Senior Manager, Network Assurance at IHS Towers

Job Purpose

Develop and implement a network quality assurance function which incorporates best-in-class standards, testing approaches, and automation strategies/ frameworks.

Key Responsibilities

• Review, approve, and disseminate information and intelligence generated through the Network Assurance team’s ongoing collation, validation, analysis and interpretation of network performance data.
• Ensure implementation of effective systems and procedures for gathering quality and accurate network performance data.
• Provide guidance on the design and deployment of annual client/ stakeholder feedback surveys. Produce and share survey reports internally with key stakeholders in the organization.
• Oversee the development of high-quality systems and products, ensuring functionality meets documented specifications, product requirements, and organizational goals.
• Monitor impact of new additions to the network during and after acceptance testing, collaborating with project teams and vendors to create and execute plans and test cases.
• Review and approve requests for tool access creation.
• Liaise with both internal and external customers on matters pertaining to Service Level Agreements (SLAs) that affect the network assurance function.
• Review requirements to provide feedback on completeness, testability and other risk areas that could impact network quality and SLAs.
• Educate team members across the organization about the quality function and their role in ensuring quality standards are met, maintained and continuously improved.
• Build strong relationships with internal stakeholders and champion continuous improvement initiatives as they pertain to the Network Assurance function.
• Identify opportunities to drive efficiency through ongoing automation of routine/ repetitive tasks.
• Perform other tasks and duties as assigned by the Associate Director, NOC.

Qualifications

Job-Specific Competencies

Functional:

• Engineering Management
• Network Operations Management
• Network Assurance
• Network Performance Analysis/ Reporting 
• Data Analysis & Reporting  
• Problem-Solving  
• SLA Fulfilment 
• Network Tools Administration & Management 
• Fault Management & Root Cause Analysis 

Behavioural:

• Collaboration & Teamwork

Additional Information

Qualifications & Experience Required

• Bachelor’s degree in Telecommunication Engineering or related discipline. Advanced Specialist Master’s and/ or MBA will be an added asset.
• 13-14 years’ relevant experience in the telecoms industry.

Organizational Competencies

• Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
• Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
• Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
• Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
• Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.