Jobs at IT Horizons Limited

Description

• The Collaboration Presales Engineer shall be responsible for all Presales activities involving solutions around Collaboration (Solution Architecting and Technology Sales) deliverables in the company.
• He is to coordinate his activities and ensure bids and solutions inquiries are attended to within the time committed to meeting customer business outcomes at the best possible price.
• He ensures the submission to the bid desk/Sales account managers/executives is of high quality and positions ITH for a win against its competition.
• The technology focus is on collaboration, and any technology solutions the company takes up at any time.
• He constantly advises the business on evolving technologies based on market trends and customer requests.
• He is responsible for driving OEM/vendor/Distributor engagement to ensure ITH is at the appropriate partnership level supporting her Business with customers. He is responsible for his financial target.

Responsibilities

• Participate and oversee all the unit’s Presales activities (Solution Architecting and Technology Sales on Collaboration).
• Participate and ensure the proper and cost-effective solution is always proposed to the customer.
• Directs the team to support sales in achieving the company's technology financial targets.
• Manages relationships and partnerships with OEMs, vendors, and Distributors.
• Plan and deliver technology workshops to customers to generate business opportunities.
• Constantly provide leadership and develop the team per market needs for technology delivery and global technology trends.
• Provides technical support for the Sales and Implementation in the review of new business.
• Builds relationships with customers and global partners, especially with the Team Lead, Collaboration, resulting in superior solutions and deeper loyalty and adoption of ITH’s solutions.
• Perform other duties that the organization may assign.
• Provides in-depth knowledge and expertise on pre-sales and technical activities/ engagement.
• Provide the Team Lead, collaborate with reports, measure business performance through data and metrics analysis, and develop ways to improve processes.
• Oversee all research and development in line with the company's strategic plan and technology activities for enhancing existing and developing new products/services and advising on the technical roadmap.
• Assess the business risks of new technical, commercial, and partnership opportunities.

Qualifications

• University Degree in Computer Science, Technology-related courses, Engineering, or other numerate disciplines
• A master’s degree in business administration, Information Technology, or related fields from a recognized University will be an advantage.
• CCNP (Cisco Certified Network Professional),
• CCNP - Collaboration (Cisco Certified Network Professional - Security, ITIL, Sophos Certified Engineer.

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Position Overview

• We seek a highly skilled and motivated Datacenter Presales Engineer to join our dynamic team.
• The ideal candidate will possess deep technical knowledge of networking, server, storage, and virtualization solutions and be able to work closely with sales teams to drive the success of customer engagements.
• A Highly skilled Datacenter Presales Engineer with deep expertise in Cisco ACI, fabric networking, compute platforms, virtualization, HCI, and enterprise storage.
• Strong ability to lead pre-sales engagements, deliver technical presentations, design scalable architectures, and support sales teams in closing datacenter transformation opportunities.

Core Presales Capabilities

• Customer technical discovery and datacenter assessments
• ACI fabric design, multi‑pod/multi‑site architecture proposals
• Compute /server sizing and workload placement recommendations
• Storage design (SAN/NAS), backup/DR, replication strategies
• HCI (Cisco, Nutanix, VMware vSAN) architecture and TCO modeling
• RFP/RFQ contributions, solution BOMs, pricing tools (CCW, OEM portals)
• POCs, demo environments, and technical enablement workshops

Specialized Datacenter Technologies

• Cisco ACI: Tenants, VRFs, bridge domains, contracts, EPGs, spine/leaf
• Compute Platforms: Cisco UCS (FI, blades, rack), Dell EMC, HPE Synergy
• Storage: NetApp ONTAP, Dell Unity/PowerStore, HPE 3PAR/Nimble
• Virtualization: VMware vSphere, Hyper‑V, KVM
• HCI Solutions: Nutanix, vSAN, Cisco HyperFlex

