scheme
• Private health insurance
• Mental health wellness benefits; Headspace app subscription and Spill mental health support
• Budget for French language classes
• One-time home office set-up allowance
• Work-from-anywhere weeks; work from anywhere for three weeks in a year
• Paid birthday day off
• Team building events
• Paid parental leave
• Menstrual leave
• Learning and development budget

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About the role

• We are looking for a Customer Success Executive to join our customer success team on a contractual basis for a short term project.
• The ideal candidate will be responsible for client relationship management and customer satisfaction.
• He/she should be highly innovative, customer-centric, has a can-do attitude, and be result-oriented.

What you will be doing:

• Providing seamless/personalized customer experience to our customers.
• Acting as the primary liaison between the company and our customers.
• Communicating and solving customers' problems via phone, email, live chat and virtual meetings.
• Acting as a consultant and offering solutions for customers' problems.
• Documenting technical knowledge in the form of notes and manuals.
• Tracking and managing your work record.
• Working with all internal groups, including customer success, sales, engineering, and product management.
• Preparing accurate and timely reports.
• Engaging and building customer loyalty by delivering above-and-beyond support via chat, email, phone calls and other digital communications.
• Maintaining an updated knowledge of the company's products, services, and customer service policies.
• Communicating effectively with customers to help resolve issues with Klasha support tools.
• Escalating issues that cannot be resolved on first contact resolution(FCR) to the backend and follow up on a resolution.
• Recommending new services/solutions or making suggestions for improvements by identifying relevant features and benefits.
• Establishing and maintaining good rapport with customers by using positive language and anticipating their needs.
• Liaising with the different teams in the company to Identify and implement strategic opportunities to improve customer experience and prevent churn.
• Taking initiative, being detailed and following up to ensure that all customer issues are resolved and closed in a timely manner.

You should apply if you:

• Have 2+ years of work experience in a similar role.
• Have a Bachelor’s degree or equivalent in Mass Communication or a related field.
• Are an excellent writer and speaker of English, able to explain complex concepts in a clear, simple manner to customers.
• Are proficient with the CRM software - Freshdesk.
• Have an endless capacity for patience and calm, even when everyone around you is freaking out.
• Are action-oriented and able to follow up on feedback to ensure positive outcomes.
• Have excellent organizational and multitasking skills.
• Possess experience in Fintech or banking sector.
• Have a passion for delivering an amazing customer experience.
• Posses good time management skills and an ability to thrive in a fast-paced environment.

Key Competencies:

• Emotional Intelligence.
• Data Integration.
• Communication.
• Problem-solving.
• Time management.

Benefits:

Our Klashans are the heart of the business, so we prioritize welfare and offer a wide range of competitive benefits including but not limited to:

• All the latest technology you need to do your role.
• Employee stock option scheme.
• Private health insurance.
• Mental health wellness benefits.
• Budget for French language classes.
• One-time home office set-up allowance.
• Hybrid; remote + office hours and flexible working conditions.
• Fuel and wifi allowance for remote working.
• Work-from-anywhere weeks; work from anywhere for three weeks in a year.
• Paid birthday day off.
• Team building events.
• Paid parental leave.
• Learning and development budget.