Jobs at Human Edge Consulting

Job Summary

• We seek a visually driven, highly creative Content Creatorand Social Media Manager who will bring their brand to life through engaging, trend-setting digital content.
• This person will work closely with the brand team to develop concepts, create videos and graphics, and document behind-the-scenes moments that tell compelling stories about their work, team, and products.

Key Responsibilities

• Create engaging photo, video, and written content across Instagram, TikTok, YouTube, and other platforms.
• Plan, shoot and edit short-form video content (reels, BTS, tutorials, product highlights, and transformations).
• Generate creative concepts and scripts for brand storytelling and campaign execution.
• Collaborate with florists, project managers, and the brand team to capture design processes and milestones.
• Manage and grow our content library, ensuring brand consistency and visual excellence.
• Stay up to date with design, decor, and social trends to position Rukkies Decor as a creative authority.
• Support live content coverage during exhibitions, installations, and training sessions.

Requirements & Qualifications

• Proven experience as a content creator, videographer, or social media visual storyteller.
• Strong eye for aesthetics, lighting, and visual composition.
• Proficiency in video editing tools (CapCut, InShot, Adobe Premiere, or similar).
• Experience with Instagram Reels, TikTok, and behind-the-scenes content.
• Good writing skills for captions, storytelling, and short-form copy.
• Organized, fast-paced, and able to take initiative on creative direction.
• Passion for floristry, interior decor, design, or creative industries is a huge plus.

Nice To Have:

• Lagos-based, and ready to work on a full-time and onsite basis.
• 3 to 5 years of work experience in social media and content creation.
• Strong photography, videography, and video editing skills.
• Creative, confident, and up-to-date with social media skills.
• Passionate about visual story telling.
• Proactive and able to work independently.

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Description

• The Operations Manager will be responsible for the effective management of the Company's day-to-day operational activities, with particular responsibility for fleet management, driver administration, vehicle and asset management, maintenance coordination, logistics, safety and operational efficiency.
• The roleholder will also ensure that company vehicles, drivers, equipment and other operational assets are available, safe, compliant, properly utilized and maintained to support uninterrupted business operations.
• The Operations Manager will also establish effective systems for monitoring vehicle performance, driver behaviour, fuel consumption, maintenance costs, asset utilization and operational risks, while ensuring compliance with applicable regulatory and company requirements.

Responsibilities
Fleet Management:

• Manage the Company's fleet of vehicles and ensure optimal availability and utilization.
• Maintain an accurate and up-to-date fleet register.
• Monitor vehicle allocation, deployment, utilization and availability.
• Develop and implement preventive and corrective maintenance schedules.
• Ensure vehicles are serviced and maintained according to manufacturer recommendations and company standards.
• Monitor vehicle downtime and take corrective action to minimize operational disruption.
• Coordinate vehicle inspections, repairs, servicing and roadworthiness requirements.
• Monitor fuel consumption and investigate unusual variances.
• Track vehicle mileage, maintenance history, insurance, licensing and other statutory documentation.
• Evaluate fleet performance and recommend replacement, disposal or acquisition of vehicles when required.
• Establish controls to minimize vehicle misuse, unauthorized usage and avoidable operating costs.

Driver Administration & Management:

• Manage the recruitment, onboarding, deployment and administration of drivers.
• Maintain complete and accurate driver records, including licences, certifications, medical/fitness documentation and other required records.
• Develop driver schedules and ensure appropriate allocation of drivers to vehicles and assignments.
• Monitor driver attendance, punctuality, availability and productivity.
• Establish and enforce driver performance standards.
• Investigate driver-related incidents, complaints, accidents and policy violations.
• Recommend appropriate corrective or disciplinary actions where required.
• Develop initiatives to improve driver retention, professionalism and performance.

Asset Management:

• Maintain a comprehensive register of vehicles, equipment, tools, technology and other operational assets.
• Ensure all assets are properly tagged, assigned and documented.
• Monitor asset utilization, condition and location.
• Establish asset inspection and maintenance schedules.
• Ensure assets are adequately protected against loss, theft, misuse or unauthorized disposal.
• Conduct periodic physical verification of assets.

