Jobs at Dangote

Job Summary

• At Dangote Cement Plc, we are currently seeking a friendly and dedicated Forklift Operator to join our team.
• As a Forklift Operator, you will be responsible for ensuring the safe and efficient movement of materials and goods around our warehouses and industrial sites.

Key Duties & Responsibilities

• Operate forklifts to move pallets of products between storage racks and workstations.
• Inspect pallets to ensure they are structurally sound and safe for use.
• Perform daily safety and maintenance checks of machinery.
• Adhere to all relevant legislation, policies, and procedures to operate the forklift safely and efficiently.
• Safely and securely store the forklift after use.
• Participate in routine maintenance of the forklift.
• Report any maintenance or repair requirements to the Shift Manager.
• Promote and practice workplace safety.

Requirements

• Minimum of SSCE (Senior Secondary School Certificate Examination) or equivalent.
• Valid Forklift Operator certification.
• At least 4 years of experience operating a forklift.
• Good communication and interpersonal skills.
• Attention to detail and ability to follow instructions.
• Ability to work effectively in a team.

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Job Summary

• We are looking for a competent Safety Officer to articipate in implementing the DCP approved occupational safety program, analysing and administering various components of the safety programs.

Key Duties And Responsibilities

• Monitor DCP employees, contracts and sub contracts to ensure compliance safety rules and regulations.
• Ensue all persons including the general public, with proximity of DCP premises sites and operating locations are not exposed to the risks of health and safety.
• Ensure that work is carries out in a safe manner and acceptable standards with minimum risk to all persons, property, equipment and materials.
• Report near miss, unsafe act, unsafe conditions of contracts and sub contracts to DCP Management.
•  Ensure that contracts carry out toolbox on daily basis before starting of any work.
• Ensure that all necessary fire apparatus on site are maintained in serviceable condition and regular inspected.
• Ensure that necessary contact is made for emergency call out of medical facilities in case of serious accident or illness.
• Upon receipt of a report of noncompliance or any condition which poses a serious or imminent danger to health or health, issues a request for immediate corrective action from the contractors.
•  The elimination of risk of injury of all persons affected by DCP operations and prevention of damage to all property and plant.
• Perform any other duties as may be assigned from time to time by Head, Health, Safety and Environment.

Requirements
Education and Work Experience:

• Bachelor's degree or its equivalent in Engineering.
• Minimum of three (3) years relevant work experience. 

Skills And Competencies:

• Adequate knowledge of the cement and manufacturing industry.
• Adequate knowledge of HSE management requirements and regulations.
• Ability to adequately analyze an incident and proffer valuable solutions.
• Excellent communication and presentation skills
• Teamwork skills.

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development.

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Job Purpose / Summary

• To lead the entire customer success function, ensuring all customer requests, inquiries and issues are resolved in a timely and professional manner.
• This role is responsible for designing and delivering service experience that drives customer satisfaction, loyalty, and retention

Duties and Responsibilties

• Manage the daily operations of the entire customer service ecosystem, including the Call Center and regional Service Support teams.
• Oversee the call-off request function, ensuring adherence to all processing and validation SLAs.
• Serve as the primary escalation point for complex or sensitive customer issues that require senior management intervention.
• Analyze customer feedback, service metrics (e.g., First Call Resolution, CSAT), and issue trends to identify and drive systemic improvements.
• Develop and implement customer service policies, standards, and procedures across all teams.

Key Interfaces

• Internal: Distribution Planning Manager, Fleet Team, Commercial Ops Team, Regional Service Managers.
• External: Key Partner Stations/Customers.

Qualifications

• BSc / MSc in Business Management or a related field.
• 10+ years of experience in a customer service leadership role, preferably in a B2B environment.
• Proven experience designing and managing multi-channel customer service operations.
• Strong analytical skills with the ability to use data to improve the customer experience.
• Exceptional empathy, communication, and problem-solving skills.

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Job Summary 

• The Purchasing Manager - Local Purchase is responsible for leading and managing all domestic procurement activities necessary to sustain uninterrupted manufacturing operations.
• Ensuring availability of raw materials, packaging materials, and consumables by effectively planning, sourcing, and managing the procurement process at optimal cost, quality, and timelines, while maintaining healthy supplier relationships and minimizing inventory costs.

Job Purpose
Material Planning:

• Develop monthly, quarterly, and annual material requirement plans based on sales forecasts, production schedules, and inventory norms.
• Analyze stock levels and consumption trends to determine reorder points for PP resin, masterbatches, inks, BOPP films, and other raw materials.
• Coordinate with Production, Sales, and Stores teams to ensure alignment between demand and supply.

Procurement Management:

• Identify and evaluate suppliers for raw materials, packaging materials, and indirect materials.
• Negotiate prices, payment terms, delivery schedules, and quality requirements with suppliers.
• Issue purchase orders and track deliveries to ensure timely availability of materials.
• Develop and maintain supplier contracts and agreements to ensure long-term supply security.

Supplier Relationship & Development:

• Maintain healthy relationships with local and international suppliers.
• Evaluate supplier performance on quality, delivery, and cost parameters.
• Develop alternate suppliers to mitigate risks related to supply disruptions.

Cost & Inventory Control:

• Monitor market trends for raw materials to make cost-effective purchase decisions.
• Implement strategies to optimize inventory holding while preventing stock-outs.
• Control procurement budget and achieve cost savings without compromising quality.
• Drive cost-reduction initiatives on domestic spend without compromising quality or safety standards.
• Conduct regular market price analysis for standard consumables (fuel, lubricants, general office supplies) to ensure competitive sourcing.

Compliance & Quality:

• Ensure all procured materials meet required technical specifications and quality standards.
• Maintain compliance with company policies, legal regulations, and environmental guidelines for chemical and polymer procurement.
• Ensure proper documentation for imports, customs clearance, and statutory compliance (if applicable).

Team & Process Management

• Lead and train a team of procurement officers and storekeepers.
• Implement ERP/MRP systems for material planning and tracking.
• Continuously improve procurement processes to enhance efficiency and reduce lead time.

Person Specification
Education / Experience / Knowledge:

• Bachelor's Degree in Supply Chain Management, Procurement, Business Administration, or Industrial Engineering or related field. MBA will be an added advantage.
• A minimum of 7 - 10 years’ experience in procurement/material planning with at least 3 years in managerial role in a polymer processing or PP woven sack manufacturing industry.
• Understanding of polypropylene rasin grades, masterbatch pigments, UV additives, and related raw materials.
• Familiarity with woven sack production processing (extrusion, weaving, laminating, printing, sewing).
• ERP/MRP system and MS Office proficiency.

Competencies:

• Strong negotiation and vendor management skills.
• Excellent analytical and planning abilities.
• Strong leadership and team management skills
• Commercial awareness of raw material price trends.
• Problem-solving and conflict resolution skills.

Role specific requirements:

• Flexibility to work at multiple locations, travel, and flexible working hours.
• The capacity and self-confidence to innovate.