Jobs at Alfred & Victoria Associates

Job Objective

• To provide first and second level support on all Company’s products and services.
• To configure, monitor and manage the Company’s Content Delivery Network, to ensure maximum service availability to external and internal customers by providing efficient operations and maintenance support.

Responsibilities

• Supervise Company’s Monitoring Team (NMC Operators 24/7)
• Train and provide technical guidance for the monitoring team.
• Ensure the NMC team follows the defined policies and procedures assigned to the management of alerts raised by infrastructure elements.

Academic Qualification

• B.Sc / HND in Computer Engineering / Telecommunications or other related Course.

Experience:

• 5 Years+ Technical experience in a telecommunications or network operations environment.

Key Skills & Competencies

• Strong communications skills both written and verbal.
• Very Good understanding of wireless and Fiber Technologies
• Interested candidates must be able to work on a 24/7 shift Rotation.

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Job Summary

• The Field Coordinator is responsible for managing the lifecycle of service tickets, ensuring they are handled efficiently and effectively from receipt to completion.
• This role involves analyzing incoming tickets, assigning them to appropriate field engineers, providing necessary technical support, and ensuring compliance with service timelines and policies.

Key Responsibilities
Receive/Analyze/Assign Tickets:

• Monitor and receive incoming service tickets through the Customer Care Management (CCM) system.
• Acknowledge receipt of tickets and ensure the intent of the ticket is well understood.
• Review the details of each ticket to understand the issue, urgency, and required expertise.
• Categorize and prioritize tickets based on established criteria.
• Identify the appropriate field engineer for each ticket based on their skillset, location, and current workload.
• Assign tickets to the selected field engineer and communicate assignment details.

Follow Up with Engineers:

• Maintain regular communication with field engineers to monitor the progress of assigned tickets.
• Ensure engineers adhere to the expected time of arrival (ETA) and service completion timelines.
• Address any issues or delays that may arise during the service process.

Provide Technical Support:

• Offer technical guidance and support to field engineers as needed to resolve issues efficiently.
• Serve as a point of escalation for complex or unresolved technical problems.

Receive Reports from Engineers:

• Collect detailed reports from field engineers upon the completion of each service ticket.
• Review reports to ensure accuracy, completeness, and adherence to company policies.

Update Tickets:

• Enter report details and any additional notes into the ticketing system.
• Update the status of each ticket to reflect current progress and completion.

Send Reports to Concerned Department:

• Distribute completed and verified reports to the relevant departments or stakeholders.
• Ensure timely and accurate communication of service outcomes.

Education & Qualifications

• Degree: BSc / HND in Computer Engineering or Telecommunications
• Skills: Strong communication skills, both written and verbal
• Attributes: Independent problem solver with strong team orientation
• Decision Making: Capable of making solid, fact-based decisions under pressure
• Environment: Ability to work in a high-pressure technical environment
• Experience: Technical experience in telecommunication field operations
• Technical Knowledge: Technical background or experience in RF, WLAN, and LAN.
• Certifications: Cisco Certified Network Associate (CCNA) is a plus.

Work Environment:
Office-based:

• Interaction with field engineers, technical staff, and other departments.

Salary
Attractive.

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Job Brief

• Focused on data-driven projects, the Data Analyst / Scientist collect, analyze, and interpret data to provide insights and support decision making.

Responsibilities

• Gather and process raw data at scale (Including writingscripts, Web scrapping, calling APIs, write SQL queries e.t.c
• Conduct deep dive into data trends and potential data irregularities using advance analytics and statistical methods.
• Develop, validate and maintain weighting methodologies, sampling techniques, outlier detection and statistical modeling for new and existing products.
• Analyze historic trends and construct a mathematical model for forecasting.
• Identify business insight, trends and opportunities base on your analysis.

Academic Qualifications

• Bachelor's Degree or higher in Mathematic, Statistics, Computer Science, Quantitative Sciences, Engineering or other related field.
• Experience: 6 - 7 years’ experience in a similar role in a project for a reputable organization.

Key Skills & Competencies:

• Experience in trend analysis, multivariate statistics, bias reduction, data aggregation techniques and automation.
• Domain expert in area such as Demography, Sampling, Statistical modeling, audience measurement and weighting.
• Proficient in Microsoft Excel, SPSS, R -Stata, tableau and other data visualization tools.
• Proficiency in Social Analytics tools such as Google Analytics, Omniture Sitecatalyst and Webtrekk.

Salary
Attractive.

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Role Objectives

• A Credit Control Officer is responsible for recovering money owed by customers to the organization. The credit function plays a vital role in the finance department to ensure that invoices are paid on time to assist the organization manage their cash flow.

Essential Duties
Reporting to the Credit control supervisor, the Credit Control Officer role will perform a wide range of duties and responsibilities. These may include, but are not limited to:

• Chasing up overdue payments via telephone and email and visits
• Invoicing
• Resolving customer Accounting queries and issues
• Setting credit limits
• Reconciliation of payments to customer’s accounts
• Solve problems regarding incorrect payments.
• Identifying clients that exceeded credit limits for disconnection.
• Highlighting problem customers to senior management
• WHT recovery and follow-up.

Requirements

• HND / B.Sc. or equivalent in relevant discipline
• A minimum of 3 years cognate experience in a similar role

Skills and Attributes:

• The more common skills and attributes that are most needed for this role may include:
• Understanding of the end-to-end Accounts Receivable process
• Strong communication skills, both written and verbal
• Ability to build relationships with internal and external stakeholders, including Management
• Excellent organizational and time management skills
• Ability to prioritize and multitask
• High level of accuracy and attention to detail
• Tenacity and ability to have difficult conversations
• Willingness to escalate debt issues
• Intermediate computer software skills, including Excel and Accounting packages

Salary
Attractive.

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Job Purpose

• We seek a dynamic professional who will act as a bridge between business stakeholders and technical teams to ensure that business needs are accurately understood and translated into functional and technical requirements.
• An individual who will leverage analytical skills to gather, analyze, interpret, and document business processes, products, services, and software data to provide actionable insights.

Qualifications

• Bachelor's Degree in Business Administration, Economics, Computer Science, Information Technology, Statistics or a related field. Advanced degrees or certifications are preferred.
• Minimum of 5-7 years’ cognate experience in a similar role in the technology industry.

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Responsibilities

• Responsible for curating the structure of server-side information.
• Responsible for building the structure of a software application.
• Implement business logic, server scripts and APIs that will eventually be utilized by front-end developers and UX designers.
• Analyse existing system relationship and infrastructure and come up with optimal processes for running of mundane jobs and enhancing system capabilities.

Academic Qualification

• Bachelor’s degree in Computer science, or a related field.

Salary
Very Attractive.