Jobs at Elvaridah

About the Role

• The Business Manager will oversee the day-to-day operations of the salon, ensuring smooth service delivery, excellent customer experience, efficient team performance, and strong business growth.
• The ideal candidate must be smart, proactive, competent, and able to make sound operational and financial decisions. Salon management experience is mandatory.

Key Responsibilities
Operations Management:

• Oversee daily salon operations to ensure seamless workflow.
• Ensure all salon services are delivered efficiently and to a high standard.
• Manage staff schedules, attendance, and shift planning.
• Monitor inventory levels and ensure timely restocking of products and supplies.
• Ensure the salon environment is clean, organized, safe, and customer-ready at all times.

Staff Leadership & Performance:

• Supervise salon staff (stylists, technicians, front desk etc.).
• Conduct performance reviews and support staff development.
• Enforce company policies, procedures, and professional standards.
• Address staff concerns and maintain a positive, productive team environment.

Customer Experience & Relationship Management:

• Ensure every client receives top-tier service and attention.
• Handle client complaints, feedback, and requests professionally.
• Build strong customer relationships to encourage repeat business.
• Monitor client satisfaction levels and implement improvements when needed.

Sales, Revenue & Financial Oversight:

• Monitor daily sales, service revenue, and product sales.
• Prepare weekly/monthly performance and financial reports for management.
• Identify opportunities to increase revenue (promotions, packages, partnerships).
• Ensure proper cash handling and compliance with financial procedures.

Business Growth & Strategy:

• Propose ideas for business improvement and operational efficiency.
• Stay updated on beauty industry trends, competitors, and best practices.
• Work with management on marketing plans, social media engagement, and customer acquisition strategies.
• Support recruitment and onboarding of staff when required.

Requirements

• 2-3 years experience in a Business Manager/Operations Manager role.
• Mandatory: Previous experience managing a salon or beauty business.
• Strong leadership, decision-making, and people management skills.
• Excellent communication and customer service abilities.
• Strong understanding of salon operations, products, and services.
• Proficiency in basic reporting, record-keeping, and using salon management tools (where applicable).
• Ability to multitask, stay organized, and work under minimal supervision.
• Smart, proactive, resourceful, and trustworthy.

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Role Overview

• The Business Development Manager (BDM) is responsible for driving revenue growth, expanding market presence, and developing strong, sustainable client relationships.
• As a mid-level role, this position requires a strategic thinker with hands-on sales experience, strong negotiation skills, and the ability to identify business opportunities while leading the execution of growth initiatives.
• The BDM will manage the full sales cycle, coordinate with cross-functional teams, and contribute directly to shaping the company’s business expansion strategy.

Key Responsibilities
Strategic Sales & Revenue Growth:

• Develop and implement sales strategies to meet monthly and quarterly revenue targets.
• Identify and pursue high-value business opportunities across key sectors.
• Lead the end-to-end sales cycle—from prospecting to pitching, negotiation, closing, and post-sales follow-up.
• Build and manage a strong sales pipeline with consistent lead generation activities.

Client Relationship Management:

• Build, nurture, and expand relationships with existing and prospective clients.
• Conduct high-level client meetings, presentations, and product/service demonstrations.
• Understand client needs and recommend tailored solutions to improve service uptake.
• Ensure a high standard of customer satisfaction to drive retention and repeat business.

Market Research & Business Strategy:

• Conduct continuous market and competitor analysis to identify trends and opportunities.
• Provide management with insights on business risks, industry changes, and growth opportunities.
• Contribute to the development of new products, packages, or services based on market demand.

Proposal, Documentation & Reporting:

• Prepare professional proposals, quotations, RFQs, and business presentations.
• Maintain detailed reports on sales performance, pipeline forecasts, and client activities.
• Ensure CRM and internal systems are updated with accurate client information and progress.

Collaboration & Leadership:

• Work closely with marketing, operations, finance, and customer service teams for seamless delivery.
• Provide guidance to junior sales or business development staff when necessary.
• Participate in strategy meetings and contribute to long-term business planning.
• Represent the company at meetings, trade shows, and industry events.

Requirements
Education & Experience:

• Bachelor’s Degree in Business Administration, Marketing, or a related field.
• 3 - 6 years of relevant experience in business development, sales, or account management.
• Industry-specific experience (customize if needed—printing, branding, tech, etc.) is a strong advantage.