Jobs at an Industrial Catering and Hospitality Organization - Stresert Services Limited

Role Objective:
Supervising and coordinating the outlet staff; ensuring the smooth running of the restaurant; making sure there are no hitches during and after service to customers in the assigned location. 

Work Activities:

• Estimate food consumption, place orders of food and beverages to the restaurant head quarters.
• Resolve customer complaints about food quality or service.
• Direct cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records.
• Monitor actions of staff and customers to ensure that health and safety standards are obeyed.
• Maintain budget, pay bills, monitor bookkeeping records and perform other record keeping tasks.
• Meet with sales representatives to order supplies such as tableware, utensils, and cleaning items.
• Arrange for maintenance and repair of equipment and other services.
• Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
• Schedule work hours for servers and kitchen staff.
• Works closely with Production Officer for daily supply of quality food in the right quantity for the outlet.
• Holds a very short daily briefing with his/her team in the outlet to make them aware of the day's menu and follows up to promote them.
• Ensure timely and satisfactory resolution of all customer complaints/issues: within 24 hours.

General Activities:

• Identify and estimate quantities of foods, beverages, and supplies to be ordered.
• Evaluate health and safety practices against standards.
• Make decisions and solve problems concerning menus and staff.
• Handle food, utensils, and bookkeeping materials.
• Inspect equipment and food deliveries.
• Monitor and oversee purchases, menus, and staff.
• Perform administrative activities such as scheduling, budgeting, etc.
• Inspects the outlet on a daily basis for general tidiness and good state of repair.
• Coordinates supply requisitions for the outlet.
• Ensures that his frontline staff are properly kitted and knows what to do.
• Log and evaluate all customer complaints/issues within 24 hours of receipt.

Required Skills & Experience:

• Supervisory Skills
• Customer Service Skills
• Planning & organizing skills
• Ability to accept constructive feedback
• Ability to cope well under pressure
• Ideal candidate must be firm, honest, hard working and credible.
• Minimum of 2-3 years supervisory role in the hospitality/Industrial Catering services.

Salary & how to apply:
Salary: N40, 000/m + daily feeding + other benefits.

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Location: Surulere, Lagos State (Proximity to location will be considered)

Role Objective

• To prepare and present food in an appealing and satisfactory manner.

Responsibilities

• Cook all food; African and Continental.
• Take proper inventory of food items in the assigned section.
• The cook is expected to take total ownership of the kitchen affairs.
• Responsible for approving all prepared food items that leave his or her kitchen.
• Modify and create new menus as needed for the purposes for the restaurant or other outdoor services.
• Prepares on daily basis food requisitions; use creativity to cook delicious and tasty meals.
• Control cost by minimizing spoilage, waste, proper storage and exercising portion control.
• Observes and tastes all food being cooked samples all food before it is served.
• Report any equipment on the section which needs repair or maintenance.
• Checks function sheets and sees to it that all food items for outlets, banquets and special functions are prepared on time and meet quality and quantity standards.
• Ensures freshness and suitability of products used by the section and that they are stored properly.
• Estimate food consumption and requisition or purchase food; Select and develop recipes;
• Standardize production recipes to ensure consistent quality.
• Ensure proper safety and sanitation in kitchen; ensure the kitchen and the industrial cooking equipments are is tidy after every engagement.
• Maintaining of cleanliness in all assigned areas, including refrigerators and freezers.
• Collaborate with other personnel to plan and develop recipes and menus, taking into account such factors as seasonal availability of ingredients and the likely number of customers.
• Check the quantity and quality of raw material received.
• Order supplies needed to ensure efficient operation in the kitchen.
• Any other duties of related responsibilities.

Required Skills, Experience

• Minimum of 3 - 4 years experience in an industrial catering organization as a cook.
• The desired candidate must be able to take ownership by being in absolute control of all the kitchen affairs.
• Ability to work well under pressure and meet deadlines.
• Must maintain an impeccable personal hygiene as well as high work and safety standards.
• An excellent food presentation skill is highly required.
• The candidate needs to be able to work with a variety of people and have coping skills to handle difficult personalities, ranging from co-workers to customers.
• Must be have good planning and time management skills.
• The Caterer must have good knowledge of Nigerian and continental meal preparation.

Salary
N45,000/m + daily feeding + other benefits.