Business Manager (Salon) at Elvaridah

About the Role

• The Business Manager will oversee the day-to-day operations of the salon, ensuring smooth service delivery, excellent customer experience, efficient team performance, and strong business growth.
• The ideal candidate must be smart, proactive, competent, and able to make sound operational and financial decisions. Salon management experience is mandatory.

Key Responsibilities
Operations Management:

• Oversee daily salon operations to ensure seamless workflow.
• Ensure all salon services are delivered efficiently and to a high standard.
• Manage staff schedules, attendance, and shift planning.
• Monitor inventory levels and ensure timely restocking of products and supplies.
• Ensure the salon environment is clean, organized, safe, and customer-ready at all times.

Staff Leadership & Performance:

• Supervise salon staff (stylists, technicians, front desk etc.).
• Conduct performance reviews and support staff development.
• Enforce company policies, procedures, and professional standards.
• Address staff concerns and maintain a positive, productive team environment.

Customer Experience & Relationship Management:

• Ensure every client receives top-tier service and attention.
• Handle client complaints, feedback, and requests professionally.
• Build strong customer relationships to encourage repeat business.
• Monitor client satisfaction levels and implement improvements when needed.

Sales, Revenue & Financial Oversight:

• Monitor daily sales, service revenue, and product sales.
• Prepare weekly/monthly performance and financial reports for management.
• Identify opportunities to increase revenue (promotions, packages, partnerships).
• Ensure proper cash handling and compliance with financial procedures.

Business Growth & Strategy:

• Propose ideas for business improvement and operational efficiency.
• Stay updated on beauty industry trends, competitors, and best practices.
• Work with management on marketing plans, social media engagement, and customer acquisition strategies.
• Support recruitment and onboarding of staff when required.

Requirements

• 2-3 years experience in a Business Manager/Operations Manager role.
• Mandatory: Previous experience managing a salon or beauty business.
• Strong leadership, decision-making, and people management skills.
• Excellent communication and customer service abilities.
• Strong understanding of salon operations, products, and services.
• Proficiency in basic reporting, record-keeping, and using salon management tools (where applicable).
• Ability to multitask, stay organized, and work under minimal supervision.
• Smart, proactive, resourceful, and trustworthy.