Communicating with customers throught various channels.
Process customers requests/ changes/ returns according to established department policies and procedures.
Perform payment/ Courier service on behalf of customer.
Close monitoring of client’s shipments on daily basis.
Resolve customer complaints via phone, email, mail or social media.
Maintaining a positive, emphatic and professional attitude towards customers at all times.
Manage and prioritize multiple concerns simultaneously.
Provide appropriate and correct information to incoming customer requests status and product knowledge requests.
A positive attitude, even when faced with misplaced criticism of frustration.
Use telephones to reach out to customers and verify information.
Greet customers warmly and accepting problem or reason for calling.
Taking requests nd communicating company bank/payment details and options.
Provide timely feedback to company, management regarding challenges or customer concern
Partnership with various teams to meet and exceed customer service expectations.
Advise on company information
Take payment information and other pertinent information such as addresses and phone numbers.
Requirements
BA / B.Sc qualification.
Minimum of 2 years of experience in a customer service role,
Excellent verbal and written communication skills to interact with customers effectively and professionally. Ability to convey complex information in a clear and concise manner.
Problem-Solving: Strong problem-solving and critical-thinking abilities to identify and address customer concerns promptly and effectively. Capacity to think on your feet and make informed decisions.
Empathy: Empathetic and patient approach when dealing with customers.
Product Knowledge: Thorough knowledge of the company's products, services, and policies. Continuously update and enhance product knowledge to provide accurate information to customers.
Multitasking: Excellent organizational and multitasking skills to manage multiple customer inquiries simultaneously.
Time Management: Strong time management skills to prioritize tasks, meet deadlines, and manage workload efficiently.
Customer Focus: Strong dedication to customer satisfaction, always striving to exceed expectations and deliver exceptional service.
Gmail
Yahoomail