Requirements

• Bachelor's Degree or HND in Transport Management, Logistics, Business Administration, Engineering, Operations Management, Supply Chain Management or a related discipline.
• 5–8 years' relevant experience in operations, fleet management, logistics, transportation or asset management.
• At least 3 years in a supervisory or management role.
• Demonstrable experience managing drivers and vehicle fleets.
• Practical experience in vehicle maintenance coordination.
• Experience managing operational assets and service providers.
• Good knowledge of fleet documentation, vehicle compliance and safety requirements.

Nice to have:

• Assets maintenance & management skills
• Safety Compliance
• Experience in fuel Management
• Budget & cost Management skills
• Driver Management Skills.

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Job Summary

• The Business Development Manager will be responsible for driving revenue growth, customer acquisition, strategic partnerships, and market expansion for Ecovia Mobility.
• The roleholder will develop and execute commercial opportunities across Ecovia's core business areas, including corporate fleet transportation, ride-hailing partnerships, electric vehicle deployment, driver-focused lease-to-own solutions and other clean-mobility services.
• The Manager will identify and convert corporate clients, fleet partners, drivers, institutions and strategic stakeholders while building sustainable commercial relationships that support Ecovia's growth and EV adoption objectives.
• The role requires someone who understands that Ecovia is not simply a transportation company, but a technology-enabled clean mobility and vehicle financing business.

Responsibilities
Business Development & Revenue Growth

• Develop and implement business development strategies aligned with Ecovia's growth objectives.
• Identify new revenue opportunities across corporate mobility, fleet transportation, ride-hailing and vehicle financing.
• Develop a strong pipeline of prospective corporate and institutional clients.
• Identify organizations that can benefit from Ecovia's electric fleet transportation solutions.
• Generate and qualify leads through direct prospecting, networking, referrals, partnerships and industry engagement.
• Develop commercial proposals and negotiate business opportunities.
• Convert qualified prospects into profitable contracts.
• Achieve agreed monthly, quarterly and annual revenue targets.
• Identify opportunities to expand Ecovia's services within existing accounts.

Corporate & Fleet Partnerships:

• Identify corporate prospects.
• Understand their transportation challenges.
• Develop customized mobility solutions.
• Prepare proposals and commercial presentations.
• Negotiate contracts within approved parameters.
• Coordinate with Operations to validate fleet capacity and service requirements.
• Manage the commercial relationship after onboarding.

EV Market Development:

• Monitor the Nigerian EV and mobility market.
• Identify barriers to EV adoption.
• Identify sectors where electric mobility provides a strong commercial opportunity.
• Track competitor activities and market positioning.
• Identify emerging EV-related business opportunities.
• Develop market-entry strategies for new customer segments.
• Support Ecovia's positioning as a credible clean-mobility provider.
• Communicate the commercial and ESG benefits of EV adoption to prospective clients.

Requirements

• Bachelor's degree in Business Administration, Marketing, Economics, Finance, Transport Management, Communications or related field.
• 5–8 years' experience in business development, sales, partnerships, commercial operations or related roles.
• At least 3 years' experience in a business development or commercial management position.
• Proven record of generating and converting business opportunities.
• Experience managing B2B relationships and strategic partnerships.
• Strong negotiation and commercial skills.

Nice to Have Skills:

• Business Development
• Strategic Partnership Development
• Commercial Acumen
• B2B Sales
• Excellent Negotiation
• Relationship Management.

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Job Summary

• We seek a Customer Care Manager who will be responsible for leading the Company's customer service and customer experience function, ensuring that customers receive timely, professional, consistent, and solution-focused support throughout their engagement with the Company.
• The holder will specifically be managing customer enquiries, orders, complaints, feedback, service recovery, and customer relationships while working closely with Sales, Design, Production, Operations, Finance, and Logistics to ensure that customer expectations are properly understood and successfully delivered.

Responsibilities
Customer Experience Management:

• Develop and maintain high standards of customer service across all customer touchpoints.
• Ensure customers receive prompt, courteous, accurate, and professional responses.
• Establish service standards and response-time expectations for the Customer Care team.
• Identify customer pain points and implement solutions to improve the overall experience.
• Ensure that customer commitments made by the Company are properly communicated and followed through.

