Jobs at Cobbler Care Limited

Job Description

• Taking proper and detailed inventory of all stocked items
• Disbursement of required stocked items
• Report shortage of required items timely
• Ensure safety of all items in your possession
• Prepare weekly report on usage and balance of stocked items.

Requirements

• Candidates should possess an OND qualification with 1 - 2 years work experience.

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Job Description

• The customer service representative is responsible for providing effective customer service to all customers by using knowledge of company products and services.
• He/she is to process orders,manage customers queries and complaints effectively.

Requirements

• Candidates should possess an OND / HND / B.Sc Degree with 1 - 6 years relevant work experience.

Salary
N60,000 - N80,000 Monthly.

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Job Description

• Communicating with customers throught various channels.
• Process customers requests/ changes/ returns according to established department policies and procedures.
• Perform payment/ Courier service on behalf of customer.
• Close monitoring of client’s shipments on daily basis.
• Resolve customer complaints via phone, email, mail or social media.
• Maintaining a positive, emphatic and professional attitude towards customers at all times.
• Manage and prioritize multiple concerns simultaneously.
• Provide appropriate and correct information to incoming customer requests status and product knowledge requests.
• A positive attitude, even when faced with misplaced criticism of frustration.
• Use telephones to reach out to customers and verify information.
• Greet customers warmly and accepting problem or reason for calling.
• Taking requests nd communicating company bank/payment details and options.
• Provide timely feedback to company, management regarding challenges or customer concern
• Partnership with various teams to meet and exceed customer service expectations.
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers.

Requirements

• BA / B.Sc qualification.
• Minimum of 2 years of experience in a customer service role,
• Excellent verbal and written communication skills to interact with customers effectively and professionally. Ability to convey complex information in a clear and concise manner.
• Problem-Solving: Strong problem-solving and critical-thinking abilities to identify and address customer concerns promptly and effectively. Capacity to think on your feet and make informed decisions.
• Empathy: Empathetic and patient approach when dealing with customers.
• Product Knowledge: Thorough knowledge of the company's products, services, and policies. Continuously update and enhance product knowledge to provide accurate information to customers.
• Multitasking: Excellent organizational and multitasking skills to manage multiple customer inquiries simultaneously.
• Time Management: Strong time management skills to prioritize tasks, meet deadlines, and manage workload efficiently.
• Customer Focus: Strong dedication to customer satisfaction, always striving to exceed expectations and deliver exceptional service.
• Candidate based around Surulere and Magodo Axis.

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Job Responsibilities

• Ensuring that the daily office needs are met.
• Perform other administrative support tasks.
• Monitor and manage inventory of office supplies; order and distribute office supplies as necessary.
• Coordinate office activities and operations to secure efficiency and compliance to company policies.
• Responsible for purchasing and tracking of office supplies.
• Pass information concerning building/generator repairs.
• Supervise administrative staff and divide responsibilities to ensure performance.
• Track stocks of office supplies and place orders when necessary.
• Assists with organizing events when necessary.
• Maintains stock of supplies by anticipating work requirements, ordering supplies, and distributing supplies where necessary.
• Performs additional duties when required.

Qualifications / Experience

• SSCE Holder, OND
• 1 - 3 years of relevant experience in an office setting, preferably in an administrative or clerical role.
• A Male Preferable.
• Proven experience as an office administrator, office assistant or relevant role.
• Excellent organizational skills, ability to prioritize, and comfortable working independently.
• Exceptional oral and written communication skills, including strong spelling, grammar, and punctuation.
• Must be committed to providing outstanding customer service and demonstrate strong interpersonal skills.
• Strong attention to detail.
• Ability to operate general office equipment.
• Candidate must reside around Ikeja, Ketu, Magodo,Ojota, Maryland Axis