Jobs at IpNX Nigeria Limited

Purpose of the Job

• Manage and grow business relationships in Kano, focusing on strategic solutions and the development of existing clients.

Deliverables Expected:

• Maintain leadership within key accounts.
• Develop and implement marketing strategies.
• Interact with key decision-makers.
• Provide annual plan for increasing share of wallet.
• Develop a deep understanding of client priorities.
• Implement effective account strategies.
• Maintain knowledge of competing products/services.
• Maintain relevant data and information for key accounts.
• Ensure profitable sales volume and meet strategic objectives.
• Co-ordinate with teams for excellent service delivery.
• Collaborate with Customer Care and Resource Management teams.
• Define project scope and work on project specifications.
• Identify and develop target list of vertical markets.
• Prepare pricing documentation for products/services.
• Develop cross-selling relationships within assigned accounts.
• Collate and manage industry data for analytics.
• Provide necessary sales reports, budgets, and market analysis.
• Drive business opportunities and lead database analysis.
• Drive the understanding of customer needs.
• Provide support to account teams and work with internal departments.
• Maintain and develop a prospective client and stakeholder network.
• Develop integrated marketing strategies and tactical plans.
• Generate and drive insight for internal and client audiences.
• Enable customers to meet corporate goals and revenue targets.
• Understand and lead the client's account planning cycle.
• Grow and develop existing framework accounts.
• Provide strategic CSR thought leadership.
• Influence cross-functional internal partners.
• Represent the business at conferences and exhibitions.
• Accurately report relevant market information.
• Drive and participate in meetings and contribute ideas.
• Understand industry trends and conduct competitor analysis.
• Drive business engagements and high-level meetings.
• Drive revenue opportunities within each client's portfolio.
• Research customer wants and needs and provide solutions.
• Conceive, organize, and implement sales strategies.
• Ensure financial strategies align with client objectives.
• Handle client inquiries and resolve complaints effectively.
• Build and maintain productive business relationships.
• Achieve budget targets for specific accounts.
• Deliver new business growth and maximize revenue generation.
• Maintain knowledge of new products and services.
• Consistently achieve sales targets and revenue goals.
• Lead new business pitches and onboard new clients.
• Convert leads and obtain necessary documentation.
• Ensure regular follow-up and customer satisfaction.
• Comply with regulatory policies and control procedures.
• Achieve performance targets and identify business opportunities.

Educational Qualifications & Functional Skills

• Bachelor's Degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration, or related field (2.2/Upper Credit).
• Ability to penetrate accounts and meet with stakeholders.
• Strong analytical and problem-solving skills.
• Excellent research, PowerPoint, and Excel capabilities.
• Impeccable analytical and business judgment.
• Experience in telecoms is highly desirable.

go to method of application »

Purpose of the Job

• Manage and grow business relationships in Kano, focusing on strategic solutions and the development of existing clients.

Deliverables Expected:

• Maintain leadership within key accounts.
• Develop and implement marketing strategies.
• Interact with key decision-makers.
• Provide annual plan for increasing share of wallet.
• Develop a deep understanding of client priorities.
• Implement effective account strategies.
• Maintain knowledge of competing products/services.
• Maintain relevant data and information for key accounts.
• Ensure profitable sales volume and meet strategic objectives.
• Co-ordinate with teams for excellent service delivery.
• Collaborate with Customer Care and Resource Management teams.
• Define project scope and work on project specifications.
• Identify and develop target list of vertical markets.
• Prepare pricing documentation for products/services.
• Develop cross-selling relationships within assigned accounts.
• Collate and manage industry data for analytics.
• Provide necessary sales reports, budgets, and market analysis.
• Drive business opportunities and lead database analysis.
• Drive the understanding of customer needs.
• Provide support to account teams and work with internal departments.
• Maintain and develop a prospective client and stakeholder network.
• Develop integrated marketing strategies and tactical plans.
• Generate and drive insight for internal and client audiences.
• Enable customers to meet corporate goals and revenue targets.
• Understand and lead the client's account planning cycle.
• Grow and develop existing framework accounts.
• Provide strategic CSR thought leadership.
• Influence cross-functional internal partners.
• Represent the business at conferences and exhibitions.
• Accurately report relevant market information.
• Drive and participate in meetings and contribute ideas.
• Understand industry trends and conduct competitor analysis.
• Drive business engagements and high-level meetings.
• Drive revenue opportunities within each client's portfolio.
• Research customer wants and needs and provide solutions.
• Conceive, organize, and implement sales strategies.
• Ensure financial strategies align with client objectives.
• Handle client inquiries and resolve complaints effectively.
• Build and maintain productive business relationships.
• Achieve budget targets for specific accounts.
• Deliver new business growth and maximize revenue generation.
• Maintain knowledge of new products and services.
• Consistently achieve sales targets and revenue goals.
• Lead new business pitches and onboard new clients.
• Convert leads and obtain necessary documentation.
• Ensure regular follow-up and customer satisfaction.
• Comply with regulatory policies and control procedures.
• Achieve performance targets and identify business opportunities.