Enquiries & Order Management:

• Oversee the management of customer enquiries received through phone, email, WhatsApp, social media, website, walk-ins, and other channels.
• Ensure enquiries are properly recorded, assigned, followed up, and closed.
• Coordinate with Sales and Operations to ensure accurate information is provided to customers.
• Monitor customer orders and ensure customers receive appropriate updates on order progress.
• Ensure changes to customer specifications, quantities, artwork, delivery dates, and other requirements are properly documented and communicated to relevant teams.
• Escalate potential delays or service failures before they affect the customer.

Remunerations & Qualifications

• Possess a Bachelor's Degree or HND in Business Administration, Marketing, Mass Communication, Customer Relationship Management, or a related discipline.
• 3 – 5 years' experience in Customer Service, Customer Experience, Relationship Management, or a related function.
• At least 2–3 years in a supervisory or managerial position.
• Experience managing customer-facing teams.
• Experience working with CRM or customer service management systems.
• Demonstrable experience handling escalated customer complaints and complex service issues.

Nice to have:

• A customer-centric attitude
• Emotional Intelligence
• Analytical & Problem -solving skill
• Commercial Awareness
• Attention to details.
• Excellent communication skills

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Description

• We are seeking a Business & Operations Manager who would be positioned as a commercially minded operations leader—not simply an administrative manager., but rather a strategic one connected to sales, client management, design, procurement, production, finance,people and general operations so that jobs are delivered on time, at the right quality, and at the expected margin.
• In addition, the successful candidate will also support revenue growth, improve operational efficiency, strengthen customer relationships, control operating costs, and establish systems and processes that enable the business to run smoothly and scale profitably.

Responsibilities
Sales, Business Development & Revenue Growth:

• Develop and executesales and business development strategies to grow revenue and market share.
• Identify and pursue new corporate, institutional, retail and individual clients.
• Develop relationships with key decision-makers and strategic accounts.
• Prepare and review quotations, proposals and commercial offers.
• Follow up on leads, quotations and prospective business opportunities.
• Develop opportunities for repeat business and cross-selling of printing and branding services.
• Monitor sales pipeline and ensure adequate conversion of qualified leads.
• Work closely with the managementto develop strategic accounts and partnerships.
• Monitor market trends and customer needs.

Performance expectations:

• Increased revenue.
• Improved sales conversion.
• Stronger client portfolio.
• Increased repeat business.

Operations Management:

• Oversee the daily operations of the business and ensure smooth workflow across departments.
• Coordinate the movement of jobs from client confirmation through artwork, procurement, production, quality control, delivery and installation.
• Monitor production schedules and ensure jobs are completed within agreed timelines.
• Identify operational bottlenecks and implement corrective actions.
• Ensure adequate coordination of the production teams.
• Ensure operational resources are deployed efficiently.

Performance expectations:

• Timely delivery of job
• Job quality
• Efficient cost optimization

Client and Customer Experience:

• Maintain strong relationships with existing and prospective clients.
• Establish clear expectations regarding specifications, pricing and delivery timelines.
• Resolve client complaints and service issues promptly.
• Monitor client satisfaction and identify opportunities for improvement.
• Develop systems for collecting customer feedback.
• Drive repeat business through consistent service quality.

Performance expectations:

• Clear communication to customers
• Reliable delivery of service
• Deliver consistent quality and professional service.

Procurement & Cost Management:

• Coordinate procurement of printing materials, branding materials, consumables and other operational requirements.
• Ensure procurement is based on approved specifications and budgets.
• Maintain a reliable supplier network.
• Negotiate competitive pricing and payment terms with suppliers.
• Reduce unnecessary procurement costs and production wastage.
• Ensure materials are available when required without creating excessive inventory.

Requirements

• Bachelor's Degree or HND in Business Administration, Operations Management, Marketing, Management, Industrial Management or a related discipline.
• 5–7 years' relevant experiencein business operations, printing, branding, advertising, production, manufacturing, marketing services or a related environment.
• At least 3 years in a supervisory or management position.
• Demonstrable experience managing multiple projects/jobs simultaneously.
• Experience managing client relationships and commercial activities.
• Strong understanding of printing and branding production processes is highly desirable.
• Nice to Have
• Large-format printing.
• Digital and offset printing.
• Corporate branding.
• Signage and fabrication.
• Indoor/outdoor advertising.
• Promotional materials.
• Event branding.
• B2B sales.

