Customer Experience Executive at E'sorae Luxury

Key Responsibilities

• Customer Engagement: Proactively engage with customers through various channels, including email, phone, and social media, to understand their needs and preferences.
• Issue Resolution: Address customer inquiries, concerns, and feedback promptly and effectively, striving for first-contact resolution.
• Relationship Building: Build strong and lasting relationships with customers, fostering loyalty and repeat business.
• Feedback Analysis: Collect and analyze customer feedback to identify trends, areas for improvement, and opportunities for enhancement.
• Process Improvement: Collaborate with cross-functional teams to improve customer-facing processes and contribute to a positive customer experience.
• Customer Advocacy: Encourage satisfied customers to become brand advocates through testimonials, reviews, and referrals.
• Data Management: Maintain accurate and detailed customer records, ensuring confidentiality and compliance with data protection regulations.

Qualifications

• Bachelor's Degree in Business, Marketing, or a related field.
• 2 - 4 years work experience.
• Proven experience in a customer service or customer experience role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-centric mindset.
• Familiarity with customer relationship management (CRM) software.
• Ability to work in a fast-paced environment and adapt to evolving customer needs.
• A customer-focused professional with a passion for creating positive experiences