Jobs at Bolton White Hotels & Apartments

Key Responsibilities

• Patrol hotel premises, including lobby, guest floors, parking areas, and back-of-house facilities, to detect and prevent security risks.
• Monitor CCTV systems, alarm panels, and access control equipment.
• Respond promptly to emergencies, alarms, and incidents such as theft, disturbances, or accidents.
• Enforce hotel policies, rules, and safety regulations to protect guests and staff.
• Assist in controlling access to restricted areas of the hotel.
• Conduct bag checks, vehicle inspections, and surveillance as required.
• Maintain accurate daily security logs, incident reports, and investigation records.
• Escort guests, staff, or valuables when necessary for safety.
• Support fire safety protocols by conducting routine checks of fire alarms, extinguishers, and emergency exits.
• Collaborate with local law enforcement or emergency services when required.
• Provide courteous assistance to guests and staff while maintaining vigilance and professionalism.

Qualifications & Skills

• Minimum of Secondary School Certificate (SSCE) or equivalent; additional security training or certifications preferred.
• Proven experience in security, law enforcement, or military background (hospitality security experience is an advantage).
• Knowledge of surveillance systems, emergency procedures, and security operations.
• Strong physical fitness and alertness.
• Excellent observation and problem-solving skills.
• Ability to handle stressful situations calmly and professionally.
• Good communication and interpersonal skills.
• High level of integrity, discretion, and reliability.

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Key Responsibilities

• Handle guest check-ins/check-outs, billing, and payment transactions accurately.
• Process cash, credit card, debit card, and other payment methods in compliance with hotel policies.
• Issue receipts, invoices, and refunds when necessary.
• Maintain accurate cash drawers and reconcile transactions at the beginning and end of shifts.
• Assist in preparing daily cashier reports, deposits, and financial records.
• Respond to guest inquiries about charges, payments, and billing issues.
• Support front office and F&B teams in handling guest accounts and room charges.
• Follow internal control procedures to prevent fraud and ensure compliance with financial standards.
• Maintain the confidentiality of guest and financial information.
• Provide courteous and professional service to all guests.

Qualifications & Skills

• Minimum of a B.Sc.in Accounting, Finance, Business Administration, or a related field.
• 1 - 3 years previous experience as a cashier, teller, or in a finance role; hospitality experience preferred.
• Strong numerical and analytical skills.
• Proficiency in using POS systems, hotel management software (e.g., Opera, Micros), and MS Office.
• Excellent communication and customer service skills.
• High level of integrity, accuracy, and attention to detail.
• Ability to work flexible shifts, weekends, and holidays.

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Job Summary

• The Hotel Accountant is responsible for managing the hotel’s financial transactions, maintaining accurate financial records, preparing reports, and ensuring compliance with accounting standards and company policies.
• This role ensures proper control of hotel revenues, expenses, assets, and liabilities to support management in decision-making and maintain profitability.

Key Responsibilities
Financial Accounting & Reporting:

• Record, classify, and summarize daily financial transactions of the hotel.
• Prepare monthly, quarterly, and annual financial statements.
• Monitor accounts payable, accounts receivable, and general ledger reconciliations.
• Ensure compliance with local tax regulations and timely filing of tax returns.
• Prepare payroll and ensure statutory deductions are remitted on time.

Revenue & Expense Management:

• Audit daily revenue reports and reconcile with front office and POS systems.
• Verify and analyze income from rooms, food & beverage, banquets, and other hotel departments.
• Track operating expenses and ensure cost control measures are followed.
• Conduct variance analysis and report discrepancies to management.

Internal Controls & Compliance:

• Implement and monitor internal financial controls.
• Ensure compliance with hotel accounting policies, corporate standards, and regulatory requirements.
• Support external and internal audits by providing required documentation.

Budgeting & Forecasting:

• Assist management in the preparation of annual budgets and forecasts.
• Monitor budget performance and highlight variances.
• Provide financial insights to support business strategy and profitability.

Cash & Asset Management:

• Manage cash flow and ensure sufficient funds for hotel operations.
• Monitor bank reconciliations and petty cash management.
• Safeguard hotel’s financial assets and maintain proper documentation.

