Jobs at IHS Towers

Job Purpose

Develop and implement a network quality assurance function which incorporates best-in-class standards, testing approaches, and automation strategies/ frameworks.

Key Responsibilities

• Review, approve, and disseminate information and intelligence generated through the Network Assurance team’s ongoing collation, validation, analysis and interpretation of network performance data.
• Ensure implementation of effective systems and procedures for gathering quality and accurate network performance data.
• Provide guidance on the design and deployment of annual client/ stakeholder feedback surveys. Produce and share survey reports internally with key stakeholders in the organization.
• Oversee the development of high-quality systems and products, ensuring functionality meets documented specifications, product requirements, and organizational goals.
• Monitor impact of new additions to the network during and after acceptance testing, collaborating with project teams and vendors to create and execute plans and test cases.
• Review and approve requests for tool access creation.
• Liaise with both internal and external customers on matters pertaining to Service Level Agreements (SLAs) that affect the network assurance function.
• Review requirements to provide feedback on completeness, testability and other risk areas that could impact network quality and SLAs.
• Educate team members across the organization about the quality function and their role in ensuring quality standards are met, maintained and continuously improved.
• Build strong relationships with internal stakeholders and champion continuous improvement initiatives as they pertain to the Network Assurance function.
• Identify opportunities to drive efficiency through ongoing automation of routine/ repetitive tasks.
• Perform other tasks and duties as assigned by the Associate Director, NOC.

Qualifications

Job-Specific Competencies

Functional:

• Engineering Management
• Network Operations Management
• Network Assurance
• Network Performance Analysis/ Reporting 
• Data Analysis & Reporting  
• Problem-Solving  
• SLA Fulfilment 
• Network Tools Administration & Management 
• Fault Management & Root Cause Analysis 

Behavioural:

• Collaboration & Teamwork

Additional Information

Qualifications & Experience Required

• Bachelor’s degree in Telecommunication Engineering or related discipline. Advanced Specialist Master’s and/ or MBA will be an added asset.
• 13-14 years’ relevant experience in the telecoms industry.

Organizational Competencies

• Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
• Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
• Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
• Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
• Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

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Job Purpose

Oversee infrastructure uplift projects and performance for customers’ hub, platinum and terminal sites across the company’s tower portfolio.

Key Roles & Responsibilities

• Advisory Role: Provide advice to senior management, especially the Director, Regional Operations, on infrastructure priorities, equipment scheduling, and policy matters.
• Stakeholder Engagement: Organize kick-off meetings with relevant stakeholders to initiate projects effectively.
• Report Coordination: coordinate and track reports
• Documentation: Ensure thorough documentation of project plans, deliverables, expectations, and outcomes.
• Progress Updates: Keep the Director, Regional Operations informed about project status, deliverables, obstacles, milestones, and impacts.
• Issue Resolution: Identify and resolve project issues to meet productivity, quality, and customer goals.
• MSP Support: Assist Managed Service Providers (MSPs) in meeting project deadlines.
• Collaboration: Collaborate with the field Team to ensure smooth project completion.
• Continuous Improvement: Drive ongoing improvement in passive infrastructure operating and maintenance standards.
• Network Performance: Monitor network performance before and after infrastructure upgrades, making necessary adjustments.
• Infrastructure Coordination: coordinate the implementation of network infrastructure optimization projects across all tower sites.
• Operational Planning: Translate company strategic objectives into actionable operational plans with clear roadmaps and milestones.
• Project Closure: Manage the processing of Job Completion Certificates (JCCs) and ensure financial closure of projects.
• Budget Input: Contribute to the department's planning and budgeting process.
• Communication: Encourage effective communication among colleagues to facilitate information flow and issue resolution.
• Reporting: Prepare and submit comprehensive reports to the Director, Regional Operations on all matters related to the Projects team.
• Vendor Management: Maintain relationships with partners and vendors.
• Ad Hoc Tasks: Be ready to perform additional tasks and duties as assigned by the Director of Regional operation.
• Planning and execution of asset verification and audit, investigation and reporting on variances, making necessary recommendations to resolve discrepancies, and feeding into the fixed asset register.
• Develop and maintain strategic and annual asset management plans aligned with the company strategy and budget. Collaborate and consult with stakeholder functions where applicable to provide analysis and inputs to the asset planning process.
• Develop and oversee mechanism for managing, measuring, and maintaining EAM (Enterprise Asset Management) processes.
• Provide facilities and mechanisms to support and safeguard assets throughout their life cycle.
• Establish and execute a performance management system to evaluate effective utilization of assets in collaboration with relevant stakeholders.

Functional Competencies:

• Project Planning & Control
• Project Cost Management
• Vendor Management
• Process Management & Control
• Stakeholder Management
• Problem-Solving
• Integration Management

Behavioral Competencies:

• Collaboration & Teamwork

Qualifications

• Bachelor’s degree in Telecommunications Engineering and/ or related discipline.
• Advanced degree and/ or project management certifications, such as PRINCE2, PMP, etc, will be an asset.
• +10 years’ relevant experience in the telecoms industry.