Jobs at International Rescue Committee (IRC)

Job Overview/Summary: 

The Clients Responsiveness and Accountability (CRA) Officer reports to the CRA Manager and supports field level implementation of CRA actions. S/he ensures that feedback mechanisms (both proactive and reactive) are established in consultation with the communities; regularly promoted through different media and clients’ feedback is regularly collected, analyzed and responded to in timely manner. S/he also ensures that CRA reports are regularly generated within the agreed frequency and results are presented regularly during project meetings to inform design and delivery of the project. Additionally, the CRA Officer conducts feedback sessions, FGDs and surveys to solicit for clients’ feedback.

Major Responsibilities:

Program/project design and learning:

• Participate in program/ project design especially in developing proposals using learning from previous projects
• Responsible for reviewing and developing CRA tools for data collection ensuring it is adapted and suitable for the context
• Responsible for organizing periodic meetings with stakeholders to ensure accountability to the target populations served and relevant stakeholders and ensure dissemination of information to concerned parties
• With support from the CRA Manager, ensure the CRA maintains project level information management system upholding confidentiality principles
• Update/Review the SOPs and Feedback Plans together with the CRA Manager and the MEAL Coordinator

Information management and reporting

• Lead and coordinate processes to collect, review and respond to client feedback at the LGA level.
• Set up feedback mechanisms to collect and respond to client feedback – both proactive and reactive (technological improvements to existing mechanisms), with support from MEAL Officers
• Conduct regular FGDs/KIIs and meetings with different stakeholders to solicit feedback on IRC’s work.
• During distributions, establish a help desk/information table for the community members to answer beneficiary comments/questions. After the distribution, prepare help desk reports on the distribution.
• Prepare CRA reports based on consolidated analysis of client feedback recorded via proactive and reactive channels, to be discussed at field meetings, project review meetings for analysis and decision making at the provincial level.
• Ensure proper cleaning and analysis of data collected via different channels and ensure it is stored in the CRA database
• Facilitate presentation of CRA dashboards on Power Bi
• With support from the CRA Manager, lead and coordinate on Client satisfaction survey across IRC locations

Capacity building and supervision

• Conduct capacity building sessions with community stakeholders, and IRC staff on the IRCs CRA Mechanism
• Responsible for providing assistance to MEAL Officers during sector level trainings especially on CRA
• Accountable for coaching, mentoring, and supervising CRA Assistants
• Responsible for supporting her/his subordinate/s in completing performance management activities including: workplan design, monitoring, and annual performance appraisals
• Perform other task related assignment proposed by his/her supervisor

Key Working Relationships:

• Position Reports to: CRA Manager, MEAL Manager
• Position directly supervised by: CRA Manager
• Indirect Reporting: MEAL Coordinator, SAM/FC

Qualifications

• Bachelor’s Degree in humanitarian assistance, social work, human rights, international law, social science or related field. Postgraduate degree preferred.
• Minimum of 3 years of experience in humanitarian contexts, with a preference for experience in engaging across organizations, in community services and AAP, or in change management and organizational change.
• Extensive expertise in delivering accountability mechanisms, as well as capacity to support effective communication with communities (with a specific focus on empowering women, children, and marginalized groups).
• Ability to package and communicate complex topics through written reports and presentations.
• Excellent facilitation skills, and strong understanding of how to safely and accurately collect feedback from all members of a community regardless of their age, gender, or other diversity factors.
• Ability to handle multiple tasks; proven self-initiative and problem-solving abilities.
• Good written and spoken English, Hausa, Kanuri, and Fulani skills
• Values diversity, sees it as a source of competitive strength
• Good communication, presentation, and interpersonal skills.
• Excellent computer skills and competency in Word, Excel (data analysis and visualization), and PowerPoint. CommCare and PowerBI is a strong advantage

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Job Overview/Summary:  

The IT Department supports the organization’s work by providing reliable and scalable applications and infrastructure of the IRC’s offices in the US and around the world, including many technologically challenging locations. An integral component of this effort is ensuring that Country Programs have the capacity to implement and support these IT initiatives effectively across the country offices and in the field sites.

Under the supervision of the Senior Area Manager, the Country IT Lead, and IT Officer in Maiduguri, the IT Assistant will be primarily responsible for providing technical support for products and services in the IRC Base office in Gwoza. A VSAT Communication Technician that is skilled in installations, repairs, commission, and service of VSAT System.

Major Responsibilities:

• Responsible in providing technical support to VSAT installation and commissioning.
• Advanced knowledge of configuration and maintenance of VSAT modem, and experience with VSAT terminals (Ku, Ka, and C Band).
• Ensure continuous operation and monitoring of Hub and routers link to ensure all sites are up and running.
• Connect, monitor, control and configure networking equipment.
• Ability to diagnose faulty systems, apparatus or parts using equipment and hand tools to find the source of any breakdown and correct the problem at hand.
• Troubleshoot Radio frequency and IP components of the VSAT system with computer software and test equipment, as well make effective recommendations.
• Interpret troubleshooting results and determine the best course of action to restore VSAT operability in the least time possible manner and most cost-effective manner.
• Responsible in generating report for daily activities.
• Advanced knowledge of handling different VSAT equipment. Such as satellite modems, transceivers, BUC, LNBs and antennas.
• Performing tasks related to Local Area Network (LAN) and WLAN troubleshooting in the field offices.
• Ensures that offices/Guest House infrastructures are functioning at any given time.
• Conduct preventive maintenances under the supervision of the maintenance officer for plumbing systems, electrical systems, solar system, and facility structures.
• Supervise the works of technicians in repairs of IRC assets, equipment and properties as may be directed by the maintenance officer.

