Jobs at Fine Brothers Limited

Job Summary

• The primary obligation of a Customer Service / Social Media representative is to manage our online presence while maintaining good customer service experience for both new and returning customers.
• In this role, you will oversee our social media platforms, including Whatsapp, Facebook, Instagram, and Twitter. You will also conduct market research and develop multi-platform social media marketing campaigns.

Job Responsibilities

• Maintain a posting calendar
• Cultivate engagement with our followers and social media users
• Grow our online brand through a multi-platform campaign
• Assess our progress with tools like Google Analytics
• Attend to customers complaints and enquiries through any of the social media handles
• Research audience preferences and discover current trends
• Create engaging text, image and video content
• Design posts to sustain readers’ curiosity and create buzz around new products and send to the appropriate quarters for approval
• Facilitate online conversations with customers and respond to queries
• Report online reviews and feedback from customers and fans to the appropriate quarters
• Develop an optimal posting schedule, considering web traffic and customer engagement metrics
• Oversee social media accounts’ layout
• Suggest new ways to attract prospective customers, like promotions and competitions
• Any other assignment as may be given by the management.

Essential

The candidate must possess:

• Bachelor’s Degree in Digital Marketing, Communications or a related field
• Three or more years’ experience in customer service, social media management or a related position
• An active presence across multiple social media platforms
• Our ideal applicant have an in-depth knowledge of digital marketing and several years of experience with content creation, whether that be in blogging, graphic design, or videography. You should also be skilled with Adobe Photoshop and other design programs.
• Experience with content creation and search engine optimization
• Familiarity with social media best practices
• Strong analytical, writing, and organizational skills
• Creativity and technical aptitude
• Exceptional organization skills and a strong work ethic

Personal Attributes:

• Excellent verbal and written communication skills.
• Demonstrable evidence of creative initiatives.
• Degree in Customer relationship management, digital marketing or related qualification.

Salary: N68,000 - N73,000 / month.

go to method of application »

Job Summary

The primary obligation of the Retail Sales Executive is to provide excellent customer service, identify customers’ needs, make sales, answer questions about our products and services, recommend solutions and assist the branch supervisor in his or her role in his or her absence.

Responsibilities

• Greet, direct and assist customers as they shop for product
• Maintain good customer relations and data through sound product and services knowledge. Provide accurate information (e.g. product features, pricing and after-sales services)
• Assist customers in finding/ locating desired products and accessories in stock and offering alternatives when necessary.
• Monitor customer’s preferences in line with the prevailing market trend.
• Demonstrate product use and operation to the customers.
• Provide information about warranties, specifications, care and maintenance of products;
• Maintain fairness, integrity and honesty in dealing with the customer to promote a good corporate image for the company.
• Ensure that products and accessories are well displayed and kept clean in a clean environment;
• Maintain and safeguard all company’s products and assets in the Branch and report any threat to them to the Branch supervisor.
• Ensure that all transactions and their details -phone no, email, reasons for the transactions, etc are posted in the system data base.
• Ensure that receipt is issued for all and every item purchased (no exception).
• Recommend accessories/device enhancement for items purchased to customers.
• Attend to customer's difficulty and issues in making payments;
• Process refunds and sales return for customers.
• Daily reconciliation of transactions and Stock.
• Work closely with the branch Supervisor, to ensure steady supply of required stock/ item;
• Maintain good and clean working environment which include proper arrangement of desk, stocks and accessories, etc.
• Maintain accounting procedures in posting all transactions as directed by the accounts department.
• Report any mismanagement or misappropriation of company funds and monetary matters to the head of finance.
• Transfer all faulty products to the appropriate department for onward return to the suppliers.
• Ensure that all products and accessories are tested immediately after purchase before customer takes delivery.
• Create and maintain a friendly working environment and relationship for all branch staff including manufacturer's representatives.
• Keep record and current status of all customers’ items that were sent for warranty.
• Work closely with customer care center to ensure that customer's product is given proper attention.
• Conduct price and feature comparisons to facilitate purchasing
• Ensure display stands are fully stocked
• Coordinate with the branch supervisor to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the branch supervisor
• Stay up-to-date with new products/services
• Meet weekly, monthly and quarterly sales target
• Learn how products work and how to troubleshoot issues with customers
• Assist other team members with transactions when necessary.
• Any other assignment as may be given by the branch supervisor, MD or the management.

Qualification

• B.Sc / HND
• 1 - 10 years work experience.
• Must have completed NYSC with discharge certificate.

Salary N60,000 - N63,000 / month.

go to method of application »

Job Summary

• The primary obligation of the Retail Sales Executive is to provide excellent customer service, identify customers’ needs, make sales, answer questions about our products and services, recommend solutions and assist the branch supervisor in his or her role in his or her absence.