Commercial Competecies:

• The ideal candidate should demonstrate proficiency in:
• Business operations management.
• Sales and business development.
• Project management.
• Production planning.
• Job costing & Budget management.
• Procurement and supplier management.
• Inventory management.
• Customer relationship management.
• Quality control.

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Summary

• The Creative Production Manager is responsible for planning, coordinating and delivering creative projects from concept to completion. The role ensures that productions are delivered on time, within budget, to the required creative standard and with effective coordination of people, resources and external vendors.
• The role serves as the link between the creative, production, client service and operations teams, ensuring that creative ideas are translated into well-executed productions and deliverable.

Key Responsibilities
Production Coordination & Management:

• Translate approved creative concepts into practical production plans.
• Develop production schedules, timelines, budgets and resource requirements.
• Coordinate photoshoots, video productions, events, activations, installations and other creative projects.
• Manage projects from pre-production through execution and post-production.
• Coordinate creative teams, photographers, videographers, designers, stylists, decorators, technical teams and other production personnel.
• Ensure teams understand project briefs, timelines and deliverables.

Vendor & Supplier Management:

• Source and coordinate production vendors, suppliers and contractors.
• Obtain and compare quotations where required.
• Negotiate costs and delivery timelines within approved limits.
• Monitor vendor performance and quality.
• Ensure materials, equipment and services are available when required.

Budget & Cost Control:

• Prepare and monitor production budgets.
• Track project expenditure against approved budgets.
• Control production costs and minimize unnecessary expenditure.

Quality & Risk Management:

• Conduct production readiness checks before execution.
• Ensure compliance with agreed creative specifications.
• Identify and mitigate production, safety and logistical risks.
• Conduct post-production reviews and document lessons learned.
• Ensure proper handling and return of production equipment and materials.

Required Qualifications & Experience

• Bachelor's Degree / HND in Mass Communication, Creative Arts, Theatre Arts, Film Production, Marketing, Project Management, Business Administration or related discipline.
• 5–7 years' experience in creative production, project management, advertising, media, events or a related environment.
• Demonstrated experience managing creative projects from concept to delivery.
• Experience coordinating multiple teams, vendors and production resources.
• Experience managing production budgets and timelines.

Skill Set & Competencies:

• Creative project management
• Production planning and coordination
• Budget and cost management
• Vendor management
• Team coordination and leadership
• Strong organizational skills
• Problem-solving and decision-making
• Negotiation skills
• Client/stakeholder management.

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Job Summary

• The Fleet Driver is responsible for the safe, professional and efficient operation of Ecovia's electric vehicles (EVs) while transporting passengers, clients or other authorized persons in accordance with company standards.
• The Driver is expected to protect and properly operate the assigned vehicle, comply with all road safety and company requirements, maintain high customer service standards, monitor vehicle condition and charging status, and promptly report faults, incidents or operational issues.
• The Driver will play an important role in supporting Ecovia's mission of accelerating the adoption of clean and sustainable mobility in Nigeria.

Key Responsibilities
Safe Vehicle Operation:

• Operate assigned electric vehicles safely and responsibly.
• Comply with Nigerian traffic laws, road safety regulations, and Ecovia's driving policies.
• Observe speed limits and approved driving procedures.
• Practice defensive driving at all times.
• Avoid reckless driving, harsh braking, excessive acceleration, and other unsafe driving behaviors.
• Ensure passengers and other road users are treated with care and respect.
• Never operate the vehicle under the influence of alcohol, drugs, or any substance that may impair driving ability.

Electric Vehicle Management:

• Understand and correctly operate the assigned EV.
• Monitor battery level, range, and charging status.
• Follow Ecovia's approved charging procedures.
• Plan trips with sufficient battery range.
• Use designated charging stations appropriately.
• Report charging faults or abnormal battery behavior promptly.
• Avoid unnecessary battery depletion or inefficient driving practices.
• Ensure the vehicle is connected to charging when required and authorized.
• Maintain awareness of the vehicle's estimated range before commencing trips.

Vehicle Care & Daily Inspection:

• Conduct pre-trip and post-trip checks covering tyres, brakes, lights, wipers, mirrors, battery/charging status, and dashboard warnings.
• Report mechanical, electrical, or technical faults immediately.
• Ensure the vehicle is kept clean and presentable.
• Ensure assigned vehicle accessories and equipment remain secure.

