Jobs at Ibis

DUTIES AND RESPONSIBILITIES:

• Assist the sales manager at all times
• Brief customers and guests about the hotel’s facilities and its overall business
• Anticipate and address guest issues and establish proactive processes to promote guest satisfaction
• Coordinate all group, transient, and catering/banquet sales activities to maximize revenue for the hotel
• Prepare, implement and compile data for the strategic sales plan, monthly reporting, annual goals, sales and marketing budget, forecasts and other reports as directed/required
• proactive and adapt with business intelligence
• Develops new plans and programs and determine the effectiveness of current plans and programs
• Actively participates in sales presentations, property tours and customer meetings
• Effectively communicates with other departments

SKILLS/ QUALIFICATIONS

• HND/Bachelor’s degree in Hotel Management, Business Management, Economics, Finance or in any related field
• Minimum of 2 years Sales  experience in hospitality Industry
• Relevant trainings or Certifications in related field of Sales and Marketing
• A strong understanding of overall hotel business, its facilities and policies
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
• Must have strong decision making skills
• Excellent oral and written communication, negotiation and manipulative abilities
• Ability to work effectively in a team environment and take initiative
• Computer skills (word, excel and PowerPoint), etc.

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DUTIES AND RESPONSIBILITIES

• Provides a friendly and personalized welcome for guests
• Offers attentive service and adapts to any constraints guests may have
• Heeds any remarks made by guests and ensures follow-up
• Establishes good relations with guests, offering advice and fostering customer loyalty
• Promotes the F&B offer
• Is attentive to guests' requests and respects them
• Helps gain customer loyalty through the high standard of service
• May be asked to receive deliveries and check food items
• Completes the following tasks: prepares the point of sale and preparation areas, welcomes guests and provides waiter service, cleans and tidies the dining room and preparation areas after closing
• Before every worksheet, finds out about dish composition and any shortages
• Organizes his/her work to suit fluctuations in numbers, events and guests
•  Ensures the equipment used remains in good condition 
•  Communicates and works in close and constant cooperation with the kitchen to ensure an excellent standard of Increases the average amount billed
• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulation
• Respects the instructions and safety guidelines for the equipment (s) he uses
• Applies the hotel's security regulations (in case of fire etc.)
• Applies the regulations on the sale of alcoholic beverages

SKILLS / QUALIFICATIONS REQUIRED

• OND/HND/Bachelor’s degree in Hotel Management or in any other related field
• Certifications or  Vocational Trainings in Restaurant Management , Food and Beverage or in any other related course
• 2-3 years’ work experience as a waiter/ waitress in a hotel or restaurant
• Good memory
• Attention to detail and hygiene
• Good interpersonal skills and self-confidence
• Good service, sales and negotiation skills
• Ability to work as part of a team