Jobs at Good Neighbours Microfinance Bank

Job Description

• Identify and contact customers with overdue payments via phone, email, and in-person visits to negotiate repayment plans and recover outstanding debts.
• Conduct asset seizures independently.
• Work closely with other departments, including Credit and Risk Management, to share information and develop effective strategies.
• Communicate with the sales team to ensure that the item to recover can cater for the total outstanding debt.
• Work with customers to develop feasible repayment plans that align with their financial situations while ensuring compliance with bank policies.
• Develop, implement, and manage effective recovery strategies for delinquent loans, ensuring timely follow-up and resolution.
• Prepare regular reports on the status of overdue accounts, recovery progress, and any challenges faced to management.
• Ensure compliance with legal and regulatory requirements in all recovery activities.
• React proactively to unhealthy and risky portfolios to prevent losses.
• Identify and analyze the portfolio to determine the root causes of default and propose the best method of recovery of the loan.
• Initiate demand and reminder letters to all defaulting customers and review all credit files for proper documentation and monitoring.
• Liaise with the legal representative after other remedial strategies have been exhausted.
• Maintain comprehensive and up-to-date records of all recovery activities, seized items, communications, and agreements.
• Maintain close contact with customers when necessary and feasible.
• Any other responsibilities that may be assigned.

Requirements / Skills

• HND / B.Sc Degree in Finance, Business Administration or a related field.
• Minimum of 3 years of experience in debt recovery, credit collections preferably within the microfinance/finance sector.
• Strong negotiation, communication and time management skills.
• High level of integrity and ethical standards.
• Excellent knowledge of MS Office (especially Excel and Word)
• Familiarity with microfinance principles, practices and regulatory requirements.

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Job Description

• Identify and pursue new business opportunities.
• Provide strategic and marketing plans to enable the attainment of GN MFB Revenue and profitability goals.
• Develop and maintain a strong pipeline of deals, meeting monthly and quarterly targets.
• Provide prompt response to customer enquiries on products or existing account queries.
• Monitor and manage existing loan portfolios to ensure timely repayment and mitigate credit risk.
• Keeps management informed by submitting activity reports, such as daily call reports, weekly and monthly work plans.
• Perform other tasks as assigned by the Team Lead.

Requirements / Qualifications

• Candidates should possess a B.Sc / HND in Marketing or any other relevant course of study.
• Minimum of 3 years of work experience in SME banking/lending, in any financial institution (preferably a Microfinance Bank)
• Proven track record of successfully sourcing and closing business loans, quality portfolio.
• Good interpersonal relationship and analytical skills.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment as well as meet deadlines.

Salary
Negotiable.

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Job Description

• Support team members to ensure tasks are completed on time.
• Build positive relationships with internal and external customers.
• Resolve complaints or escalate issues when needed.
• Ensure adherence to company policies, regulations, and standards.
• Support the implementation of new processes or technologies.

Requirements

• OND qualification in any relevant field.
• 1 - 2 years experience
• Strong organizational and time-management skills.
• Excellent written and verbal communication.
• Attention to detail and ability to work independently.
• Proximity to Ikeja is a key requirement.