Jobs at Hoop Telecoms

Responsibilities

• Receive calls for all customer complains.
• Carry out first level troubleshooting to resolve customer issues remotely.
• Open, assign, update, and close tickets for all customer issues reported.
• Escalate unresolved technical issues to the Service Planning & Optimization unit.
• Follow up on every open ticket that is assigned other units.
• Ensure issues are resolved and tickets closed within 48 hours.
• Manage all customer communication channels and ensure they are always active.
• Notify customers of any pre-planned network activity.
• Notify all affected customers of downtimes caused by service failures.
• Call customers to confirm their issues have been resolved before closing tickets.
• Monitor all POPs and enterprise customer last mile links.
• Ensure new enterprise links are added to monitoring tools.
• Maintain a database of all enterprise customer PRTG login details and ensure it is always up to date.
• Ensure new enterprise customer PRTG details are created.
• Generate monthly availability report for all enterprise customers.
• Maintain a complete database for all customers and ensure it is always up to date.
• Other duties assigned by unit head.

Requirements

• Interested candidates should possess relevant qualifications with years of work experience.

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Job Summary

• The Sales Executive is responsible for driving company revenue by identifying new business opportunities, managing the entire sales cycle from lead generation to deal closure, and maintaining strong relationships with existing and potential clients.
• The ideal candidate is a highly motivated, results-oriented professional with excellent communication and negotiation skills.

Key Responsibilities

• Proactively identify and qualify new sales leads through cold-calling, networking, social media, and industry events.
• Manage a robust sales pipeline, accurately forecasting sales opportunities and communicating progress to management.
• Develop and deliver compelling product demonstrations and sales presentations tailored to the client's business needs.
• Negotiate contract terms, pricing, and services to successfully close sales deals and meet or exceed assigned sales quotas.
• Conduct thorough needs assessments to understand client pain points and propose effective solutions.
• Ensure customer satisfaction and identify opportunities for upselling or cross-selling.
• Maintain in-depth knowledge of the company’s products/services, features, and benefits.

Skills:

• Exceptional verbal and written communication skills.
• Strong presentation, negotiation, and closing skills.
• Ability to work independently and as part of a team.
• High degree of professionalism and integrity.

go to method of application »

Job Summary

• The Sales Executive is responsible for driving company revenue by identifying new business opportunities, managing the entire sales cycle from lead generation to deal closure, and maintaining strong relationships with existing and potential clients.
• The ideal candidate is a highly motivated, results-oriented professional with excellent communication and negotiation skills.

Key Responsibilities

• Proactively identify and qualify new sales leads through cold-calling, networking, social media, and industry events.
• Manage a robust sales pipeline, accurately forecasting sales opportunities and communicating progress to management.
• Develop and deliver compelling product demonstrations and sales presentations tailored to the client's business needs.
• Negotiate contract terms, pricing, and services to successfully close sales deals and meet or exceed assigned sales quotas.
• Conduct thorough needs assessments to understand client pain points and propose effective solutions.
• Ensure customer satisfaction and identify opportunities for upselling or cross-selling.
• Maintain in-depth knowledge of the company’s products/services, features, and benefits.

Skills:

• Exceptional verbal and written communication skills.
• Strong presentation, negotiation, and closing skills.
• Ability to work independently and as part of a team.
• High degree of professionalism and integrity.