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  • Posted: Jan 16, 2025
    Deadline: Jan 20, 2025
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  • Good Neighbours Microfinance Bank is Licensed by the Central Bank of Nigeria to render financial services to Nigerians in accordance with the CBN policy. Good Neighbours MFB has tirelessly set the pace for other Microfinance Institutions through distinguished service quality, product functionality and exceptional customer service.
    Read more about this company

     

    Recovery Officer

    Job Description

    • Identify and contact customers with overdue payments via phone, email, and in-person visits to negotiate repayment plans and recover outstanding debts.
    • Conduct asset seizures independently.
    • Work closely with other departments, including Credit and Risk Management, to share information and develop effective strategies.
    • Communicate with the sales team to ensure that the item to recover can cater for the total outstanding debt.
    • Work with customers to develop feasible repayment plans that align with their financial situations while ensuring compliance with bank policies.
    • Develop, implement, and manage effective recovery strategies for delinquent loans, ensuring timely follow-up and resolution.
    • Prepare regular reports on the status of overdue accounts, recovery progress, and any challenges faced to management.
    • Ensure compliance with legal and regulatory requirements in all recovery activities.
    • React proactively to unhealthy and risky portfolios to prevent losses.
    • Identify and analyze the portfolio to determine the root causes of default and propose the best method of recovery of the loan.
    • Initiate demand and reminder letters to all defaulting customers and review all credit files for proper documentation and monitoring.
    • Liaise with the legal representative after other remedial strategies have been exhausted.
    • Maintain comprehensive and up-to-date records of all recovery activities, seized items, communications, and agreements.
    • Maintain close contact with customers when necessary and feasible.
    • Any other responsibilities that may be assigned.

    Requirements / Skills

    • HND / B.Sc Degree in Finance, Business Administration or a related field.
    • Minimum of 3 years of experience in debt recovery, credit collections preferably within the microfinance/finance sector.
    • Strong negotiation, communication and time management skills.
    • High level of integrity and ethical standards.
    • Excellent knowledge of MS Office (especially Excel and Word)
    • Familiarity with microfinance principles, practices and regulatory requirements.

    go to method of application »

    SME Officer

    Job Description

    • Identify and pursue new business opportunities.
    • Provide strategic and marketing plans to enable the attainment of GN MFB Revenue and profitability goals.
    • Develop and maintain a strong pipeline of deals, meeting monthly and quarterly targets.
    • Provide prompt response to customer enquiries on products or existing account queries.
    • Monitor and manage existing loan portfolios to ensure timely repayment and mitigate credit risk.
    • Keeps management informed by submitting activity reports, such as daily call reports, weekly and monthly work plans.
    • Perform other tasks as assigned by the Team Lead.

    Requirements / Qualifications

    • Candidates should possess a B.Sc / HND in Marketing or any other relevant course of study.
    • Minimum of 3 years of work experience in SME banking/lending, in any financial institution (preferably a Microfinance Bank)
    • Proven track record of successfully sourcing and closing business loans, quality portfolio.
    • Good interpersonal relationship and analytical skills.
    • Ability to work independently and as part of a team in a fast-paced, dynamic environment as well as meet deadlines.

    Salary
    Negotiable.

    go to method of application »

    Support Officer

    Job Description

    • Support team members to ensure tasks are completed on time.
    • Build positive relationships with internal and external customers.
    • Resolve complaints or escalate issues when needed.
    • Ensure adherence to company policies, regulations, and standards.
    • Support the implementation of new processes or technologies.

    Requirements

    • OND qualification in any relevant field.
    • 1 - 2 years experience
    • Strong organizational and time-management skills.
    • Excellent written and verbal communication.
    • Attention to detail and ability to work independently.
    • Proximity to Ikeja is a key requirement.

    Method of Application

    Interested and qualified candidates should send their CV to: hr@gnmfb.com using the job title as the subject of the email.

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