Jobs at CapitalSage Technology Limited

Job Purpose

• The Channel Manger – Onboarding & Rewards (Kolotreat) owns and optimizes the user acquisition, KYC onboarding, and engagement incentive strategy for Kolomoni. This role leads the platform’s activation engine and loyalty ecosystem—ensuring that every new user is not only verified and onboarded seamlessly but is also activated into meaningful financial behaviors (saving, transacting, inviting others).
• This position also manages Kolotreat, Kolomoni’s branded rewards system, which powers cashback, referral bonuses, challenge rewards, loyalty points, and milestone incentives.

Key Responsibilities

Onboarding Product Ownership

• Design and manage the end-to-end new user journey across all entry points (Mobile App, USSD, Chatbot, Agent Referrals, CAC registration).
• Continuously optimize onboarding funnels for speed, drop-off reduction, and regulatory compliance.
• Build automated and personalized flows for KYC stages (Tier 0 to Tier 3).
• Design promotional/loyalty/incentive packages per channel

KYC & Identity Management

• Collaborate with the Compliance team to ensure KYC processes meet NDPR, CBN, and AML regulations.
• Integrate external ID verification APIs (e.g., NIMC, BVN, voter card, CAC).
• Monitor onboarding data quality, rejection rates, and user classification.

Kolotreat Rewards System Management

• Design the Kolotreat rewards engine architecture: reward types, levels, rules, frequency, and payout mechanisms.
• Launch and manage reward campaigns: first deposit, referral bonus, milestone streaks, and gamified challenges (If need be).
• Collaborate with Marketing and Data teams to personalize and A/B test reward interventions.

User Activation & Engagement Growth

• Define and track user activation metrics (onboarded → KYC → first transaction → repeat usage).
• Deploy nudges, tips, and lifecycle emails/notifications to encourage deeper engagement.
• Track and optimize referral growth loops and viral coefficient performance.

Cross-Platform Enablement

• Ensure onboarding and rewards programs work across all digital channels:
• Mobile App (core journey + reward center)
• USSD (*5250#)
• Chatbot (user verification and reward communication)
• Corporate Platform (for SMEs onboarding and bulk rewards)

Requirements

Required Qualification and Skills

• Bachelor’s degree in marketing (Digital Marketing), Economics, Business Administration and related fields.
• 4+ years of experience in Onboarding and Reward/channel management (preferably in fintech or banking).
• Deep understanding of user funnel metrics, LTV/CAC, and activation frameworks (e.g., AARRR).
• Rewards & Loyalty Program Management
• Hands-on experience with onboarding tools, CRM, push/email systems, and basic data tools (e.g., Mixpanel, Amplitude).
• Strong ability to bridge technical development with behavioral design and reward psychology.

Success Profile

• Growth-driven mindset focused on activation, not just acquisition.
• Data-literate and capable of iterating products based on user insights.
• Collaborative leader who works fluidly across Product, Marketing, Compliance, and Support.
• Creative about how to reward behavior, and rigorous in ensuring it delivers ROI.

go to method of application »

Job Purpose

• The Channel Manager – Corporate is responsible for overseeing Kolomoni’s corporate-facing digital platform(s), designed to serve MSMEs, merchants, institutional clients, agents, and enterprise partners. This role is central to enabling B2B and B2B2C interactions, offering access to key services such as bulk payments, business onboarding, corporate wallet management, CAC registration services, APIs, merchant billing, and settlements.
• The Channel Manager – Corporate ensures the end-to-end digital experience for businesses is robust, secure, and aligned with Kolomoni’s strategy to drive SME growth and institutional financial access.

Key Responsibilities

Platform Strategy & Channel Ownership

• Define and execute the strategy for Kolomoni’s business and enterprise platforms, including dashboards, portals, APIs, and management tools.
• Position the corporate channel as a revenue-generating engine, serving MSMEs, fintech partners, POS agents, and enterprise customers.
• Translate business needs into platform features that serve internal teams (sales & operations) and external customers (corporate clients, partners).

Product & Service Management

•  Own the end-to-end lifecycle of the corporate digital platform including CAC integration, bulk transactions, collections, payment disbursements, merchant management, and business KYC.
• Collaborate with Initiative Leads to incorporate offerings like loans, cards, rewards, and savings into the corporate portal.
• Manage platform design for varying business profiles: agents, merchants, vendors, NGOs, and enterprise partners.

Client Experience & Support Operations

• Build intuitive self-service flows for onboarding, settlement requests, transaction history, and account funding.
• Ensure alignment between corporate users and Kolomoni’s backend teams (account managers, risk, operations).
• Manage escalations and platform issues through collaboration with engineering and customer success.

System Integration & API Enablement

• Lead API integration strategy for B2B clients—e.g., disbursement APIs, transaction webhooks, wallet-as-a-service modules.
•  Ensure developer documentation and test environments are maintained and business-ready.

Regulatory & Risk Alignment

• Ensure that business accounts meet required KYC and compliance standards.
• Monitor transactional thresholds and enforce limits where applicable (fraud control, AML).
• Collaborate with Legal/Compliance for audit trails and business account monitoring.

Requirements

Required Qualification and Skills

• Bachelor’s degree in Banking and Finance, Economic, Business Administration, Management Information Systems (MIS) or related field.
•  4+ years of experience in mobile app/channel management (preferably in fintech or banking).
• A Master’s degree in Business Administration, Digital Strategy, or related fields would be an added advantage.

Skills

•  Strong commercial thinking and channel monetization experience.
•  Familiarity with SME needs and digital financial ecosystems in Nigeria.
• Technical aptitude for APIs, dashboards, and backend service design.
• Excellent stakeholder management and communication.

 Ideal Candidate Attributes

• Thinks like a product owner and operates like a business builder.
•  Has strong empathy for MSMEs and merchants navigating digital finance.
• Drives usage and adoption with measurable commercial impact.