Educational Qualifications & Functional Skills

• Bachelor's Degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration, or related field (2.2 / Upper Credit).
• Ability to penetrate accounts and meet with stakeholders.
• Strong analytical and problem-solving skills.
• Excellent research, PowerPoint, and Excel capabilities.
• Impeccable analytical and business judgment.
• Experience in telecoms is a must.

go to method of application »

Purpose of the Job

• Manage and grow business relationships in Kano, focusing on strategic solutions and the development of existing clients.

Deliverables Expected:

• Maintain leadership within key accounts.
• Develop and implement marketing strategies.
• Interact with key decision-makers.
• Provide annual plan for increasing share of wallet.
• Develop a deep understanding of client priorities.
• Implement effective account strategies.
• Maintain knowledge of competing products/services.
• Maintain relevant data and information for key accounts.
• Ensure profitable sales volume and meet strategic objectives.
• Co-ordinate with teams for excellent service delivery.
• Collaborate with Customer Care and Resource Management teams.
• Define project scope and work on project specifications.
• Identify and develop target list of vertical markets.
• Prepare pricing documentation for products/services.
• Develop cross-selling relationships within assigned accounts.
• Collate and manage industry data for analytics.
• Provide necessary sales reports, budgets, and market analysis.
• Drive business opportunities and lead database analysis.
• Drive the understanding of customer needs.
• Provide support to account teams and work with internal departments.
• Maintain and develop a prospective client and stakeholder network.
• Develop integrated marketing strategies and tactical plans.
• Generate and drive insight for internal and client audiences.
• Enable customers to meet corporate goals and revenue targets.
• Understand and lead the client's account planning cycle.
• Grow and develop existing framework accounts.
• Provide strategic CSR thought leadership.
• Influence cross-functional internal partners.
• Represent the business at conferences and exhibitions.
• Accurately report relevant market information.
• Drive and participate in meetings and contribute ideas.
• Understand industry trends and conduct competitor analysis.
• Drive business engagements and high-level meetings.
• Drive revenue opportunities within each client's portfolio.
• Research customer wants and needs and provide solutions.
• Conceive, organize, and implement sales strategies.
• Ensure financial strategies align with client objectives.
• Handle client inquiries and resolve complaints effectively.
• Build and maintain productive business relationships.
• Achieve budget targets for specific accounts.
• Deliver new business growth and maximize revenue generation.
• Maintain knowledge of new products and services.
• Consistently achieve sales targets and revenue goals.
• Lead new business pitches and onboard new clients.
• Convert leads and obtain necessary documentation.
• Ensure regular follow-up and customer satisfaction.
• Comply with regulatory policies and control procedures.
• Achieve performance targets and identify business opportunities.

Educational Qualifications & Functional Skills

• Bachelor's Degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration, or related field (2.2/Upper Credit).
• Ability to penetrate accounts and meet with stakeholders.
• Strong analytical and problem-solving skills.
• Excellent research, PowerPoint, and Excel capabilities.
• Impeccable analytical and business judgment.

go to method of application »

Purpose of the Job

• The Solutions & Research Engineer is responsible for ensuring efficient service delivery to the customers and ensure customer satisfaction for all new services and support related service.
• He will have the responsibility of contributing towards the research, design and implementation of functionality that will propel ipNX products and market-leading solution to the next level.
• Also, he is to Provide technical support through collaborative partnership to deliver high quality and reliable network performance.

Expected Key Results
Key Activities

• Corporate/FOS Incident Management
• Restore service failures for Corporate Customers within 4 hours of its occurrence.
• Understand implementation and integration of technical hardware and software solutions.
• Provide high level system design and the development of proofs of solution and value.
• Restore service failures for Retail Customers within 24 hours of its occurrence.
• Ensure Research & Solutions management, system requirement analysis, option and scenario evaluation are carried out.
• Demonstrate solution-based thinking – leading to quick problem/issue resolution on a day-to-day basis, responding to queries, updating on progress.
• Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incidents.
• Preventive Maintenance: Plan and execute nodes/segment that require preventive maintenance on the network.

