Jobs at Careers Verified

Description 

• A Customer Service Representative in Collections is responsible for contacting customers to collect overdue payments and resolve outstanding account balances.
• The role involves maintaining professionalism, adhering to company policies, and providing exceptional customer service while negotiating repayment plans or resolving disputes.
• This position requires strong communication, problem-solving, and time-management skills.

Key Responsibilities
Collections Activities:

• Contact customers via phone, email, or other communication channels to collect overdue payments.
• Notify customers of outstanding balances and payment deadlines.
• Negotiate repayment plans or settlements in alignment with company policies.

Customer Service:

• Handle customer inquiries regarding account balances, payment options, and billing discrepancies.
• Provide accurate information and resolve disputes promptly.
• Maintain a professional and empathetic approach to customers facing financial difficulties.

Account Management:

• Update customer account information, payment arrangements, and follow-up actions in the system.
• Monitor and track account activity to ensure adherence to agreed payment plans.
• Recommend accounts for escalation, legal action, or write-offs, when necessary

Reporting and Metrics:

• Prepare and submit daily/weekly reports on collection activities and outcomes.
• Monitor and achieve individual and team performance targets, including collection rates and call quality.

Requirements

• Interested candidates should possess a Bachelor's Degree, HND or OND qualification.

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Job Description

• Generate Revenue and promote the company’s investment products, especially payroll lending while maintaining her brand value and identity among prospective customers.
• Identify various public sector parastatals, agencies and ministries for marketing and sales of payroll lending, based on deduction at source, to the staff.
• Identify various credible private sector companies for marketing and sales of payroll lending, based on deduction at source, to the staff.

Qualifications / Experience

• First Degree in any Finance or figure-related field but preferably from the Management/Finance Fields.
• Minimum of 5 years post NYSC working Experience in a Finance Company, commercial bank or microfinance Bank-At least 3 years of payroll lending experience is key.
• Must possess a good knowledge of marketing
• Must be self-confident and self-driven
• Must be a very good team player.

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Responsibilities

• Generate Revenue and promote the company’s investment products while maintaining her brand value and identity among prospective customers.
• Developing the company’s marketing initiative, using market research and analysis to direct marketing strategy and planning.
• Perform KYC on all customers in strict adherence to the provisions of AML/CFT policy and regulations
• Respond proactively to customers’ needs

Qualifications

• First Degree in any Finance related field but preferably from the Management/Finance Fields.
• Minimum of 5 years post NYSC working Experience in a Finance Institution, commercial bank or microfinance Bank-At least 3 years of corporate banking experience is key.
• Possess relevant professional qualification(s)
• Must possess a good knowledge of marketing in the respective business environment and be result driven
• Must be self-confident and self-driven
• Possess excellent leadership quality.

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Job Description

• The Senior Banking Officer is responsible for developing new market initiatives, assessing new markets, and analyzing business opportunities. plans and directs all aspects of an organization's business development policies, objectives, and initiatives.

Responsibilities

• Developing the company’s marketing initiative, using market research and analysis to direct marketing strategy and planning.
• Generate Revenue and promote the company’s consumer products, while maintaining her brand value and identity among the prospective customers.
• He/She efficiently executes business strategies that are in line with organizational objectives.
• Perform KYC on all customers in strict adherence to the provisions of AML/CFT policy and regulations
• Respond proactively to customers’ needs

Qualification / Experience

• Bachelor's Degree in Business Administration, Marketing, Finance, or related field; master's degree is advantageous.
• Proven business development, sales, or marketing experience.
• Proficient in all Microsoft Office applications.
• Excellent analytical, problem-solving, and decision-making skills minimum of 7-10 years post-NYSC work experience in Finance Companies, Commercial banks Microfinance banks, or other CBN-licensed lending institutions. IPPIS portfolio management experience is an added advantage.
• Possess relevant professional qualification(s)
• Must possess excellent marketing skills and be result oriented
• Must be self-confident and self-driven.

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Job Description

• We are seeking a highly motivated and experienced Collection Officer to join our team.
• As a Collection Officer, you will be responsible for collecting outstanding debts from customers and ensuring that payments are made on time.

Responsibilities

• Contact customers via phone, email, or in-person to collect outstanding debts
• Negotiate payment plans with customers to ensure timely payments
• Maintain accurate records of customer interactions and payments
• Meet and exceed monthly collection targets
• Collaborate with internal teams to resolve customer complaints and issues
• Perform other duties as assigned by management

Requirements

• SSCE, OND, HND, or B.Sc in any field
• Little to no experience in collections or customer service
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving and negotiation skills
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
• Must reside within Ikeja, Ketu, ojodu, Lagos.

What We Offer

• Competitive salary of N65,000 per month
• Opportunity to work with a dynamic and growing company
• Comprehensive training and support.

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Description

• A Telesales Officer is responsible for making outbound calls to potential or existing customers to promote and sell products or services. The role involves building and maintaining customer relationships, achieving sales targets, and ensuring a high level of customer satisfaction.

Key Responsibilities
Sales and Lead Conversion:

• Make outbound calls to prospective or existing customers.
• Promote and sell products or services based on customer needs.
• Convert leads into sales by explaining the benefits and features of the product/service.

Customer Relationship Management:

• Build and maintain strong relationships with customers.
• Handle inquiries, resolve complaints, and provide appropriate solutions.
• Follow up on customer feedback and ensure satisfaction.

Achieving Targets:

• Meet or exceed daily, weekly, and monthly sales targets.
• Maintain a record of sales and conversions for performance tracking.

Product Knowledge:

• Stay updated on product/service features, pricing, and benefits.
• Provide accurate information to customers to aid their decision-making.

Data Management:

• Record customer interactions, inquiries, and feedback in the CRM system.
• Update and maintain an accurate database of leads and opportunities.

Compliance and Ethics:

• Adhere to company policies, procedures, and ethical guidelines.
• Ensure compliance with relevant laws, regulations, and quality standards.

Requirements
Educational Qualification and Experience

• High school diploma or equivalent (Bachelor’s degree preferred).
• Proven experience in telesales, telemarketing, or customer service is an advantage.

Key Skills:

• Excellent verbal communication and listening skills.
• Strong persuasion and negotiation abilities.
• Ability to handle rejection and remain motivated.
• Proficiency in using CRM software and basic computer applications.

Personal Attributes:

• Goal-oriented and self-motivated.
• Good organizational and time-management skills.
• Positive attitude and high level of professionalism.