Key Responsibilities

• Design full‑stack datacenter architectures integrating compute, ACI, storage, and virtualization
• Deliver customer workshops on ACI design, migration, and automation
• Create multivendor solutions for enterprise datacenter refresh projects
• Design core data center network topologies such as leaf‑spine, L2/L3 fabrics, overlays, segmentation, and QoS.
• Define network security policies, multi‑tenant isolation, and east‑west security frameworks.
• Integrate routing, switching, load balancing, firewalls, and application delivery into the datacenter stack.
• Support sales cycles with technical demos, solution design sessions, and performance sizing
• Recommend automation strategies for provisioning, configuration, patching, and monitoring.
• Define IaC (Infrastructure‑as‑Code) approaches using scripting, orchestration, and configuration management tools.
• Advise on datacenter operational maturity and automation frameworks.
• Collaborate with sales teams to understand customer compute and storage requirements and recommend appropriate enterprise-grade datacenter solutions.
• Conduct technical presentations, product demos, and workshops to highlight the value of datacenter consolidation, virtualization, and high-performance storage.
• Act as a technical point of contact during the sales cycle, providing subject matter expertise in server architecture, SAN/NAS networking, and backup/recovery.
• Work with the sales team to create technical content for RFPs, RFQs, and proposals, focusing on technical accuracy and system compatibility.
• Create solution architectures, Proof of Concepts (PoCs), and Proof of Value (PoV) based on identified needs, ensuring proposed datacenter designs (Blade/Rack servers, HCI) integrate seamlessly with existing customer environments.
• Maintain in-depth knowledge of the organization’s datacenter solutions —including compute, fabric interconnects, and management platforms — to provide technical guidance to customers.
• Work closely with the engineering and product management teams to stay current on new hardware releases, firmware enhancements, and software-defined features.
• Drive customer satisfaction by validating that proposed designs meet performance benchmarks and up-time requirements.
• Achieving financial targets for the datacenter solution areas under your management through accurate scoping and optimized design.
• Evaluate and optimize solution performance periodically to ensure hardware is utilized efficiently in line with organizational goals.
• Assist in developing business cases, TCO/ROI models, and modernization roadmaps.
• Act as a trusted advisor to enterprise customers, building long‑term technical credibility.

Qualifications & Skills

• CCNP Data Center, VCP (VMware Certified Professional), or equivalent industry certifications from major OEMs (Cisco, Dell, HPE, NetApp).
• Proven experience in designing and architecting datacenter solutions, including Unified Compute, SAN/Fabric switching, and Hyperconverged Infrastructure (HCI).
• Experience working with multiple OEMs and vendors in the datacenter ecosystem to create multi-vendor integrated solutions.
• Ability to align technical solutions with business goals, focusing on TCO (Total Cost of Ownership) and financial objectives.
• Excellent communicator with strong analytical and problem-solving skills and a customer-first mindset.
• Familiarity with creating BOMs, pricing strategies, and complex solution configurations using vendor-specific tools (e.g., CCW, HPE Synergy, or Dell Solutions Configurator).
• Up-to-date understanding of technology trends in the datacenter domain, such as Hybrid Cloud integration, Automation, and Disaster Recovery.
• Assist in developing business cases, TCO/ROI models, and modernization roadmaps.
• Act as a trusted advisor to enterprise customers, building long‑term technical credibility.
• Broad expertise across compute, storage, networking, virtualization, HCI, security, and automation.
• Strong understanding of data center architecture principles.

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Job Summary

• You will be responsible for scoping, designing, and developing Bill of Materials with pricing for solutions relating to Networks & Collaboration Solution and Intelligent Building Management System.
• You will architect for other areas of solution as the company deem fit from time to time.
• Your goal is to win the customer with innovative solutions that solve customers’ problems at a price points that gives competitive edge without compromising quality and integrity.
• You will interface with external vendors, OEM, and sales team in ensuring optimum performance of the solution areas under your portfolio.
• You will guide the company on technological trends on areas you manage from time to time.
• You will be responsible for achieving the financial target of the business for the area of solutions you manage.
• The performance of the solutions will be evaluated from time to time as deemed fit by the organization.
• You will be part of a team that is responsible for designing and developing scalable solutions that is in line with customer requirement.

