Jobs at IHS Towers

Job Description

As Manager, Technical Operations, you will ensure network quality standards and service commitments are achieved through effective monitoring and coordination of regional technical staff across assigned region. Also, act as primary interface with management on technical and engineering deliverables within the region.

Key Roles & Responsibilities

Operations

• Manage and maintain relationships with internal stakeholders and external partners within the assigned region.
•  Demonstrate thorough understanding of Operations & Maintenance (O&M) tasks and regional targets. Motivate team-members towards achievement of such tasks and targets.
• Communicate relevant information and feedback from management to Field Operations Team Leaders, Field Service Engineers, Technicians and Contractors.
• Monitor management of network assets across region and trigger consequence management where evidence of mismanagement arises. 
• Review need for Capex replacement and trigger replacement request process.
•  Ensure all reports (statistical and registers) are accurate and available as and when due. • Provide inputs to the regional budget.
•  Notify Service Maintenance Contractors (SMCs) of sites where they are required to deploy security and ensure that Quality Auditors (QAs) are promptly informed of security deployment to sites as it occurs.
•  Ensure optimal supply of diesel to sites to prevent site downtime. Also, communicate diesel needs to the Associate Director, Operations.
•  Ensure SMCs carry out Site Readiness Audits and escalate issues to Regional Project Coordinator for resolution.
•  Collate daily Decommissioned Asset Checklists and validate with Field Service Engineers before forwarding to Project Coordinator.
•  Populate Customer Upgrade Request Forms (CURFs) and share with Regional QAs to ensure all CURF requirements are met.
•  Manage and appraise performance of Field Operations Team Leaders based on set Key Result Areas (KRAs). Identify training needs and act as mentor to subordinates.
•  Steer weekly governance meetings and engagements. • Ensure required tools of trade are available to team-members and utilized effectively and efficiently.
•  Track progress on all O&M deliverables within the region and provide timely feedback to the Associate Director, Operations to enhance decision-making. 
• Proactively communicate O&M status, issues and risks to management.
•  Share accountability for overall regional compliance with policies, procedures, and methodologies.
•  Conduct regular status meetings with all stakeholders, ensuring follow-through on all agreed actions, needs and requirements.
•  Ensure smooth and timely integration of new network elements into the operational network.
•  Manage and ensure conformity to quality processes and systems.
•  Ensure all commercial responsibilities such as Supply Chain invoicing and project execution receive prompt attention across all control points within the region.

General Duties

• Promote communication among colleagues to drive information flow and curb problems that arise.
•  Prepare and submit reports to the Associate Director, Operations on all matters relating to regional operations.
•  Manage relationships with partners/ vendors.
•  Perform other duties as assigned by the Associate Director, Operations.

Functional Competencies:

• Engineering Management
•  Logistics Management
•  Contacts Management
•  Project Management
•  Network Operations Management
•  Network Audits
•  Business Planning
•  Financial Acumen

Behavioural Competencies:

• Collaboration & Teamwork
• Leading & influencing

Qualifications

• Bachelor’s degree in Telecommunications Engineering, Electrical/ Electronic Engineering, and/ or any other related discipline.
• Professional certifications such as CCNA or PMP will be an added advantage.
•  +10 years’ related experience in telecoms operations and maintenance

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Job Purpose

Lead and manage all activities of the Operations organization across assigned region,

Preventive maintenance, non-routine maintenance, Diesel supply management, site load management, RMS management, Site access

Key Responsibilities

• Validate and review the diesel allocation pre- and during the circle and identify any change in the allocation plan for escalation.
• Interface with the diesel management team in the event of deviation from the diesel loading plan to ensure schedule adherence.
• Receive reports from Regional Technical Operations Managers on diesel delivery and confirm the need for diesel intervention to the head of energy management and affected site maintenance contractor (SMC) with Director, regional operations approval.
• Intervene and interface with vendor on all issues arising from deviations in the maintenance plan and trigger the maintenance intervention or non-routine maintenance process. Review BOQ for non-routine maintenance and share with Network assurance for benchmarking from supply chain to ensure a quality site.
• Sign off on the Job Completion Certificate (JCC) for all maintenance work carried out within the region.
• Ensure implementation of the preventive maintenance plan.
• Ensure all Snags on site are closed.
• Maintain good power uptime as per SLA with less fault count and zero penalties.
• Ensure SLA fulfillment for the priority site
• Approve the Material Requisition form for request of materials for in-house maintenance. Stay informed of issues relating to Remote Monitoring System (RMS) and GEM on sites across assigned region. Monitor resolution of such issues.
• Raise request to asset management team for asset replacement and seek final approval.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Support the Director, Regional Operations to ensure team members across assigned region effectively carry out their responsibilities.
• Coach and train the O&M team to ensure understanding of the objectives and goals of the department, create awareness of set targets/requirements, and regularly review their training needs. Develop metrics required to measure business processes and performance, build tools and job aids for monitoring performance, and identify performance variances to facilitate focus and intervention in critical areas for constant improvement.
• Provide inputs to annual budgetary plans for the region and monitor and track Capex and Opex trends in the region for effectiveness and functionality.
• Provide inputs to the continuous development of site maintenance processes. Continually assess operational and business continuity risks and provide timely awareness well as deploying mitigating initiatives.
• Achieve productivity gains and manage budget to ensure operational and financial goals are met.
• Monitor business performance against plan and adjust as needed.
• Ensure customer satisfaction, high levels of service and continuous improvement efforts to drive repeated business and customer loyalty in the region.
• Identify and develop possibilities for future business growth, including possible acquisitions bringing them to the attention of the relevant team for further investigation and possible next steps. Effectively collaborate across functions (working in the matrix) to build joint objectives to reach regional goals.
• Maintain 100% RMS functionality all time,
• Maintain HSSE compliance at all levels with zero fatalities.

Job-Specific Competencies

Functional:

• Lead the regional team to deliver as per expectation.
• Regional Strategy Development
• Resource Allocation
• Performance Monitoring
• Quality Assurance
• Operational Planning
• Customer Satisfaction
• Health and Safety
• Risk Management
• Stakeholder Relations
• Reporting and communication

Behavioural:

• Leading & Influencing 
• Collaboration & Teamwork
• Decision Making

Qualifications & Experience Required

• Bachelor’s degree in Telecommunications Engineering or related discipline.
• Advanced degree in Engineering, MBA and/ or relevant professional certification (e.g. PRINCE2, PMP, etc) will be an asset.
• +10 years’ relevant experience in telecoms operations and maintenance.