Social Media Specialist at Fine Brothers Limited

Job Summary

• The primary obligation of a Customer Service / Social Media representative is to manage our online presence while maintaining good customer service experience for both new and returning customers.
• In this role, you will oversee our social media platforms, including Whatsapp, Facebook, Instagram, and Twitter. You will also conduct market research and develop multi-platform social media marketing campaigns.

Job Responsibilities

• Maintain a posting calendar
• Cultivate engagement with our followers and social media users
• Grow our online brand through a multi-platform campaign
• Assess our progress with tools like Google Analytics
• Attend to customers complaints and enquiries through any of the social media handles
• Research audience preferences and discover current trends
• Create engaging text, image and video content
• Design posts to sustain readers’ curiosity and create buzz around new products and send to the appropriate quarters for approval
• Facilitate online conversations with customers and respond to queries
• Report online reviews and feedback from customers and fans to the appropriate quarters
• Develop an optimal posting schedule, considering web traffic and customer engagement metrics
• Oversee social media accounts’ layout
• Suggest new ways to attract prospective customers, like promotions and competitions
• Any other assignment as may be given by the management.

Essential

The candidate must possess:

• Bachelor’s Degree in Digital Marketing, Communications or a related field
• Three or more years’ experience in customer service, social media management or a related position
• An active presence across multiple social media platforms
• Our ideal applicant have an in-depth knowledge of digital marketing and several years of experience with content creation, whether that be in blogging, graphic design, or videography. You should also be skilled with Adobe Photoshop and other design programs.
• Experience with content creation and search engine optimization
• Familiarity with social media best practices
• Strong analytical, writing, and organizational skills
• Creativity and technical aptitude
• Exceptional organization skills and a strong work ethic

Personal Attributes:

• Excellent verbal and written communication skills.
• Demonstrable evidence of creative initiatives.
• Degree in Customer relationship management, digital marketing or related qualification.

Salary: N68,000 - N73,000 / month.