Responsibilities

• Speaking with customers via email, phone, physical meetings for initial requirement capture
• Strong knowledge of Compute, Backup/DR, System and Microsoft Solutions.
• Knowledge of Network, Wireless, Collaboration, and Security Solutions.
• Maintain strong relationships with OEMs, in-market field sellers, partner under your area of concentration.
• Keep up to date with various OEM product announcements and sales incentives and programsunder your area of coverage.
• Support sales team, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by Presales Lead or Sales Lead.
• Proactively scopes the technical solution required to address customer requirements, assesses customers met and unmet needs, and recommends solutions that optimize value for both the customer and the organization
• Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements
• Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported
• Opportunistically pursues additional business development opportunities within clients. Collaborates with sales to ensure these opportunities are effectively covered and advanced
• Maintains high customer satisfaction ratings that meet company standards
• Completes required training and development objectives within the assigned time frame
• Builds relationships especially on C-level with customers and global partners that result in superior solutions and deeper loyalty and adoption of ITH’s solutions.
• Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance.
• Establishing the customer environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards
• Design and implementation of new solutions and improving resilience of the current environment
• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
• Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations
• Deliver Proof of Concepts (POC)
• Product presentations and demonstrations
• Support with technical qualification of sales opportunities
• Collaborates with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs and are appropriately supported by key customer technical decision-makers.
• Provide answers to (technical) questions in a Request for Information (RFI) or a Request for Proposal (RFP)
• Support the team lead in preparing and implementing annual work and resource plans; supporting their applicability within the overall company strategy.

Qualifications

• Interested candidates should possess a Bachelor`s Degree with 6 - 8 years experience.

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Job Summary

• The Customer Success Manager (CSM) is responsible for ensuring customers achieve maximum value from the company’s technology solutions and services.
• The role focuses on customer adoption, satisfaction, retention, renewals, and long-term partnership growth.
• The CSM acts as the primary post-sales point of contact, coordinating internal teams to deliver excellent and consistent customer experience while driving renewals and expansion opportunities.

Key Responsibilities
Customer Relationship Management:

• Serve as the primary relationship manager for customers across their lifecycle.
• Build trusted advisor relationships with customer stakeholders (technical, business, and executive).
• Proactively engage customers to understand business objectives, challenges, and success metrics.
• Drive high customer satisfaction, loyalty, and advocacy.

Onboarding & Adoption:

• Lead customer onboarding and service kick-off activities after sales handover.
• Ensure smooth adoption of delivered solutions and services.
• Coordinate technical teams, vendors, and partners to resolve onboarding or deployment challenges.
• Track product/service utilization and intervene to address low adoption risks.

Support & Issue Resolution:

• Act as customers advocate internally, escalating and following through on issues until resolution.
• Monitor SLA/OLA adherence and ensure timely resolution of incidents and service requests.
• Work closely with Support, Presales, and Engineering teams to manage escalations.

Renewals & Retention:

• Drive contract renewals, subscriptions, licenses, and support agreements.
• Proactively manage renewal timelines to avoid service or license expirations.
• Identify churn risks early and implement retention strategies.
• Collaborate with Sales and Presales to secure timely renewals.

Growth & Expansion:

• Identify upsell and cross-sell opportunities aligned with customer needs.
• Support account expansion initiatives through value-based discussions.
• Participate in Quarterly Business Reviews (QBRs) and customer success planning.
• Provide feedback on customer needs, product gaps, and service improvements.

Reporting & Collaboration:

• Maintain accurate customer records, engagement notes, and success plans in CRM tools.
• Track and report customer health, satisfaction scores, adoption metrics, and renewal status.
• Collaborate with Sales, Presales, Product, and Finance teams to deliver customer outcomes.

