.Customer Service & Logistics Officer at Cobbler Care Limited

Job Description

• Communicating with customers throught various channels.
• Process customers requests/ changes/ returns according to established department policies and procedures.
• Perform payment/ Courier service on behalf of customer.
• Close monitoring of client’s shipments on daily basis.
• Resolve customer complaints via phone, email, mail or social media.
• Maintaining a positive, emphatic and professional attitude towards customers at all times.
• Manage and prioritize multiple concerns simultaneously.
• Provide appropriate and correct information to incoming customer requests status and product knowledge requests.
• A positive attitude, even when faced with misplaced criticism of frustration.
• Use telephones to reach out to customers and verify information.
• Greet customers warmly and accepting problem or reason for calling.
• Taking requests nd communicating company bank/payment details and options.
• Provide timely feedback to company, management regarding challenges or customer concern
• Partnership with various teams to meet and exceed customer service expectations.
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers.

Requirements

• BA / B.Sc qualification.
• Minimum of 2 years of experience in a customer service role,
• Excellent verbal and written communication skills to interact with customers effectively and professionally. Ability to convey complex information in a clear and concise manner.
• Problem-Solving: Strong problem-solving and critical-thinking abilities to identify and address customer concerns promptly and effectively. Capacity to think on your feet and make informed decisions.
• Empathy: Empathetic and patient approach when dealing with customers.
• Product Knowledge: Thorough knowledge of the company's products, services, and policies. Continuously update and enhance product knowledge to provide accurate information to customers.
• Multitasking: Excellent organizational and multitasking skills to manage multiple customer inquiries simultaneously.
• Time Management: Strong time management skills to prioritize tasks, meet deadlines, and manage workload efficiently.
• Customer Focus: Strong dedication to customer satisfaction, always striving to exceed expectations and deliver exceptional service.
• Candidate based around Surulere and Magodo Axis.