Jobs at Elvaridah

Job Purpose

• The Executive Assistant provides high-level administrative and strategic support to the CEO/Managing Director, ensuring the efficient management of executive priorities, schedules, communications, and confidential matters.
• The role requires exceptional organizational skills, discretion, attention to detail, and the ability to manage multiple tasks in a fast-paced business environment.
• The Executive Assistant serves as a key liaison between the executive office, internal teams, clients, and external stakeholders.

Key Responsibilities
Executive Support:

• Manage the CEO/Managing Director's calendar, appointments, meetings, and travel arrangements.
• Coordinate daily schedules, ensuring efficient time management and prioritization of key activities.
• Prepare meeting agendas, presentations, reports, and briefing materials.
• Attend meetings where required, take accurate minutes, and follow up on action items.
• Screen and manage incoming emails, calls, and correspondence on behalf of the executive.
• Draft, proofread, and prepare professional correspondence, reports, and other business documents.

Administrative & Office Management:

• Organize and maintain confidential files, records, and documentation.
• Coordinate domestic and international travel, accommodation, and logistics.
• Process expense reports and maintain executive office records.
• Ensure the executive office operates efficiently and professionally.
• Manage office supplies and administrative requirements for the executive office.

Communication & Stakeholder Management:

• Serve as the primary point of contact between the executive office and internal/external stakeholders.
• Coordinate communication with clients, partners, vendors, and regulatory bodies.
• Build and maintain positive professional relationships with key stakeholders.
• Handle confidential and sensitive information with the highest level of discretion.

Project Coordination:

• Assist in planning, coordinating, and tracking strategic projects and business initiatives.
• Monitor project timelines and ensure follow-up on assigned deliverables.
• Coordinate cross-functional meetings and ensure timely completion of action items.
• Support business planning and executive decision-making with research and analysis.

Reporting & Documentation:

• Prepare executive reports, dashboards, presentations, and business summaries.
• Compile data and generate reports for management meetings.
• Maintain accurate records of meetings, decisions, and organizational documentation.
• Conduct research and provide relevant information to support business decisions.

Event & Meeting Coordination:

• Coordinate executive meetings, board meetings, conferences, and corporate events.
• Arrange meeting venues, logistics, catering, and presentation materials.
• Ensure all meeting documentation is prepared and distributed in advance.
• Follow up on post-meeting deliverables and commitments.

Confidentiality & Compliance:

• Maintain strict confidentiality regarding company information and executive matters.
• Ensure compliance with company policies and administrative procedures.
• Handle sensitive documents and information with professionalism and integrity.

Key Performance Indicators (KPIs)

• Executive calendar efficiency and schedule management.
• Timely completion of assigned tasks and follow-ups.
• Accuracy and quality of reports, presentations, and correspondence.
• Meeting coordination effectiveness and action item completion.
• Stakeholder satisfaction and responsiveness.
• Confidential document management and compliance.
• Administrative efficiency and process improvement.
• Executive satisfaction with support provided.

Requirements

• Bachelor's Degree in Business Administration, Management, Secretarial Administration, Communications, or a related field.
• Professional certification in Executive Assistance, Project Management, or Office Administration is an added advantage.

Experience:

• 2–5 years of experience as an Executive Assistant, Personal Assistant, or in a similar administrative support role.
• Experience supporting C-suite executives or senior management is highly preferred.
• Proven experience managing confidential information and executive-level priorities.

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Job Purpose

• The Operations Manager is responsible for overseeing the day-to-day operations across the company's fashion, lounge, and beauty business units.
• The role ensures operational efficiency, exceptional customer experiences, seamless coordination between departments, and the effective execution of business strategies.
• The Operations Manager will drive process improvements, manage teams, oversee inventory and vendor relationships, and ensure that all business units operate profitably while maintaining the company's brand standards.

Key Responsibilities
Operational Management:

• Oversee the daily operations of the fashion retail store, lounge, and beauty business.
• Develop and implement operational policies, procedures, and service standards across all business units.
• Ensure smooth coordination between departments to achieve business objectives.
• Monitor operational performance and recommend improvements to increase efficiency and profitability.
• Ensure compliance with company policies, health and safety regulations, and statutory requirements.

Team Leadership & People Management:

• Supervise, coach, and manage department supervisors and operational staff.
• Conduct regular performance reviews and provide continuous feedback and development.
• Coordinate staff scheduling to ensure adequate coverage across all business units.
• Foster a culture of accountability, professionalism, teamwork, and excellent customer service.
• Identify staffing needs and  work with HR to recruit, onboard, and retain high-performing employees.

Customer Experience:

• Ensure customers receive exceptional service across all touchpoints.
• Resolve customer complaints and operational issues promptly and professionally.
• Monitor customer feedback and implement service improvement initiatives.
• Maintain premium service standards that align with the company's brand identity.

Inventory & Supply Chain Management:

• Oversee inventory management for fashion merchandise, beauty products, and operational supplies.
• Monitor stock levels and coordinate timely replenishment with vendors and suppliers.
• Implement inventory control measures to minimize losses, wastage, and stock discrepancies.
• Conduct periodic stock counts and reconcile inventory records.