Customer Service:

• Assist passengers where reasonably required when transporting customers, corporate clients, or ride-hailing passengers.
• Maintain a clean and comfortable vehicle environment.
• Handle customer information confidentially.
• Escalate customer complaints to the appropriate supervisor.
• Maintain professional communication at all times.

Trip & Route Management:

• Follow assigned schedules and routes.
• Arrive at pickup points on time.
• Monitor traffic and identify practical alternative routes where necessary.
• Minimize unnecessary mileage, delays, and idle time.
• Complete assigned trips within reasonable operational timelines.
• Confirm trip completion through the Company's approved system or process.
• Maintain accurate trip records.

Vehicle Charging & Energy Efficiency:

• Monitor battery levels throughout assigned trips.
• Charge vehicles according to approved schedules.
• Avoid unnecessary charging delays.
• Report charging station faults.
• Avoid unnecessary energy consumption.
• Follow recommended EV driving practices.
• Report unusual reductions in vehicle range or battery performance.

Incident & Emergency Management:

• Immediately report accidents, breakdowns, charging incidents, and safety concerns.
• Follow Ecovia's emergency response procedures.
• Secure the vehicle and passengers where reasonably possible during emergencies.
• Cooperate with Operations, Fleet, insurance providers, and relevant authorities during investigations.
• Complete required incident documentation.
• Never conceal an accident, vehicle damage, or operational incident.

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Job Summary

• The Partner Vendor Manager is responsible for building, managing and continuously improving the agency's network of external vendors, suppliers, contractors and production partners.
• The roleholder ensures that the agency has access to reliable vendors, competitive pricing, quality materials/services and timely deliveryacross creative productions, events, activations, installations, printing, fabrication, logistics, equipment and other production requirements.
• The Partner Vendor Manager will serve as the primary link between the agency and its external production partners, ensuring vendors meet agreed quality, cost, service, compliance and delivery standards.

Key Responsibilities
Vendor Sourcing, Onboarding & Management:

• Identify and source reliable vendors across relevant production categories.
• Conduct vendor due diligence before on boarding & maintain an up-to-date approved vendor database.
• Evaluate vendor capabilities, capacity, pricing, quality and reliability.
• Ensure appropriate documentation and agreements are completed before engagement.
• Develop alternative vendors for critical production requirements to reduce dependency and operational risk.
• Build strong and professional relationships with strategic vendors.
• Serve as the primary point of contact for vendor-related matters.
• Conduct periodic vendor performance reviews.
• Maintain strong relationships while protecting the agency's commercial interests.

Procurement & Cost Management:

• Obtain and evaluate vendor quotations.
• Compare pricing, quality and delivery timelines.
• Negotiate competitive rates and favourable payment terms.
• Identify opportunities for cost savings without compromising quality.
• Maintain pricing benchmarks for frequently purchased services and materials.
• Monitor vendor-related expenditure against approved budgets.
• Ensure purchases and engagements follow approved procurement procedures.

Production Support:

• Work closely with Creative Production Managers and project teams to understand production requirements.
• Recommend suitable vendors based on project scope, quality, budget and timeline.
• Coordinate vendor mobilization for productions, events, installations and activations.
• Ensure vendors understand project specifications and deadlines.
• Monitor vendor delivery during active projects.
• Escalate potential delays or quality issues before they affect production.

Required Qualifications & Experience

• Bachelor's Degree/HND in Business Administration, Procurement, Supply Chain Management, Operations, Marketing or a related discipline.
• 4 – 6 years' experience in vendor management, procurement, production, sourcing, supply chain or operations.
• Experience working with multiple vendors and service providers.
• Experience negotiating pricing and commercial terms.
• Experience within creative production, advertising, events, branding, media, construction, fabrication or related industries is highly desirable.
• Strong knowledge of the local vendor/supplier market is an advantage.

Set Skills & Competencies:

• Vendor & Supplier Management.
• Negotiation & Commercial Acumen.
• Procurement & Cost Management.
• Relationship Management.
• Production/Project Coordination.
• Quality Control.
• Problem-Solving.
• Attention to Detail.
• Communication & Stakeholder Management.