Customer Care Intern at First Excelsia

Location: Lekki, Lagos
Industry: Tech
Our client, an innovative research and development company with trendsetting products in the education and health sector is seeking to recruit for Customer Care Intern.
The suitable candidate would learn the essential processes of quality customer service, and swift customer engagement and also be exposed to creative things in the industry.
This is a learning experience with a team of passionate and energetic people who would make learning fun and interesting while working.
Job Description:

• Resolve product or service problems by clarifying client/customer complaint, determine the cause of the problem, select and explain the best solution, expedite corrections or adjustments and follow up to ensure resolution.
• Prepare product or service reports by collecting and analysing client/customer information.
• Contribute to team effort by accomplishing related results.
• Provide support for efficient customer service processes
• Carryout other task(s) as assigned

Person Specification:

• BSc/HND in Business Administration or a similar field.
• Good communication and interpersonal skills.
• Time management skills.