Ensure consistent Preventive Maintenance:

• Plan and execute nodes/segment that require preventive maintenance on the network.
• Conduct collaborative system specifications, system integration, and evaluation of system functions.
• Provide user support by diagnosing network and device problems and implementing technical or procedural solutions.
• Execute multi-tiered process across prioritized work efforts to optimize execution excellence.
• Proactively identify insight needs driven by strategic imperatives and translate into meaningful strategic recommendations.
• Test and evaluate hardware and software to determine efficiency, reliability, or compatibility with existing systems.
• Provide technical support for the network surveillance, provisioning, installation and repair of infrastructures, sales, sales engineering, and marketing departments.

Implement an FTTH Monitoring Application to Improve MTTR for Faults:

• Audit and collate information for the fiber outside plant network.
• Prepare the as-maintained documentation within region/subregion managed for the O&M Unit.
• Monitor network performance and investigate anomalies in the system and resolve issue.
• Optimize network uptime and promptly repair network failures.
• Audit and collate information for the fiber outside plant network.
• Prepare and implement Method of Procedures (MOPs) and update network documentation based on changes in network topology.

Research and Report Management:

• Investigate, design, plan, and coordinate implementing infrastructure technology for IT networks.
• Document and communicate / escalate critical issues and recommending quick solutions to minimize business disruption due to infrastructure support issues.
• Drafting of progress reports which must be clear, concise, comprehensive, and easy-to-understand by stakeholders and key decision makers.
• Contribute towards prospect specific inquiries/scoping projects around implementation, Support models, technical configuration, security and/or data integration.
• Execute solutions and use cases that leverage ipNX product integrations that generate business value.
• Research actively the applications of new theories, techniques, and technologies that can drive innovation.
• Critically assess the performance and impact of current products, suggesting and implementing adaptations where appropriate.
• Work with Engineering teams in order to facilitate technology transfer from research to product.
• Perform Monitoring, Backup and Recovery Procedures
• Adhere to controls to provide security for operating systems, software, and data.
• Maintain technical documentation and database information for the all networks and circuits.
• Manage maintenance and repair programs, making sure systems don't break down.
• Ensure new equipment meets regulatory and client’s requirements.
• Participate in relevant training webinars to understand recent release functionality, demonstration environment configuration and behavior.
• Monitor and analyze system performance, such as network traffic, security, and capacity.
• Monitor network performance and investigate anomalies in the system and resolve issues.
• Optimize network uptime and promptly repair network failures.

Stakeholder Management:

• Interface effectively with customers, other departments and managers to resolve customer problems.
• Conduct and support training sessions with members inside and outside of the organization.
• Track contractor performance, including billing against budget and contract.
• Deliver network designs and customer solutions based on a set of requirements.
• Partner with local technical operations staff to maintain, revise, and track process/operations documentation.

Educational Qualifications & Functional Skills

• B.Eng in Computer Engineering, BEng Electrical Electronics or any IT related Degree. (2.2/ Upper Credit Minimum)
• CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
• M.Sc involving Engineering, Sciences, Mathematics or similar fields
• Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
• Customer centric and stakeholders management
• Good LAN/WAN network design and implementation skills
• Ability to solve complex problems in the shortest available time using honed analytical skills
• Good interpersonal skills with customers, vendors and members of team
• Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc)
• Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN)
• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to
• network related problem and optimize network performance where necessary
• Ability to confidently communicate with personnel at all levels of the organization
• Extensive technical knowledge deploying and managing network and infrastructure environment
• Well organized, articulate and has numerate skills
• Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
• Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space
• Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
• Have an entrepreneurial spirit
• Pre-Sales & Post-Sales Management
• Project management skills also desirable

Work Experience:

• 3 years of experience with Fiber to the Home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure
• Experience presenting technical concepts to a general audience
• Basic experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing(DWDM)
• Previous commercial engineering experience
• Experience in technical consulting and customer handling
• Proven experience in data analytics, statistical methods and models
• Experience and knowledge related to different research methodologies and comfort in how these approaches would work
• Experience working in a Service Provider environment and providing technical support to end customer solutions
• Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose.