Jobs at First Excelsia Professional Services

Location: Lekki, Lagos
Industry: Tech
Our client, an innovative research and development company with trendsetting products in the education and health sector is seeking to recruit for Customer Care Intern.
The suitable candidate would learn the essential processes of quality customer service, and swift customer engagement and also be exposed to creative things in the industry.
This is a learning experience with a team of passionate and energetic people who would make learning fun and interesting while working.
Job Description:

• Resolve product or service problems by clarifying client/customer complaint, determine the cause of the problem, select and explain the best solution, expedite corrections or adjustments and follow up to ensure resolution.
• Prepare product or service reports by collecting and analysing client/customer information.
• Contribute to team effort by accomplishing related results.
• Provide support for efficient customer service processes
• Carryout other task(s) as assigned

Person Specification:

• BSc/HND in Business Administration or a similar field.
• Good communication and interpersonal skills.
• Time management skills.

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Industry: Technology

Our client, a leading Business Process Outsourcing company, is seeking to fill the role of Human Resources Manager.

The role holder will be responsible for developing and executing human resource strategies in support of the overall business plan and strategic direction of the organisation, specifically in the areas of succession planning, talent management, change management, organizational & performance management, training, and development, as well as compensation.

Summarised Job Description:

• Develop HR plans and strategies to support the achievement of the overall business operations objectives.
• Work with the company's Executive Management to establish a sound plan of management succession that corresponds to the strategy and objectives of the company.
• Provide overall leadership and guidance to the HR function by overseeing talent acquisition, career development, succession planning, retention, training, leadership development, compensation, and benefits.
• Develop and implement comprehensive compensation and benefits plans that are competitive and cost-effective.
• Develop comprehensive strategic Recruiting and Retention plans to meet the human capital needs of strategic goals.
• Craft talent acquisition strategies to build strong pipelines for future hiring needs.
• Establish and implement HR efforts that effectively communicate and support the company's mission and strategic vision.
• Ensure hiring, onboarding, and management procedures are effective in the organization.
• Develop HR policies for the organization.

Person Specification:

• Minimum of First Degree in Human Resources Management or any other related field
• Minimum of 5 years experience as a Human Resources Manager.
• Must have HR professional certification (CIPM)
• Good knowledge of labour law and employee engagement
• Must have core HR Outsourcing experience
• Ability to speak Chinese/Mandarin language will be an added advantage

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Industry: Finance

Our client, a leading Mortgage Bank, is seeking to fill the role of a Finance Officer.

The ideal candidate will be responsible for financial control and management of all team accounting processes (such as preparing balance sheets and other financial reports) for analysing trends, costs, revenues, financial commitments, and obligations incurred to predict future revenues and expenses.

Ultimately, the role holder is responsible for developing financial reports, proactively advising the management regarding the financial health of the organisation and ensuring compliance with best practices & government regulations.

 Job Description:

• Understand and implement the core processing systems, bank bookkeeping and operation practices, Generally Accepted Accounting Principles (GAAP), International Financial Reporting Standards (IFRS) and bank industry accounting practices, and bank regulations related to financial filing requirements.
• Develop client relationships and provide solutions to client needs, prioritising client satisfaction.
• Act as liaison with external parties (such as FIRS and Tax Regulators).
• Assist management in the assurance that adequate records are maintained of all assets, liabilities, and transactions according to the generally accepted principles.
• Compile monthly reports and prepare statements of accounts for clients.
• Provide hands-on expertise in income tax reporting, asset-liability management, interest rate swaps, investment, capital market, and merger and acquisition.
• Reconcile financial discrepancies by collecting and analysing account information.
• Reinforce financial data confidentiality and conduct database backups when necessary.
• Assist with budgeting and forecasting.

Person Specification:

• Bachelor’s Degree in Accounting or a related field is highly valued
• Minimum of 5 years experience in Finance and Accountancy areas.
• A chartered accountant with relevant experience in the financial industry
• Excellent Excel skills and experience with accounting software such as Sage