Key working relationships

• Position reports to: Senior. Area Manager in partnership with the IT Officer in Maiduguri.
• Position directly supervises: no staff.
• Indirectly Reports to: Country IT Lead, Supply Chain Officer, Gwoza.

Qualifications

• Education: Bachelor’s degree in Computer Engineering/Science and or related

Technical Skills & Experience:

• At least 2-3 years of relevant experience in Tele communications and network administrations,
• Advanced knowledge of configuration and maintenance of VSAT modem, and experience with VSAT terminals (Ku, Ka, and C Band).
• Experience working with the following software and hardware equipment: Windows 10 Professional, MS Office 365, Sophos Anti-Virus, Routers, LAN, WAN, VSAT
• Good technical writing/documentation skills
• Must be able to work with limited supervision and exercise independent judgment in problem solving.

Soft Skills and Competencies:

• Good verbal communication and report-writing skills with the ability to convey information effectively in Country official language – English would be nice to have as an additional working language.
• Customer & client centered and service-oriented mind & attitude, and ability to work under pressure and diligently carry out instructions.
• Proven sense of professional discretion, integrity, and ability to manage situations diplomatically and to effective resolution.

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Major Responsibilities

The Finance Assistant is to assist the Finance officer by managing the day-to-day operations of the Finance Department, responsible for Cash processing and record keeping of the day-to-day transactions in accordance with IRC policy and procedures. Specific responsibilities are as follows.

KEY RESPONSIBILITIES:

• To assist the Finance Officer in ensuring that timely and accurate payments are made into integra systems.
• Ensure accuracy and completeness of payment documents in compliance to IRC and Donor policies and procedure.
• Coordinate with district teams for advance issuance and their timely adjustment of advances & Training’s documentation.
• Ensure completeness of supporting documents in all respect which includes authenticity of signatures, cross-checking attendance sheets and verifying payments to be made in integra system.
• Posting all vouchers into transaction spreadsheet on daily basis for review by the Finance Officer. Ensure that all information in the spreadsheet is correct and complete.
• Processing of petty cash transactions on daily basis. Ensure petty cash is replenished on time to meet daily cash needs. Carry out cash count as per the IRC policy and schedule. Document the cash count sheets for records.
• Prepare all payments and make sure that they are properly coded and supported with relevant necessary documents.
• Assist Finance office in monthly bank & account reconciliation.
• Ensure all the financial documents are properly filed & numbered in Box.
• ‘Paid’ stamping of all the invoices and related documents before filing.
• Ensure timely preparation of tax & deposit into bank.
• Visit Bank for necessary collection & submission of financial documents.
• Good knowledge of Account payable and receivable processes
• Monthly processing of PAYE and WHT e-ticket for remittance
• Ensuring monthly collection of PAYES and WHT receipt and filing it
• Perform any other task assigned by the line manager.

Finance/Budgeting

• Act always in accordance with local law and standards of accounting practice.
• Review budget with the aim of gaining a clear understanding of budget guidelines and instructions.
• Review funding allocations to enable proper guidance to programs and proper coding.
• Provide training to program staff on finance issues.
• Produce monthly and quarterly reports to be reviewed by your supervisor.

Qualifications

• HND or bachelor’s degree in accounting from a recognized College / Institutions.

Work Experience:

• A minimum of one (2) years of accounting experience.

Technical Skills:

• Able to work in a high-pressure situation,
• Ability to independently organize work, prioritize task and manage time.
• Strong inter-personal skills, and open to learn new skills, Analytical skills
• Self-motivated, honest, highly responsible, and punctual
• Excellent verbal and written communication skills, fluent in written and spoken English.

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Major Responsibilities

• The Intern reports to the Finance Office Mubi. She / he supports the Finance Assistant / Office in aspects of day-to-day operations of the accounting department in the Mubi Field office.
• Assist the finance assistant when making payments to suppliers, contractors and program staff based on approved documents and in line with authority delineation.
• Assist the finance assistant in ensuring scrutiny of the entire bill for accuracy and receipt of goods before processing for payment.
• Assist the finance officer on documentation, preparation of cash disbursement voucher for all cash transactions related to Mubi field office.
• Ensure all transactions are in compliance with IRC accounting policy, Donor restriction and generally accepted accounting principles.
• Maintain confidentiality of all financial and other job-related information.
• Assist the finance Assistant on proper documentation, Stamping, Labelling, and filing of all financial documents.
• Assist the finance office on compiling support documents for audit purposes
• Help finance unit in moving documents in the office system for approval purposes
• With the guidance of the finance Assistant/officer Scan any Finance Document before sending it to the country office for month closing. Common duties:
• Attend and participate in trainings identified / organized by your supervisor
• Follow any new procedures and guidelines designated in circulars from Country Director
• Report any violations of the IRC Sexual Abuse and Exploitation Code of Conduct (in-country and World-wide) as per the IRC reporting mechanism. The reporting of violations is an obligation on the part of all staff members.
• Assist where necessary in undertaking activities that aim to prevent the occurrence of sexual abuse and exploitation of refugees by IRC and other humanitarian workers.
• Perform other duties as may be assigned by your supervisor

Qualifications

• HND or bachelor’s degree in accounting from a recognized College / Institutions.

Work Experience:

• A minimum of one (1) year of accounting experience including NYSC service year. Computer literate with significant knowledge/experience in excel.

Skills and Competencies

• Able to work in a high-pressure situation,
• Ability to independently organize work, prioritize task and manage time.
• Strong inter-personal skills, and open to learn new skills
• Self-motivated, honest, highly responsible, and punctual
• Excellent verbal and written communication skills, fluent in written and spoken English.