Financial & Business Performance:

• Monitor operational expenses and ensure cost-effective resource utilization.
• Prepare operational reports, budgets, and performance analyses.
• Track key performance indicators (KPIs) and implement corrective actions where necessary.
• Work closely with Finance to ensure accurate reporting, stock accountability, and expense management.
• Identify opportunities to increase revenue and improve operational efficiency.

Vendor & Facility Management:

• Build and maintain strong relationships with suppliers, contractors, and service providers.
• Negotiate contracts and ensure timely procurement of goods and services.
• Oversee maintenance of company facilities and equipment.
• Ensure all locations maintain excellent cleanliness, aesthetics, and operational readiness.

 Sales & Commercial Support:

• Collaborate with the marketing and sales teams to execute promotional campaigns, product launches, and special events.
• Support merchandising and visual presentation standards within the fashion business.
• Ensure operational readiness for campaigns, seasonal sales, and customer engagement activities.
• Monitor sales performance and recommend operational improvements that support revenue growth.

Compliance & Risk Management:

• Ensure compliance with labour laws, health and safety regulations, and company policies.
• Implement operational risk management procedures to safeguard company assets.
• Maintain proper documentation, records, and operational reports.
• Ensure security procedures are followed across all business units.

Key Performance Indicators (KPIs)

• Achievement of operational efficiency targets.
• Customer satisfaction and service quality ratings.
• Revenue growth and profitability across business units.
• Inventory accuracy and stock loss reduction.
• Staff productivity and retention.
• Operational cost management.
• Timely execution of projects and business initiatives.
• Compliance with operational policies and regulatory requirements.

Qualifications

• Bachelor's Degree in Business Administration, Operations Management, Hospitality Management, Retail Management, or a related field.
• A master's degree or relevant professional certification is an added advantage.

Experience:

• Minimum of 5–7 years of operations management experience in retail, hospitality, luxury lifestyle, fashion, beauty, or multi-business operations.
• Demonstrated experience managing multiple business units simultaneously.
• Experience in inventory management, team leadership, and operational strategy.
• Proven ability to improve operational processes and drive business growth.

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Job Purpose

• The Aesthetic Nurse is responsible for delivering safe, high-quality aesthetic and cosmetic treatments while ensuring exceptional patient care and satisfaction.
• The role involves conducting patient assessments, assisting with and performing non-surgical aesthetic procedures within scope of practice, providing pre- and post-treatment care, maintaining accurate clinical records, and supporting the overall operations of the aesthetic clinic.
• The ideal candidate is passionate about aesthetics, detail-oriented, and committed to delivering outstanding patient experiences.

Key Responsibilities
Clinical & Patient Care:

• Conduct comprehensive patient assessments and obtain relevant medical histories.
• Assist physicians with aesthetic and cosmetic procedures where required.
• Perform non-invasive and minimally invasive aesthetic treatments within professional scope and clinic protocols.
• Administer treatments such as chemical peels, microneedling, IV therapy, skin rejuvenation treatments, and other nurse-led aesthetic procedures.
• Prepare treatment rooms, equipment, and patients before procedures.
• Monitor patients during and after treatments, ensuring their comfort and safety.
• Provide appropriate pre-treatment and post-treatment education and care instructions.
• Identify and escalate any adverse reactions or complications promptly.

Patient Consultation & Education:

• Educate patients on treatment options, expected outcomes, risks, and aftercare.
• Build strong relationships with patients through excellent communication and follow-up care.
• Conduct follow-up consultations to monitor treatment outcomes and patient satisfaction.
• Promote patient confidence by maintaining professionalism, empathy, and confidentiality.

Clinic Operations:

• Maintain accurate and confidential patient records in accordance with regulatory standards.
• Ensure treatment rooms are clean, organized, and compliant with infection prevention and control standards.
• Monitor inventory levels of medical supplies, skincare products, and consumables.
• Assist with stock management and ordering of clinical supplies.
• Ensure proper sterilization and maintenance of medical equipment.

 Sales & Client Experience:

• Recommend suitable skincare products and treatment plans based on patients' needs.
• Support the achievement of clinic sales and treatment targets through ethical product and service recommendations.
• Deliver a premium client experience that encourages repeat visits and referrals.
• Handle patient concerns and complaints professionally and promptly.

Compliance & Quality Assurance:

• Ensure compliance with nursing regulations, clinic policies, and healthcare standards.
• Adhere to infection prevention and control protocols.
• Maintain patient confidentiality and comply with data protection requirements.
• Participate in continuous professional development and clinical training.

Key Performance Indicators (KPIs)

• Patient satisfaction ratings.
• Treatment success and patient retention.
• Compliance with clinical and safety protocols.
• Accuracy and completeness of patient documentation.
• Achievement of treatment and retail sales targets.
• Patient follow-up completion rate.
• Inventory accuracy and minimal wastage.
• Adherence to appointment schedules.

Qualifications

• Registered Nurse (RN) with a valid Nursing and Midwifery Council of Nigeria (NMCN) license.
• Bachelor's Degree in Nursing or a related healthcare field.
• Certification in Aesthetic Nursing or Cosmetic Procedures is an added advantage.
• Current Basic Life Support (BLS) certification is an added advantage.

Experience:

• 2 - 4 years of nursing experience.
• At least 1–2 years of experience in an aesthetic, cosmetic, dermatology, plastic surgery, or wellness clinic is preferred.
• Experience performing aesthetic procedures and skincare treatments is highly desirable.