Qualifications & Requirements

• Bachelor’s degree in Accounting, Finance, or related field.
• Professional certification (ICAN, or equivalent)is an added advantage.
• Minimum of 2–5years’ accounting experience, preferably in the hospitality industry.
• Strong knowledge of accounting principles, financial reporting, and taxation.
• Proficiency in hotel accounting systems (e.g., Opera, MICROS, SunSystems, QuickBooks, or similar).
• Advanced skills in Microsoft Excel and other financial tools.
• High attention to detail, accuracy, and integrity.
• Strong organizational and analytical skills.
• Ability to work under pressure and meet deadlines.

Key Competencies:

• Financial analysis and problem-solving skills.
• Knowledge of hotel operations and revenue streams.
• Strong communication and interpersonal skills.
• Teamwork and collaboration with other departments.
• Ethical, trustworthy, and committed to confidentiality.

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Job Summary

• The Spa Manager is responsible for overseeing the daily operations, profitability, customer experience, and staff performance of the spa.
• The role ensures exceptional guest satisfaction, operational excellence, revenue growth, compliance with hygiene and safety standards, and the delivery of premium wellness services aligned with the organization’s brand standards.

Key Responsibilities
Operational Management:

• Oversee the day-to-day operations of the spa to ensure smooth service delivery.
• Ensure all spa services are delivered according to quality and brand standards.
• Manage scheduling of treatments, therapist appointments, and facility usage.
• Ensure spa facilities, equipment, and treatment rooms are properly maintained.
• Monitor inventory levels of spa products, linens, oils, and consumables.

Guest Experience & Customer Service:

• Ensure exceptional customer service and guest satisfaction at all times.
• Resolve guest complaints professionally and promptly.
• Build strong customer relationships to enhance loyalty and repeat patronage.
• Maintain a serene, clean, welcoming, and luxurious spa environment.

Team Leadership & Staff Management:

• Recruit, train, supervise, and evaluate spa therapists, aestheticians, receptionists, and support staff.
• Develop staff schedules and ensure adequate coverage.
• Conduct performance reviews and implement staff development initiatives.
• Foster a culture of professionalism, wellness, teamwork, and service excellence.

Sales & Revenue Management:

• Drive spa revenue through promotions, packages, memberships, and upselling.
• Monitor financial performance, budgets, and revenue targets.
• Analyze sales reports and identify opportunities for business growth.
• Collaborate with marketing teams to develop promotional campaigns and wellness programs.

Health, Safety & Compliance:

• Ensure compliance with health, hygiene, sanitation, and safety regulations.
• Maintain proper operational procedures and spa treatment protocols.
• Ensure therapists adhere to professional standards and ethical practices.
• Monitor compliance with local health and licensing requirements.

Inventory & Vendor Management:

• Manage procurement and stock control of spa products and equipment.
• Liaise with suppliers and negotiate favorable terms.
• Ensure proper storage and usage of spa products to minimize waste.

Business Development:

• Develop innovative wellness programs and treatment offerings.
• Identify market trends and customer preferences.
• Support partnerships, events, and wellness initiatives to grow clientele.

Key Performance Indicators (KPIs)

• Guest satisfaction score
• Spa revenue growth
• Customer retention rate
• Staff productivity and performance
• Treatment room utilization rate
• Product retail sales
• Hygiene and compliance standards
• Reduction in customer complaints.

Qualifications & Experience
Education:

• Bachelor’s Degree or Diploma in Hospitality Management, Business Administration, Wellness Management, or related field.

Experience:

• 3–5 years of experience in spa, wellness, hospitality, or luxury service management.
• Previous supervisory or management experience in a spa environment is preferred.

Required Skills & Competencies:

• Strong leadership and people management skills.
• Excellent customer service orientation.
• Business and financial management skills.
• Sales and marketing ability.
• Strong communication and interpersonal skills.
• Conflict resolution and problem-solving skills.
• Knowledge of spa treatments, wellness trends, and products.
• Organizational and multitasking skills.
• Attention to detail and professionalism.

Working Conditions:

• Ability to work flexible hours, including weekends and holidays.
• May require standing for extended periods and moving around the facility.