Telesales Officer at Careers Verified

Description

• A Telesales Officer is responsible for making outbound calls to potential or existing customers to promote and sell products or services. The role involves building and maintaining customer relationships, achieving sales targets, and ensuring a high level of customer satisfaction.

Key Responsibilities
Sales and Lead Conversion:

• Make outbound calls to prospective or existing customers.
• Promote and sell products or services based on customer needs.
• Convert leads into sales by explaining the benefits and features of the product/service.

Customer Relationship Management:

• Build and maintain strong relationships with customers.
• Handle inquiries, resolve complaints, and provide appropriate solutions.
• Follow up on customer feedback and ensure satisfaction.

Achieving Targets:

• Meet or exceed daily, weekly, and monthly sales targets.
• Maintain a record of sales and conversions for performance tracking.

Product Knowledge:

• Stay updated on product/service features, pricing, and benefits.
• Provide accurate information to customers to aid their decision-making.

Data Management:

• Record customer interactions, inquiries, and feedback in the CRM system.
• Update and maintain an accurate database of leads and opportunities.

Compliance and Ethics:

• Adhere to company policies, procedures, and ethical guidelines.
• Ensure compliance with relevant laws, regulations, and quality standards.

Requirements
Educational Qualification and Experience

• High school diploma or equivalent (Bachelor’s degree preferred).
• Proven experience in telesales, telemarketing, or customer service is an advantage.

Key Skills:

• Excellent verbal communication and listening skills.
• Strong persuasion and negotiation abilities.
• Ability to handle rejection and remain motivated.
• Proficiency in using CRM software and basic computer applications.

Personal Attributes:

• Goal-oriented and self-motivated.
• Good organizational and time-management skills.
• Positive attitude and high level of professionalism.