Jobs at E'sorae Luxury

Key Responsibilities

• Customer Engagement: Proactively engage with customers through various channels, including email, phone, and social media, to understand their needs and preferences.
• Issue Resolution: Address customer inquiries, concerns, and feedback promptly and effectively, striving for first-contact resolution.
• Relationship Building: Build strong and lasting relationships with customers, fostering loyalty and repeat business.
• Feedback Analysis: Collect and analyze customer feedback to identify trends, areas for improvement, and opportunities for enhancement.
• Process Improvement: Collaborate with cross-functional teams to improve customer-facing processes and contribute to a positive customer experience.
• Customer Advocacy: Encourage satisfied customers to become brand advocates through testimonials, reviews, and referrals.
• Data Management: Maintain accurate and detailed customer records, ensuring confidentiality and compliance with data protection regulations.

Qualifications

• Bachelor's Degree in Business, Marketing, or a related field.
• 2 - 4 years work experience.
• Proven experience in a customer service or customer experience role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-centric mindset.
• Familiarity with customer relationship management (CRM) software.
• Ability to work in a fast-paced environment and adapt to evolving customer needs.
• A customer-focused professional with a passion for creating positive experiences

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Key Responsibilities

• Prospecting and Lead Generation: Identify and pursue new business opportunities through market research, networking, and cold calling to build a robust sales pipeline.
• Client Relationship Management: Cultivate and maintain strong relationships with existing clients, understanding their needs, and providing solutions to meet their objectives.
• Sales Presentations: Deliver compelling and persuasive sales presentations to prospective clients, showcasing the value and benefits of our products/services.
• Negotiation and Closing: Lead negotiations, address objections, and close sales deals to meet or exceed sales targets.
• Market Intelligence: Stay informed about industry trends, competitor activities, and market dynamics to position our offerings effectively.
• Sales Reporting: Provide regular and accurate sales reports, forecasts, and updates to the management team.

Qualifications

• Bachelor's Degree in Business, Marketing, or a related field.
• 2 - 4 years work experience.
• Proven experience in B2B sales, with a track record of meeting or exceeding sales targets.
• Strong communication, negotiation, and interpersonal skills.
• Self-motivated with a proactive and results-oriented approach.
• Ability to work independently and collaboratively within a team.
• Familiarity with CRM software and sales analytics tools.
•  2-4 Yers experience.
• You are a goal-driven and customer-focused sales professional

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Key Responsibilities

• Lead and motivate the retail team to achieve sales targets and deliver outstanding customer service.
• Ensure effective day-to-day operations, including staffing, scheduling, and training.
• Monitor and analyze sales and inventory data to make informed decisions for product selection and merchandising.
• Implement visual merchandising strategies to enhance the store's appearance and drive sales.
• Foster a positive and collaborative work environment, promoting teamwork and continuous improvement.
• Manage inventory levels to prevent stockouts and overstock situations.
• Address customer inquiries and concerns, ensuring a high level of customer satisfaction.
• Collaborate with the marketing team to execute promotions and events to drive foot traffic and sales.
• Maintain a safe and organized store environment, adhering to company policies and procedures.

Qualifications

• Bachelor's Degree in Business, Retail Management, or a related field (preferred).
• 5 - 7 years work experience.
• Proven experience in retail management, with a track record of achieving and exceeding sales targets.
• Strong leadership and communication skills.
• Excellent organizational and time-management abilities.
• Knowledge of retail operations, including inventory management and merchandising.
• Customer-focused with a passion for delivering exceptional service.
• Ability to adapt to a fast-paced and evolving retail environment.
• Proficient in Microsoft Office and point-of-sale (POS) systems.
• You are a results-driven and customer-focused retail professional