Responsibilities

• Greet, direct and assist customers as they shop for product
• Maintain good customer relations and data through sound product and services knowledge. Provide accurate information (e.g. product features, pricing and after-sales services)
• Assist customers in finding/ locating desired products and accessories in stock and offering alternatives when necessary.
• Monitor customer’s preferences in line with the prevailing market trend.
• Demonstrate product use and operation to the customers.
• Provide information about warranties, specifications, care and maintenance of products;
• Maintain fairness, integrity and honesty in dealing with the customer to promote a good corporate image for the company.
• Ensure that products and accessories are well displayed and kept clean in a clean environment;
• Maintain and safeguard all company’s products and assets in the Branch and report any threat to them to the Branch supervisor.
• Ensure that all transactions and their details -phone no, email, reasons for the transactions, etc are posted in the system data base.
• Ensure that receipt is issued for all and every item purchased (no exception).
• Recommend accessories/device enhancement for items purchased to customers.
• Attend to customer's difficulty and issues in making payments;
• Process refunds and sales return for customers.
• Daily reconciliation of transactions and Stock.
• Work closely with the branch Supervisor, to ensure steady supply of required stock/ item;
• Maintain good and clean working environment which include proper arrangement of desk, stocks and accessories, etc.
• Maintain accounting procedures in posting all transactions as directed by the accounts department.
• Report any mismanagement or misappropriation of company funds and monetary matters to the head of finance.
• Transfer all faulty products to the appropriate department for onward return to the suppliers.
• Ensure that all products and accessories are tested immediately after purchase before customer takes delivery.
• Create and maintain a friendly working environment and relationship for all branch staff including manufacturer's representatives.
• Keep record and current status of all customers’ items that were sent for warranty.
• Work closely with customer care center to ensure that customer's product is given proper attention.
• Conduct price and feature comparisons to facilitate purchasing
• Ensure display stands are fully stocked
• Coordinate with the branch supervisor to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the branch supervisor
• Stay up-to-date with new products/services
• Meet weekly, monthly and quarterly sales target
• Learn how products work and how to troubleshoot issues with customers
• Assist other team members with transactions when necessary.
• Any other assignment as may be given by the branch supervisor, MD or the management.

Qualification

• B.Sc / HND
• 1 - 10 years work experience.
• Must have completed NYSC with discharge certificate.

Salary N60,000 - N63,000 / month.

go to method of application »

Description

• Fish farm managers run one or more fish farms where fish are raised in ponds and tanks.

Job Responsibilities

• Managing breeding and harvesting schedules and monitoring the health of the fish
• Recruiting, supervising and training the staff who feed fish and clean holding tanks and nets
• Making sure hygiene standards are high, to prevent disease
• Checking that the water quality and oxygen levels are right for the fish
• Keeping records of the numbers and size of fish
• Ordering equipment, chemicals and fish feed
• Keeping financial records, planning budgets and carrying out a range of administrative duties
• Arranging for stock to be sold
• Carrying out research into fish farming.

Requirements

• Candidates should possess a Bachelor's Degree, HND, B.Agric or M.Agric qualification with at least 2 years work experience.

go to method of application »

Job Summary:

• The Human Resource Deputy Manager Primary responsibility is to support the HR manager to lead and direct the routine functions of the Human Resources (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices.

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new staff in the department and send report to HR Manager
• Oversees the daily workflow of the department and send report to HR Manager
• Provides constructive and timely performance evaluations and send report to HR Manager
• Handles discipline and termination of employees in accordance with company policy and send report to HR Manager

Job Responsibilities:

• Partners with the HR Manager to understand and execute the organizations human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
• Provides support and guidance in conjunction with HR Manager to HR assistants, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
• Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings and send reports to HR Manager.
• Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.
• Creates learning and development programs and initiatives that provide internal development opportunities for employees.
• Oversees employee disciplinary meetings, terminations, and investigations.
• In conjunction with HR Manager, Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Review in conjunction with the HR Manager, the Standard Operating Procedures for the efficient and effective administration of the Human Resources Department.
• Monitor and manage good Communication protocols for dealing with Staff to ensure the information delivered is relevant, appropriate and timely, and ensure they are in line with Fine Brothers’ policies and procedures.
• Manage the HRIS to meet the needs of the Company and report lapses and challenges to HR Manager.
• Represent Fine Brothers at meetings if required, with external agencies/bodies/groups that are necessary for the proper discharge of the post.
• Performs other duties as assigned.
• You are responsible for your continuous professional and personal self-development.
• Therefore, this Job Description is an outline of the current broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. It will be reviewed and updated in line with future needs.

Accountability

• Support the HR Manager through the development and implementation of best practices in Human Resources Management.
• Ensure that the Human Resources team fulfils its role within the company on a day to day basis.
• Be accountable to the HR Manager in all matters relating to the Human Resources function and team.
• Responsible for managing Human Resources team at an operational level
• Provide professional support and advice to all Line Managers in relation to Human Resource issues.

Qualifications, Experience & Person Specification

The candidate must, on the latest date for receiving completed application forms for the office, possess:

Essential:

• Demonstrable experience in recruitment, HRIS and creating of policies and procedures
• Familiarity with the application of employment law in the workplace
• Experience in managing Investigations
• Experience in managing HR projects e.g. implementation of performance management
• Systems, designing and creating an Employee Handbook, managing staff satisfaction

Personal Attributes:

• Excellent interpersonal and communication skills.
• Demonstrable evidence of creative initiatives.
• Degree in Human Resource Management or related qualification. CIPM qualified
• Minimum of 4 years Human Resources experience with 2 years supervisory experience surveys for the company.

Salary: N60,000 - N150,000 / month.