Key Performance Indicators (KPIs)

• Customer Satisfaction (CSAT)
• Customer Retention & Renewal Rate
• SLA / OLA Compliance
• Time to Resolution for Customer Issues
• Product / Service Adoption Levels
• Expansion and Upsell Contribution
• Complaint Resolution Timelines

Required Qualifications & Skills
Education:

• Bachelor’s degree in IT, Engineering, Business Administration, or related field.

Experience:

• 3–7 years’ experience in Customer Success, Account Management, Service Delivery, or Technical Support.
• Experience in IT services, cloud solutions, enterprise infrastructure, or technology distribution is a strong advantage.

Skills & Competencies:

• Strong customer-facing communication and relationship management skills.
• Good understanding of enterprise IT solutions (Cloud, Datacenter, Networking, Software, Licensing).
• Strong problem-solving and stakeholder management skills.
• Ability to manage multiple accounts and priorities simultaneously.
• Experience working with SLAs, renewals, and customer satisfaction metrics.
• Proficiency with CRM and service management tools.
• Data-driven, customer-centric, and results-oriented mindset.

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Summary

• As the Network & Security Engineer, you will be responsible for the design, implementation, maintenance, and support of the organization’s network, security, voice, and server infrastructure.
• This role requires a hands-on professional capable of designing, implementing, and troubleshooting across multiple technology domains while ensuring the availability, security, and optimal performance of critical business systems.
• The role also includes managing and optimizing both on-premises and cloud-based networks, developing and enforcing network security protocols, and proactively troubleshooting and resolving network-related issues.

Responsibilities

• Proactively scopes the technical solution required to address customer requirements, assesses customers' met and unmet needs, and recommends solutions that optimize value for both the customer and the firm.
• Oversee and execute planned enterprise network and security infrastructure maintenance activities while minimizing impact to services.
• Provide technical leadership on operational and project-related work. Design and implement plans to introduce new technology into the security and enterprise networks while minimizing network outages and ensuring a seamless end-user experience.
• Conduct a thorough analysis of service results and respond to any escalated service delivery issues in a timely manner.
• Design solutions and create implementation and support models for technology encompassing a specific specialization or platform.
• Configure, install, support, and troubleshoot security and enterprise network equipment
• Work effectively with other IS teams and outsourcing provider(s) to ensure technology solutions are effectively managed and performed
• Review reports to ensure all services are completely and successfully delivered. Proactively intervene to correct problems when they are encountered. Use metrics to improve processes.
• Assist in the development of network security and enterprise network operations processes, procedures, and documentation.
• Develop and maintain strong relationships with internal and external stakeholders to ensure optimal service delivery in the customer environment.
• Establishing the customer environment by designing system configurations, directing system installation, defining, documenting, and enforcing industry standards
• Analyzing existing network security and enterprise network infrastructure to proffer solutions for optimal performance of the customer network and security infrastructure
• Developing architecture plans for network security and enterprise network solutions and deployments.
• Deploy Enterprise network security solutions, including multi-vendor firewalls, network access control (NAC) devices, endpoint security solutions, etc
• Support and maintain customer network and security infrastructure, including routers, switches, firewalls, Network access control, and endpoint security solutions
• Provide L2/L3 escalation support for critical incidents.
• Documenting the customer enterprise network and security infrastructure to ensure accurate and up-to-date records of the network inventory and design, following every deployment or change.
• Collaborate with sales and pre-sales teams to drive technical engagements and deliver Proof of Value (POV) sessions for both existing and prospective customers.

Certifications

• Must have CCNP certification

Skills required:

• Strong understanding of routing and switching protocols. Protocols: EIGRP, OSPF, RIPv2, IS-IS, BGP, MPLS, IPSec, HSRP, GLBP, VRRP, VSS, VPc, Firewalls, and other security solutions.